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Latest customer survey results

Data collection

This year’s survey received 973 responses, mainly by email.

The majority of responses received were from community members at 44%, followed by the student categories at 42% and 14% from staff.

Customer satisfaction and importance

The top three highest and lowest scoring areas in terms of satisfaction. 

Highest scoringLowest scoring
Quality of facilities providedValue for money – memberships
Standard of cleanliness in the centreOnline bookings and payments system
Quality of equipment providedNavigation and content of Edge Hill Sport’s website

The top three highest and lowest scoring areas in terms of importance.

Highest scoringLowest scoring
Quality of facilities providedMusic in Swimming Pool
Standard of cleanliness in the centreEdge Hill coffee shop
General staff attitudesQuality of marketing literature

Online shop

Communication

Managing customer expectations