Student Services have moved to their new home in Catalyst (Counselling and GP services will continue to operate out of Milton House). You can visit the Catalyst Helpdesk with any queries, or get in touch with us.
- What We Do
- Disclosure & Confidentiality
- Your Move
- Learning Facilitators
- Reasonable Adjustments
- Exam & Assessments
- Adapted Accommodation
- Rights & Responsibilities
- Information For External NMH Providers
- NMH Rates
- Transitions Day
The Inclusion Team Mission and Vision
Student Services Inclusion Team aims to provide an excellent service, promoting student success and well-being and enhancing the student experience.
Our aim is: to be at the forefront of the University’s inclusive vision, expertly and confidently challenging and championing best practice; creating a dynamic environment which allows individuals to realise their personal, academic and professional potential.
- support students to achieve their potential
- work in partnership with students
- listen and seek feedback to help improve our services and support
You can get in touch with us in the following ways:
Drop-in times (report to the Catalyst Helpdesk)
Monday: 10.00am – 12.00pm
Wednesday: 2.00pm – 4.00pm
Friday: 10.00am – 12.00pm
Tel: 01695 657568
What We Do
The Inclusion Team provide information, guidance and support to applicants and students who have disclosed any of the following: Autism Spectrum Conditions (ASC), Mental Health, Sensory Impairment, Mobility difficulties or a medical condition e.g. Epilepsy, Diabetes, Heart Condition, Asthma and we work closely with academic and support staff across the University.
We encourage disabled applicants to make contact with us early in the application process to enable us to plan for support you may need right from start of your university course. We provide a friendly and professional service and applicants and students can discuss individual requirements in complete confidence. .Our highly experienced team are here to advise you about:
- Impact of disability/health condition and potential impact on study
- Support available including 1-1 sessions, group support and study skills sessions
- The benefits of a Student Support Plan
- Disabled Students Allowance (DSA) and eligibility
- Reasonable adjustments to support your study
- Exam modifications and alternative assessments
- Rights and Responsibilities
- Support whilst on placement (e.g. access and transport)
- Disclosure and Confidentiality
- Adapted rooms on campus,
- Rights and Responsibilities
- PEEPs and Emergency Action Plans
One of our priorities is to ensure safe environment for all students. If you have Epilepsy, Diabetes, Asthma or another serious health condition which may require First Aid, we strongly recommend that you complete one of our Emergency Action Plans. We can discuss this with you when you come to see us.
Some students decide to wait until they have started their studies before coming to see us, but contacting us before you start is the best way to make sure that support you may need is in place.
If you are unsure about whether this information applies to you or if you would benefit from the support we offer, please make contact as soon as possible or come and see us at an Open Day.
Disclosure & Confidentiality
Why should I disclose a disability?
Edge Hill University aims to offer a welcoming and inclusive environment to all, but you may have mixed feelings telling us about your disability or long-term health condition. Please be assured that the information you disclose helps the University to be proactive and anticipatory in order to make the reasonable adjustments you require.
Telling us early on will put you in control and help everyone to work together to ensure reasonable adjustments are in place for when you start. This will give you the best possible introduction to university life.
All sensitive information shared between a student and the University is protected in line with the Data Protection Act. Confidentiality is central to our work and the university will not share any information unless we have your written permission. However, in exceptional circumstances, we may be required to pass on information if there is/are:
- An immediate and serious threat to personal safety or the safety of others
- A legal requirement to disclose that information
- Serious concerns about a student’s mental well being
- Professional fitness to practise issues
The Inclusion Team is committed to delivering a professional and confidential service and we will work with you in relation to all aspects of your learning.
If you are unsure about what we can offer you or whether you would benefit from support, please contact us to discuss your needs in confidence.
Your Move to University
Every year applicants and students with a disability or health-related needs are not aware of the support available in HE so we strongly recommend you make contact with us when you first apply and visit us to discuss your individual requirements.
You can talk to us in confidence and we will work with you to identify any academic, personal or other support you may need whilst at university.
Disabled applicants who require learner support can currently apply for Disabled Students’ Allowance (DSA). The Inclusion Team can help you apply before you come to university and we advise that you come and speak to us in person to discuss your individual requirements. This will help to ensure that reasonable adjustments are in place when you start university.
Disabled Students Allowance
Disabled Students Allowance (DSA) is a non-means tested allowance which currently funds academic and practical support to enable you to study at university. You will need recent evidence from a GP or health professional explaining how your disability or condition has a significant impact on your studying.
The medical evidence should state:
- The diagnosis of the disability / mental health difficulty / or medical condition (if the student has more than one disability/condition, please include this information).
- The duration of the symptoms
- The impact of the condition (and where appropriate, medication) on your learning and day to day activities.
- The likely impact of the condition on studying e.g. poor attendance, motivation, fatigue, social anxiety etc.
You can apply for DSA if you have autism or Asperger’s, a long term health or mental health condition, a physical or sensory impairment, mobility difficulties or use a wheelchair which has a significant impact on your ability to study on a day to day basis.
DSA is also available to students with a specific learning difficulty – SpLD, such as Dyslexia.
Applying for DSA
Applying for DSA before starting university will help ensure that support is in place at the start of your course.
Your eligibility for DSA is decided by your funding body, based on the medical evidence you submit. The Inclusion Team can advise you on what types of medical evidence are suitable to support your application. Alternatively, please visit the gov.uk website.
If your application for DSA is accepted by your funding body (e.g. Student Finance England) they will write to you asking you to attend a Study Needs Assessment with an approved, independent assessor registered with NNAC (National Network of Assessment Centres). This process is by necessity independent of the University, but we can support you in booking the Study Needs Assessment. Click for a list of needs assessment centres in your area.
The Study Needs Assessor will work with you to identify your learning needs and make recommendations for support in a Study Needs Assessment Report (SNAR). Once you have agreed the recommendations it will be sent to your funding body and you will receive a letter detailing the support DSA will fund. The Inclusion Team can help you to arrange this support.
The DSA is fully explained on the gov.uk website.
LFs are employed by Edge Hill, are based in Student Services and provide academic support. Your LF will work in partnership with you to enable you to manage your own learning and progress through negotiation and commitment, if you have DSA funded support.
This support is based on your individual learning needs and recommended in your Study Needs Assessment Report (SNAR). Together, you and your LF will identify strategies to facilitate your learning and to enable you to be as independent as possible.
LFs will support you through key transition points and signpost you to other services e.g. Money Advice, Accommodation and Careers to enable you to get the most from your time at university and when you leave. The University will also make reasonable adjustments based on your individual requirements.
Academic support is awarded by your funding body and occasionally support may be delivered by another provider.
If you have a disability or health condition, the university has a duty to make ‘reasonable adjustments’ to its buildings and services. Many disabled students require simple adjustments e.g. extra time for course work or exams; minor room adaptations. However, if you have complex requirements you may need one or more of the following:
- exam modifications or an alternative assessment
- 1:1 academic and other forms of support
- accessible rooms, facilities and equipment/software
- support on work experience
The DSA may fund academic support because of the impact of your disability or health condition. However, daily living needs such as personal care support or a carer’s room are funded via local Social Services and you should make contact with them at the earliest opportunity during the application process.
Exam & Assessments
Exam Modifications & Alternative Assessments
Some students may require exams to be modified to allow them to demonstrate what they have learned. If you want to discuss what modifications might be appropriate for you, come to see the Inclusion Team. You can apply for exam modifications at any time during your studies and the requests are considered three times per year. For information about the deadlines to submit a request, please get in touch with us.
If you want the modifications in place right from the start of your academic year, you need to come to see us before the end of October of the first Semester. We can discuss your needs and complete the documentation. You will need some evidence e.g. a letter from a medical professional confirming your diagnosis. If your needs change, it is your responsibility to inform us and a new form can be completed to reflect the changes. Some examples of exam modifications are:
- Extra time
- Use of a computer
- A smaller room sharing with 2-14 other students
- Printed material on coloured paper
- Recorded exam questions
If there is evidence that examinations will further disadvantage you, your department may consider an alternative form of assessment that meets module learning outcomes and the standards of relevant professional bodies e.g. Nursing and Midwifery Council (NMC). Please discuss this with your tutor. The Inclusion Team will work alongside you and our academic colleagues to investigate the possibility of an alternative assessment.
The University has a duty to be proactive and anticipatory. If you have a disability or health condition and are applying for a professional course, such as a teacher training or a nursing programme, it would be useful to discuss your needs at an early stage with academic staff and we encourage you to contact the Inclusion Team.
Adapted Accommodation on Campus
In recent years the university has invested heavily in its campus provision for disabled students, but sometimes demand exceeds the number of rooms available. The University cannot always guarantee an adapted room, even if you have been offered a place here. Adapted rooms are provided in halls of residence which offer catered and self-catered contracts at varying costs. While we offer rooms based on availability and can’t always guarantee that the room you are offered will be your first choice or at your preferred location, we are committed to working with to ensure that as far as possible your accommodation is the most appropriate to meet your requirements.
If you need an adapted room you should:
- Apply for on-campus accommodation as soon as possible and ensure Edge Hill is your first choice.
- Contact the Inclusion and Accommodation teams early in the application process and arrange a visit.
- Think about whether you need a regular en suite room with minor adaptations e.g. grab rail, shower seat etc. or a fully adapted room.
- Consider what adaptations you need in the kitchen, bathroom or sleeping area.
- Think about what other adaptations you need e.g. automatic door access; heights of shelving; extra space for specialist equipment and software.
- Tell us if you require personal care or a carer’s room.
- Tell us if you experience medical emergencies e.g. seizures which may require First Aid so we can ensure you have a way to call for help.
Personal Care or a Carer’s Room
DSA does not cover your personal care needs so if you need personal care and/or a carer’s room, please contact your local Social Services team as soon as possible and keep us informed. Information and advice is available on the Disability Rights UK website.
Personal Emergency Evacuation Plan (PEEP)
Students at Edge Hill University are required to comply with the Health, Safety and Environmental Policy.
If you are a disabled student living on campus, you will need a PEEP to identify the means of escape in the event of an emergency (including evacuation drills). Please contact us to discuss this. Based on the information you have provided us with, a member of the team may be in touch to arrange to complete a PEEP with you prior to your moving on campus.
Emergency Action Plan – we recommend that all relevant students should complete these.
Why is an Emergency Action Plan important?
• An Emergency Action Plan provides the university with details of actions to take should you experience a seizure, diabetic hypo etc. due to your medical condition.
• Completing an Emergency Action Plan helps to ensure your Health and Safety.
• An Emergency Action Plan can support you if your course involves a placement.
Rights & Responsibilities
In our experience, good communication is vital between students, academic and support staff. We aim to work with you in a solution focused way and be clear about expectations on both sides.
The Inclusion Team aims to work with you to:
- Ensure your learning requirements are appropriately assessed and met.
- Enable and empower you to study and live as independently as possible.
- Communicate effectively with all relevant parties, internally and externally.
- Monitor, review and evaluate your progress and adapt your support accordingly.
- Ensure that ‘reasonable adjustments’ are put in place to enable you to be an effective and autonomous learner.
Your responsibilities as a student are to:
- Make contact with the Inclusion Team as soon as possible to ensure your learning requirements are considered and ‘reasonable adjustments’ can be made.
- Complete an Emergency Action Plan and ensure you can self-manage and administer any medication you take or have appropriate support to do so.
- Engage and participate in all aspects of your learning and support and to be aware of the recommendations in your Study Needs Assessment or Student Support Plan.
- Talk to your personal tutor/academic staff about your learning requirements.
- Attend your classes and support sessions unless there is a valid reason e.g. illness.
- Complete relevant documentation e.g. signing for LF sessions.
- Contact your funding body as appropriate.
- Take responsibility for your learning and keep us informed of any health or other changes.
- Work in partnership with academic and support staff.
You can get in touch with us in the following ways:
In person: ground floor of the Student Information Centre
Tel: 01695 657568
Information For External NMH Providers
Edge Hill University Provisions
Access for Support Workers: Parking on Campus
The University has on-site parking. To effectively manage the allocation of parking spaces, and to ensure the free-flow of traffic around campus, the University has implemented a Car Parking Policy which requires all campus users to apply for a parking permit if they wish to park on campus. Permits are issued to students and staff in accordance with the car parking policy. Additional information can also be found in the Car Parking Statement and the Car Parking Policy.
Parking is not guaranteed and is extremely limited. External NMH providers are invited to contact the Inclusion Team to assist with parking on campus by calling 01695 657568.
NMH support and 1:1 Bookable Confidential Spaces
External providers need to liaise with their student prior to a session to arrange a suitable time, day and place to meet. Students will be able to provide timetable information to their support worker if necessary. Students are able to book confidential 1:1 rooms on campus.
Feedback from Provider
A link to a survey via email will be sent three times a year to external NMH providers.
Please click to access the University’s Student Complaints Procedure.
Please click to access the University’s Lone Working Policy.
Please click to access the University’s Data Protection Policy.
Fire Safety and Health and Safety
Familiarise yourself with fire procedures for the building (as displayed on building fire notices). In the event of a fire alarm activation you must leave the building as directed. In the event of an accident or emergency report immediately to Campus Support Security. Co-operate as necessary with University staff and follow all instructions given. Respect all safety signage and follow relevant procedures and directions given. If in doubt or you have any queries speak with Campus Support Security. Only enter areas that you are required to as part of your support work. Do not enter any workshops, laboratories or other similar hazardous areas unless specifically authorised by University staff and then only when supervision is in place and the appropriate safety clothing/equipment is being worn. Beware of traffic and other moving vehicles and always use the designated walkways, paths and crossing areas.
- Police, Fire, Ambulance: 999
- Security: 01695 584227
- Reception: 01695 584211
External providers must adhere to all QAF quality business processes and have in place the policies/training leading to NMH registration as outlined in Non-Medical Helper Providers Quality Assurance Framework.
For more information on NMH rates, please see our NMH Rates webpages.
In August, the Inclusion team holds a free one day transitions and networking event for new students starting at Edge Hill.
The event aims to:
- Give attendees an opportunity to familiarise themselves with the campus and support services available to them.
- Give attendees the chance to meet other people who are starting their studies in September.
- Discuss support for which they may be eligible.
- Help prepare attendees for the move to university, whether they are planning to live on campus or in private accommodation.
- Answer any questions or concerns that attendees may have about starting university.
- Provide some useful tips on how to build resilience, make friends with new people, and develop independent living skills.
- Provide an opportunity for parents to ask any questions and prepare their sons or daughters for the transition to university,
- Give attendees the chance to meet staff from the Inclusion team and the Wellbeing team in an informal setting,
The day consists of presentations, activities designed to encourage participants to interact with staff and each other, tours of the campus and their subject departments, and visits to their rooms in halls before the hustle and bustle of moving in day.
The transitions and networking events that we have held in the past have been a huge success and the feedback has been overwhelmingly positive. This has shown how important these events are to our prospective students and we are excited about continuing to run them in the future,
Feedback from our Transitions Day
“The staff were very supportive. I found it very useful to see some of the facilities in a quiet environment.”
“Very informative, well structured day. Impressed with all the help available and we feel more at ease that H will have the support he needs. Thank you.”
“It looks like a very good university.”
“Very good with lots of useful info delivered in a simple and understandable manner.”
“Really informative, friendly and helpful. Answered all our questions and no problem was impossible to solve. Very informative talks and power points and the tour of campus and halls was extremely helpful and reassuring for students. Wonderful to see students chat together in a happy, relaxed atmosphere. Residential for a few days for new students would have been really good. Staff were very approachable and very easy to talk to. Didn’t feel embarrassed to ask any small question. Thank you very much.”
“Very good and helpful.”
“Answered any questions that we had and always there to answer. It was very helpful.”
“As a parent had an excellent/informative day. Put my mind at rest that my daughter is happy with coming to Edge Hill with all the support that she has been given already and is to be given.”
“Brilliant day, helped a lot. All staff are lovely. I am so happy I came today.”
“Today was incredibly helpful! I enjoyed the chance to have a nice walk around the campus and be able to familiarise myself with it. The library (Catalyst) is fantastic. The staff were very helpful with easing any worries I had. I really enjoyed being able to see my room. I really enjoyed myself.”
“I have found today very helpful. Fantastic day, fantastic facilities. Had a great time walking round. It’s a fantastic university. It’s got a lovely village feel to it. I know my daughter is going to be so safe here she is going to love it.”
“Excellent day. A very good opportunity to meet people and see my room. The tour was interesting and informative. It has helped me feel more confident about the first day.”
“We had a very good visit. Everything was explained really well. J is less anxious about his living accommodation.”
You Said, We Did
“While Student Support Plans are useful for students, to have more importance, the document needs to be discussed in more detail with academic staff.”
We intend to run staff awareness sessions this academic year to encourage dialogue with the team if they have any questions about a student’s support plan.
“I feel there should be a permanent location available to facilitate support sessions with Learning Facilitators.”
Bespoke individual and groups rooms are available in Catalyst for staff members to book as well as alternative areas for 1:1 support.
“I did not have enough time to use all of my support hours.”
You can request Skype or telephone support at your Initial Needs Assessment and we can discuss this with you.