The Hall Fees Team are based in Catalyst. They offer advice and guidance in relation to the payment of accommodation fees. They also manage your accommodation payments and instalment dates. Students often come to see us about concerns they may have, for example:
- Student Finance delays
- Lack of funds
- New bank card
- Changes to payment plans
If you are worried or stressed about your hall fees account in any way, please contact us as soon as possible so we can help to keep you on track. We are able to provide you with support and guidance in relation to your hall fees payment plan.
Telephone: 01695 657560
During the summer period, you can drop in to see us (via the Catalyst Helpdesk) between the following times or you can ring us during office hours on the number above.
Tuesday: 2.00pm – 4.00pm
Thursday: 2.00pm – 4.00pm
Friday: 2.00pm – 3.00pm
How to Make Payments
If you are moving into halls on Welcome Sunday, you will receive an email with a link to the e-licence agreement signing page on or after A Level results day. You will have three steps to complete:
- Sign your e-licence agreement within five days of receiving your room offer.
- Pay £150 damage deposit with five working days of signing your e-licence agreement.
- Arrange payment of your halls fees within 5 working days of signing your e-licence agreement. You can pay your hall fees online with a debit or credit card in one of two ways:
You can pay your hall fees online with a debit or credit card in one of two ways:
Pay in full. If you pay your halls fees in full (within five days of signing your e-licence agreement) you will qualify for a 5% discount on the rates quoted. Please note that you will be required to make full payment, then the discount will be refunded ten working days from receipt of payment. If you leave halls early or transfer rooms, your discount will be reversed and reapplied on a pro rata basis.
Pay in three instalments. You can set up a Recurring Card Payment (RCP) so that your halls fees will be taken in three equal instalments. For a September starter on a 40-week contract, the payments will be taken on the following dates:
2 October 2019
7 January 2020
28 April 2020
Most students choose to pay their fees in three instalments as this coincides with student funding payments.
If you intend to pay your accommodation fees with your student funding, please note that once you are registered onto your course, your first instalment will be received in three to five working days.
In the event that you need to make an additional payment outside of your payment plan, it can be made online.
Student loans are paid in three instalments at the start of each term. If you are not on the standard 40 week contract or started your contract in the middle of the academic year, please contact the Halls Fees team, for information regarding payment arrangements. The total balance due for the duration of your licence agreement (40 weeks or agreed fixed term) is divided into three equal instalments, unless you pay in full.
Third Party Disclosure
Due to Data Protection Legislation and the University Data Protection Policy we are unable to discuss or disclose any information without your prior written consent.
It is important to remember that even if it is not your card we hold on the payment system, it is your account.
If you want someone to make payments on your behalf, or to discuss your hall fees account with us, you will need to provide the name and contact details of the person you want us to speak to. You can do this by following this link and logging on with your student number and password then selecting Requests and Third Party Disclosure.
A £150 refundable damage deposit is required to secure a place in halls. This is refundable in full on condition that there are no damage charges to be deducted. The damage deposit can only be refunded to the original payer and will be refunded in full 28 days after your contract end date, which is not necessarily the same date that room keys are returned.
If there is an outstanding balance on your accommodation account, the deposit will be withheld until the balance is cleared.
Frequently Asked Questions
I have a delay with my Student Finance and don’t know what to do?
Contact the Hall Fees Team – they can help by delaying/rescheduling your payment dates. They will also link you in with Money Advice team.
I haven’t got the full amount to pay my hall fees and don’t know what to do?
Contact the Hall Fees Team – they can help as they can revise your payment plan at any time and advise how the shortfall can be met.
My money is in a different account. What should I do?
Make sure you transfer your money to the right account at least 24 hours prior to the scheduled payment date.
I’ve opened a student bank account and have a new bank card, what do I need to do?
Should you wish to change your card details please follow this link Update Card Details to provide replacement card details, and ensure all future payments are successful. Alternatively, you can call the Hall Fees team on 01695 657560 or the Finance team on 01695 657252.
What happens if I am struggling to pay?
Students who are unable to pay their hall fees must inform the Hall Fees team as soon as possible so they can offer support, guidance, and review your payment options. If you fail to pay, or to negotiate a payment plan, you will be subject to the University credit control procedures.
You should note that failure to settle outstanding bills will affect your standing at the University and may result in your debt being referred to an external debt collection agency.
For any queries regarding hall fee payments please contact the Hall Fees team who can:
- Assist you with any queries you may have regarding your accommodation fees and your associated payment plan.
- Provide guidance and support in relation to any difficulties you may experience with your accommodation payments.
- Refer you to the Money Advice Team for additional financial support as appropriate.
- Update your bank card details in the event that you have changed your bank card, as it is important to remember that your payment plan is linked to the 16 digit number on your debit / credit card and not to your sort code and bank account number. If you don’t update your card details your payment will fail unnecessarily.
Hall Fees for International Students
If you are an International student you will receive further information with your offer letter regarding payment arrangements for your damage deposit and hall fees.
Please note that these payment arrangements will not apply to students enrolled on the following courses:
- US Study Abroad
- English Language Courses
- Residential Summer Schools
For further information on payment methods can be found at International Team at Edge Hill