Enrolment FAQs

Enrolment help

How do I enrol?

You will enrol in two stages, both online.

Stage one involves submitting your personal information, a copy of your ID and uploading a suitable (passport-style) profile picture.

When you have completed stage one, you will be sent an email about stage two. Although normally stage two requires you to confirm your attendance on campus, due to the ongoing coronavirus (COVID-19) situation, we will send you a stage two form via email. Complete this form and email a signed copy of it back to us to complete your enrolment.

Where can I find out more detailed instructions on enrolment?

All the instructions you will need to complete your enrolment will be emailed to you. Make sure to check your inbox (and junk) regularly.

Please note, once you have finished stage one, all further emails from us will be sent to your Edge Hill account. It is essential that you set your account up as soon as possible. Click here to set up your email.

How do I do stage two?

Due to the ongoing coronavirus (COVID-19) situation, you will NOT be required to attend campus to confirm your attendance.

Instead, we will send you an enrolment form via email. You will then need to:

• Print the form off, sign it, take a photo of it on your phone (or scan it) and email it back to us

• Contact the enrolment team at the address below if you do not have access to a printer

Remember that you are not enrolled as an Edge Hill student until you have completed this stage.

If you have any queries about your enrolment, contact:
enrolment@edgehill.ac.uk

If you need to reset your password, contact:
catalystenquiries@edgehill.ac.uk

When do I need to complete each enrolment stage?

You will be able to complete stage one once your status on UCAS Track has changed to Unconditional Firm (UF) and you have received the stage one enrolment email.

You will then finalise your enrolment by doing stage two.

Please note, any delay in you completing your enrolment will delay you getting your student loan.

When will I get my student finance?

Once you have completed both stages of your enrolment, you should receive your student loan into your bank account within 3-5 working days from the start date of your course.

How do I enrol if I am a continuing student?

If you are returning to Edge Hill having already completed your first or second year, you must enrol online via the student homepage at the beginning of September. We will email you to let you know when you are able to enrol.

I am a continuing student and can’t see the button to enrol

If you have any outstanding fees or are waiting on the results of a reassessment, you will not be able to enrol online.

The ability to enrol is dependent on an assessment board confirming your progression to next year. If you think you still have modules outstanding, contact the assessment team for more information: assessment@edgehill.ac.uk.

If you think it might be a fee issue, such as outstanding payments from previous study at Edge Hill, contact the fees team to find out more: tuitionfees@edgehill.ac.uk.

If you are unable to log into your student record, contact the Catalyst helpdesk at catalystenquiries@edgehill.ac.uk.

I’ve not been sent an email asking me to enrol – where is it?

It could be that you still have outstanding conditions – we may be waiting on receiving your DBS confirmation or references back (if applicable). To check on the progress of your application, contact the admissions team at admissions@edgehill.ac.uk. We will send you an email with your login details when all conditions of your offer have been met – make sure to check your junk mail.

I can’t upload my profile picture / ID

The system has a 2MB limit, so if your smartphone takes very high-resolution pictures you probably will not be able to upload it. Try changing the settings or use a photo resizing tool.

If you have access to a desktop computer, you can also use that to resize your picture. On a PC, open your image in Paint, click ‘resize’ and reduce the numbers in the horizontal and vertical boxes (eg set them both to 50).

On a Mac, open the image in Preview, click ‘tools’ and reduce the numbers in the height and width boxes (make sure you have the ‘Scale proportionally’ box ticked). Save your image and check how large it is (right click on the image, select properties) – if it is less than 2MB you can now upload it.

If you are still struggling, contact the enrolment team at enrolment@edgehill.ac.uk.

Why has my picture been rejected?

We reject all photos that are not suitable for use on your student card – it must be a passport style photo. If you upload a picture that is blurry, taken on an angle or against a dark background, it will not be accepted. Similarly, if your photo is of you in a group, in a bar, pouting or with a Snapchat filter on, you will be asked to resubmit.

Get it right first time to avoid a delay in your enrolment and you receiving your student finance. More detailed guidelines can be found in the Online Enrolment Guide we will send out to you.

How do I set up my Edge Hill email account?

Before you start your course, you must set up your Edge Hill University email account. You will need it to complete your enrolment.

Click here to set up your email.

Log in using your Edge Hill username (which is your 8-digit student number) and password. You will have been sent these in the ‘Getting Started’ email sent to your personal email account.

You can also set up your Edge Hill emails to be received on your phone by downloading the Outlook app.

If you have any problems logging into your email account, contact Learning Services at catalystenquiries@edgehill.ac.uk. You can also click here to reset your password.

I’m still struggling to do it – who do I contact?

Contact the enrolment team at enrolment@edgehill.ac.uk if you still need assistance.

I’ve forgotten my password / my password isn’t working

If you are still struggling to login and think you need to reset your password, contact the Catalyst helpdesk at catalystenquiries@edgehill.ac.uk.

How can I check my timetable?

All module timetables can be viewed on the Student Calendar.

FAS & FoE Students can log in to view a personalised timetable, showing class times and locations for your specific module choices. Seminar information will be provided by your department at the start of term.

If you are using your smartphone, we recommend viewing the page in landscape mode.

If you have any questions about timetables, please see our FAQs or email StudentCalendar@EdgeHill.ac.uk.

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