Our online system gives you 24-hour access to easily manage your membership account, including:
Book/view/amend courts or exercise class bookings
Make/renew membership purchases
Change your personal details, such as contact details
Renew and enrol your children onto our junior activity programme for gymnastics and trampolining
It works in real time and is available in a mobile friendly format so you can even download the iscuba app onto your mobile phone to access it on the go.
If you book exercise classes or courts, you will still need to register your visit by either swiping on the dance studio door for classes situated in that facility or collecting your ticket up to three hours prior to the class start time for all other classes.
Contact the team if you wish to make amendments to direct debits, cancel memberships, request a refund or move paid bookings.
How do I log in on the first occasion to the new online shop?
All students can continue to use their current EHU network login and password to access the new online shop.
Existing staff and community members will need to create a password for the new online shop by clicking on the login button followed by the “Forgotten Password” button. Please note that this will only change the password for your membership on the new online shop.
For members of staff with an existing membership, when selecting the forgotten password button, you will need to then select the “Member of the Public” button (not the “Student/Staff Membership” option) in order to change your password.
My email address is not recognised (existing community / staff customer)
Check with our Front of House Team to see if we have your current email address registered against your membership on our system.
I cannot log in (community/ staff)
If you have not attended the centre within the last 24 months or do not have a current paid membership you may no longer be on our system and will have to register as a new user. You will be able to check this with our Front of House Team.
I cannot log in (Edge Hill student)
You must be a current Edge Hill Student and log in via the student login button using your student ID and Edge Hill University network login password.
It won’t allow me to book a court
Courts can only be booked a maximum of seven days in advance and a minimum of 6 hours before your required start time. Anything within a 6 hour period can still be booked at our reception.
It won’t allow me to book an exercise class
Classes can only be booked a maximum of seven days in advance up to the class start time. Once the class has passed its start time then you will not be able to make a booking for this class.
I cannot complete my transaction on the new online shop can I still access the old online shop?
Yes, this will be available short term as we transition.
We welcome all feedback about our online booking system. Please tell us how you think it works as well and any improvements you would like to see in the future. Simply email us with any suggestions to improving our service.
