Latest customer survey results
Data collection
This year’s survey received 973 responses, mainly by email.
The majority of responses received were from community members at 44%, followed by the student categories at 42% and 14% from staff.
Customer satisfaction and importance
The top three highest and lowest scoring areas in terms of satisfaction.
| Highest scoring | Lowest scoring |
|---|---|
| Quality of facilities provided | Value for money – memberships |
| Standard of cleanliness in the centre | Online bookings and payments system |
| Quality of equipment provided | Navigation and content of Edge Hill Sport’s website |
The top three highest and lowest scoring areas in terms of importance.
| Highest scoring | Lowest scoring |
|---|---|
| Quality of facilities provided | Music in Swimming Pool |
| Standard of cleanliness in the centre | Edge Hill coffee shop |
| General staff attitudes | Quality of marketing literature |