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Post and Parcels

You can collect all post and parcels from the Student Post and Parcel Room at the following times:

  • Monday – Friday during term time: 8:00am – 6:00pm
  • Monday – Friday outside term time: 8:00am – 5:00pm

You will be sent notifications showing availability outside of term dates.

How might industrial action affect my post and parcels?

When a parcel or arrives for you, we will send you an email. Please bring your reference number which will be in the subject heading of the email and your Unicard as ID. Please note these items are held for four weeks and are returned to sender if not collected within this time.

Please ensure you use the following address format for any post:

Full Name
Room Number and Hall
Edge Hill University
St Helens Road

When you can expect to receive your post or hear from us – student post and parcels

ItemService level agreementClause
Student post/parcelProcessed within two working hours of taking receipt of the itemItem must be addressed correctly in line with instructions in student handbook
SPNS email queryResponse to email query within a working dayNone
SPNS redirection requestOnce postage received, item handed over to Royal Mail by end of next working dayPostage must be sent as PDF and completely paid for