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Guide for parents and supporters

Once they’ve arrived

The support doesn’t stop once your student comes to our university. We’re here with them every step of the way. Read our parents and supporters’ guide to the help and guidance we offer our current students and graduates.

Making friends and finding community

Everybody is welcome at Edge Hill University, regardless of their background, circumstances, belief system or orientation. There are multiple ways that your student can find like-minded people and make friends for life.

Our Widening Access and Participation team offer bespoke guidance to students who may need additional support in order to access higher education. Current students can access programmes designed to bring together those from similar backgrounds. Your student will have plenty of opportunity to connect with those who understand their experiences.

This includes on-course support designed for:

  • Care Experienced and Estranged Students (CEES)
  • Mature students
  • Young adult carers
  • Black, Asian and Minority Ethnic students

Further support is available to:

  • disabled students
  • students from low participation neighbourhoods and first generation students
  • students from military families and military leavers
  • Gypsy, Roma, Traveller, Showman and Boatmen students.

For more information, please contact: [email protected].

Widening Access and Participation

When your student joins Edge Hill, they will become a part of an inclusive and welcoming community. We recognise, respect, value and celebrate all people and groups. 

Our Faith and Community Service offers rooms across the University that provide a safe space to practice religion and to meet students with similar views. The Magnolia Faith and Reflection room offers weekly guided meditation, Christian prayer, and bible study meetings, as well as daily prayer for Muslim staff and students.

For more information, please contact [email protected].

Faith and Community Service

Does your student want to find like-minded people? Our Students’ Union has over 70 societies including academic societies, hobbies and interest based societies, and faith and culture societies. Your student can join free meetings and social events, where they can organise exciting, budget-friendly activities.

Societies at EHSU

Health, wellbeing and disability support

We were shortlisted for outstanding support for students (Times Higher Education Awards 2021), and students voted us in the Top 10 in the UK for student support (WhatUni Student Choice Awards 2022). We’re committed to supporting your student during and after their studies.

Our Inclusion Team are here to support your student throughout their academic journey.

If your student has disclosed certain disabilities, our Inclusion Team are here to help. The team can offer support with a number of queries, including:

  • Disabled Students’ Allowance (DSA)
  • reasonable adjustments
  • exams and assessments
  • adapted accommodation
  • personal care.

For more information, please email [email protected].

Inclusion Team

Our Student Support team are here to help all students and apprentices, especially those who are underrepresented in higher education. This includes:

  • Care Experienced and Estranged Students (CEES)
  • transgender students
  • students who are struggling and thinking of leaving university.

The team offer in-person and virtual appointments. For more information, please contact [email protected].

Student Support team

The SU Advice Centre offers a confidential service independent from the University. They can help your student with academic issues, housing, complaints and disciplinary procedures. The team also offers an anonymous reporting service. You can be sure your student’s voice will be heard.

For more information, please contact [email protected].

SU Advice Centre

Our Wellbeing Team are here to offer your student whatever level of support they need. Your student can book a confidential appointment with a member of the team who can tailor a support plan if necessary. The team also runs groups and workshops throughout the year, including cognitive behavioural therapy workshops, meditation sessions, and mindfulness workshops.

The team can also advise your student on:

  • local healthcare services
  • self-help resources
  • counselling
  • physical health
  • crisis support
  • specialist support services (for Black, Asian and Minority Ethnic students).
Wellbeing Team

Our THRIVE Support Programme provides additional support for students who are part of underrepresented social groups in higher education.

If your student chooses to take part in the programme, they will be given a professional mentor, and support with be accessible all year round. They have access to money support, Extra Edge, and Getting Started with Careers. They will also be enrolled into support groups, timetabled events and networking skills workshops. Our dedicated staff will help your student transition smoothly into university life.

Thrive Support Programme

Safety and security

If your student is living on campus during their studies, you can be sure they’re in a safe environment. The Complete University Guide rated our campus the safest in the UK six years in a row.

Our Campus Support team are dedicated to the safety and wellbeing of all students. The team ensure the campus is always secure, managing traffic and parking and monitoring CCTV and security systems. They’re also on-hand to assist with critical incidents.

If your student is on campus and needs assistance, Campus Support are available 24 hours a day, 365 days a year.

A mix of staff and current students, our Campus Life team are here to ensure your student’s time with us is a comfortable as possible. The team work closely with Lancashire Constabulary and Lancashire Fire & Rescue Service to provide your student with the best safety guidance.

Campus Life

We are signed up to The Student Accommodation Code to maintain your student’s rights to a healthy and safe environment, access to health and wellbeing services, and a peaceful living environment.

Read more about The Student Accommodation Code.

The Student Accommodation Code

Financial guidance and support

Whatever your student’s financial situation, we have a wealth of support and guidance to make their time at university as stress free as possible.

Our Money Advice Team offer advice and support with a number of financial queries including:

  • student finance
  • banking and budgeting
  • Student Support Fund
  • money safety
  • money worries
  • part-time work.

The team offer virtual and telephone appointments that can be arranged 72 hours in advance. For more information, please contact [email protected].

Money Advice

We offer a number of initiatives to support your student financially during their time at Edge Hill. Our dedicated fees and funding webpages offer course specific guidance regarding:

  • fees
  • loans
  • grants
  • scholarships
  • bursaries.

Your student can view our Money Matters guides to find information relevant to them.

Fees and funding

We’ve put together a handy student guide to money management at university. Here, your student can find information about:

  • student discounts
  • affordable food, travel, and shops
  • meal deals
  • reducing utility bills
  • affordable housing
  • budget friendly activities
  • saving and budgeting
  • part-time jobs.
Student living costs

Our financial guidance doesn’t end once your student has graduated. We’re here to support our alumni with their finances. Graduate Career Planning and Success modules can inform your student on the following:

  • Repaying student loans
  • Postgraduate finance
  • Council tax and income tax
  • Benefits
  • Tax credits
  • Universal Credit
  • Pensions
  • Savings accounts
  • Mortgages
  • Credit reports.

For more information, please contact [email protected].

Graduation and beyond

Employability and careers

We want to ensure that your student reaches their full potential. There’s a wealth of employability guidance they can access during their studies, whether it be how to establish a career or how to earn a few extra pennies.

Our Careers team help our students develop their employability. They can support students with career planning, networking, job searches and applications. Whether they’re looking for a part-time job to support themselves at university or longer-term career advice, the team can offer your student confidential support to help them achieve their ambitions. Our Careers service is also available to graduates, offering support with career planning, networking, applications, and finding graduate jobs.

Access the Careers service

Get in touch

Whatever your student’s needs, our teams in Student Services are here to lend a helping hand. Visit our student support page and signpost your student to the relevant support service.