Post and Parcels
You can collect all post and parcels from the Student Post and Parcel Room at the following times:
- Monday – Friday during term time: 8:00am – 6:00pm
- Monday – Friday outside term time: 8:00am – 5:00pm
You will be sent notifications showing availability outside of term dates.
When a parcel or arrives for you, we will send you an email. Please bring your reference number which will be in the subject heading of the email and your Unicard as ID. Please note these items are held for four weeks and are returned to sender if not collected within this time.
Please ensure you use the following address format for any post:
Full Name
Room Number and Hall
Edge Hill University
St Helens Road
Ormskirk
Postcode
When you can expect to receive your post or hear from us – student post and parcels
| Item | Service level agreement | Clause |
|---|---|---|
| Student post/parcel | Processed within two working hours of taking receipt of the item | Item must be addressed correctly in line with instructions in student handbook |
| SPNS email query | Response to email query within a working day | None |
| SPNS redirection request | Once postage received, item handed over to Royal Mail by end of next working day | Postage must be sent as PDF and completely paid for |