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Customer service

We are committed to providing an excellent service to all our customers. Our customer charter highlights the level of service you can expect from us. We value your opinion and use the feedback provided to continually improve our services.

If you wish to make a congratulation, suggestion or complaint and are a student or a member of staff of the University then please submit this information via MyFM

If you are a community member then please submit this information using our online customer feedback form, by phone or email, or by visiting us directly.

We will review all comments received and reply as appropriate.

Latest customer survey results

Data collection

This year’s survey received 973 responses, mainly by email.

The majority of responses received were from community members at 44%, followed by the student categories at 42% and 14% from staff.

Customer satisfaction and importance

The top three highest and lowest scoring areas in terms of satisfaction. 

Highest scoringLowest scoring
Quality of facilities providedValue for money – memberships
Standard of cleanliness in the centreOnline bookings and payments system
Quality of equipment providedNavigation and content of Edge Hill Sport’s website

The top three highest and lowest scoring areas in terms of importance.

Highest scoringLowest scoring
Quality of facilities providedMusic in Swimming Pool
Standard of cleanliness in the centreEdge Hill coffee shop
General staff attitudesQuality of marketing literature

Online shop

Communication

Managing customer expectations

Get in touch

Find us:

Edge Hill Sport
Edge Hill University
St Helens Road
Ormskirk
Lancashire
L39 4QP
United Kingdom

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