Enrolment FAQs

rows of students in a lecture theatre

How do I enrol?

You will enrol in two stages, both online. Stage one before you get here and stage two when you arrive on campus – either to move into halls or for your scheduled induction.

Stage one involves submitting your personal information, a copy of your ID and uploading a suitable (passport-style) profile picture.

When you have completed stage one, you will be sent an email about stage two that contains a link. When you arrive at Edge Hill, you need to log onto the Wi-Fi on your device (or a campus PC) and open this link to complete your enrolment.

Where can I find out more detailed instructions on enrolment?

All the instructions you will need to complete your enrolment will be emailed to you. Make sure to check your inbox (and junk) regularly.

Please note, once you have finished stage one, all further emails from us will be sent to your Edge Hill account. It is essential that you set your account up as soon as possible. Click here to set up your email.

How do I do stage two?

Stage two is really simple. All you need to do is:

• arrive on campus
• log onto the Eduroam Wi-Fi
• open the stage two email we will have sent you
• follow the link in the email and click the ‘login to enrol online’ button

This will complete your enrolment. Your student finance will then be released after the start date of your course.

Please note, you should only arrive on campus when it is your move in date (if living in halls) or your scheduled induction (if commuting).

When do I need to complete each enrolment stage?

You will be able to complete stage one once your status on UCAS Track has changed to Unconditional Firm (UF) and you have received the stage one enrolment email.

You will then finalise your enrolment by doing stage two when you arrive at Edge Hill (either when you move into your halls if you are living on campus or during your during your induction week if you are a commuting student).

Please note, any delay in you completing your enrolment will delay you getting your student loan.

When will I get my student finance?

Once you have completed both stages of your enrolment, you should receive your student loan into your bank account within 3-5 working days from the start date of your course.

How do I enrol if I am a continuing student?

If you are returning to Edge Hill having already completed your first or second year, you must enrol online via the enrolment portal at the beginning of September. Log in using your username and password, check your details and click through the screens, then click ‘submit’. We will email you to let you know when you are able to enrol.

I am a continuing student and can’t log into the enrolment portal

If you have any outstanding fees or are waiting on the results of a reassessment, you will not be able to enrol online.

The ability to enrol is dependent on an assessment board confirming your progression to next year. If you think you still have modules outstanding, contact the assessment team for more information: [email protected].

If you think it might be a fee issue, such as outstanding payments from previous study at Edge Hill, contact the fees team to find out more: [email protected].

If you need to reset your password to log into the enrolment portal, contact the Catalyst helpdesk at [email protected]

I’ve not been sent an email asking me to enrol – where is it?

It could be that you still have outstanding conditions – we may be waiting on receiving your DBS confirmation or references back (if applicable). To check on the progress of your application, contact the admissions team at [email protected]. We will send you an email with your login details when all conditions of your offer have been met – make sure to check your junk mail.

I can’t upload my profile picture / ID

The system has a 2MB limit, so if your smartphone takes very high-resolution pictures you probably will not be able to upload it. Try changing the settings or use a photo resizing tool.

If you have access to a desktop computer, you can also use that to resize your picture. On a PC, open your image in Paint, click ‘resize’ and reduce the numbers in the horizontal and vertical boxes (eg set them both to 50).

On a Mac, open the image in Preview, click ‘tools’ and reduce the numbers in the height and width boxes (make sure you have the ‘Scale proportionally’ box ticked). Save your image and check how large it is (right click on the image, select properties) – if it is less than 2MB you can now upload it.

If you are still struggling, contact the enrolment team at [email protected].

Why has my picture been rejected?

We reject all photos that are not suitable for use on your student card – it must be a passport style photo. If you upload a picture that is blurry, taken on an angle or against a dark background, it will not be accepted. Similarly, if your photo is of you in a group, in a bar, pouting or with a Snapchat filter on, you will be asked to resubmit.

Get it right first time to avoid a delay in your enrolment and you receiving your student finance. More detailed guidelines can be found in the Online Enrolment Guide we will send out to you.

I’m trying to do my stage two but can’t get on the Wi-Fi

Check you are on the right network (Eduroam) and make sure you are within range of the campus Wi-Fi.

If you have an Android phone you may need to download the right security certificate to connect to the Wi-Fi network securely. Download this and save it to your phone as a Wi-Fi setting so that your phone will recognise the Eduroam network.

More guidance on connecting to the Wi-Fi can be found here. If you are still struggling to connect, contact the Catalyst helpdesk at [email protected].

I’ve got an Android phone but I'm not sure what Wi-Fi settings I need to pick to connect to Eduroam

Some Android phones (particularly Huawei and Samsung) may prompt you to choose different settings when you are trying to connect to the Eduroam Wi-Fi.
If you aren’t sure which settings to select, follow the guidance below.

• EAP Method – Set this to: PEAP

• Phase-2 Authentication – Set this to: MSCHAPv2

• Domain – leave blank

• Identity – Enter your Student ID

• Anonymous Identity – leave blank

• Password – Enter your student password

You should also make sure that you have installed the Eduroam security certificate and saved it as a Wi-Fi setting – this will make sure that your connection with the network is secure.

If you need help with any of the above, contact the Catalyst Help Desk either via Live Chat or email.

How do I set up my Edge Hill email account?

Before you arrive on campus for the first time, you must set up your Edge Hill University email account. You will need it to access your stage two email.

This email is important as it contains the link you need to complete your enrolment.

Click here to set up your email.

Log in using your Edge Hill username (which is your 8-digit student number) and password. You will have been sent these in the ‘Getting Started’ email sent to your personal email account.

You can also set up your Edge Hill emails to be received on your phone by downloading the Outlook app.

If you have any problems logging into your email account, contact Learning Services ([email protected]). You can also click here to reset your password.

I’m still struggling to do it – who do I contact?

Contact the enrolment team ([email protected]) if you still need assistance.

I’ve forgotten my password / my password isn’t working

If you are still struggling to login and think you need to reset your password contact the Catalyst helpdesk at [email protected].

How can I check my timetable?

All module timetables can be viewed on the Student Calendar.

FAS & FoE Students can log in to view a personalised timetable, showing class times and locations for your specific module choices. Seminar information will be provided by your department at the start of term.

If you are using your smartphone, we recommend viewing the page in landscape mode.

If you have any questions about timetables, please see our FAQs or email [email protected].

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