Estates and Facilities (formerly Facilities Management) at Edge Hill University is the largest support department on campus, employing 260+ dedicated professionals across 12 specialist service areas.
We deliver a comprehensive range of hard, soft and commercial services to a vibrant community of nearly 15,000 students and 2,000 full-time equivalent staff, as well as numerous visitors, partners and members of the public who use our 160-acre campus.
Our award-winning campus encompasses over 140,000 m² of built environment, including 2,607 residential bedrooms. The Estates and Facilities team, renowned within and beyond the higher education sector, has earned multiple accolades for its customer-focused culture and its direct, positive impact on the University’s core mission: attracting, recruiting and retaining students.
Our mission, vision and values
Our Estates and Facilities mission is to create a safe, sustainable and vibrant campus environment that fosters living, working, studying and playing, empowering our students and the wider Edge Hill Community to reach their full potential.
Our Estates and Facilities vision is to be recognised for enhancing an outstanding campus experience that attracts, recruits and retains our students and the wider Edge Hill Community.
All that we do is underpinned by our values. Our values are embedded in our words and actions, our decision-making and our performance.
Our values
Our services
Explore some of our key services below. You’ll find links to dedicated service gateway pages and, for staff, corresponding SharePoint pages.
Our webpages
Explore the webpages below to access dedicated information and resources.
Travel information and parking
Find out more information about travel information and parking, including sustainable travel options to campus, parking options and how to apply for permits, visitor parking on campus, and the car sharing scheme.
About us
Estates and Facilities consists of 12 specialist service areas, each with dedicated teams. Explore what these services provide, their responsibilities and areas of accountability.
The Accommodation Team plays a vital role in supporting students living in halls of residence and work collaboratively with colleagues across the University to enhance the overall student experience.
The team is responsible for:
- Coordinating room bookings across halls of residence for various student cohorts throughout the academic year
- Managing bookings within The Hollies
- Overseeing the content and updates of the Halls of Residence Licence Agreement
- Monitoring and managing income for on-campus accommodation, in close partnership with the Hall Fees Team, including processing contract terminations and applying credits
- Administering and maintaining the accommodation database (Mercury 4), including the design and delivery of the Accommodation Portal
- Providing pastoral support to students living on campus, signposting to relevant services when needed
The team operates a “patch” model, with each Accommodation Officer responsible for a designated area of campus and its associated student population. This structure enables a more personalised and responsive approach to student support.
Accommodation Officers offer students a safe and approachable space to discuss any concerns related to their living arrangements. While the primary focus is on accommodation, the team also provides guidance on broader aspects of student life, referring students to specialist services such as Student Services, Hall Fees and Campus Support where appropriate.
With a proactive and de-escalation-focused approach, the team supports early resolution of low-level issues such as flatmate disputes, nuisance behaviour and other community-related concerns.
The Accommodation Team has most recently won UniCompare Best University Accommodation for 2026, ASRA Best Student Home 2024 and 2025,ASRA Best Value Accommodation 2025 and Best Moving In Experience 2026. We are justifiably proud of awards that we win which are voted on by students themselves!
Students can contact the team via phone or email, book face-to-face appointments through Target Connect or attend weekly drop-in sessions. While the standard response time is within five working days, most queries are addressed on the same day. The Accommodation Team is based in the Durning Centre and can be reached at 01695 657555 or [email protected]
More information can be found here:
Applicants – www.edgehill.ac.uk/accommodation
Current students – https://www.edgehill.ac.uk/departments/support/fm/accommodation/
The Arts Centre team manages the delivery of performances, events and activities across the Rose Theatre and Studio Theatre. The team supports visiting productions and speakers, student performances and societies, alongside initiatives such as Free Film Fridays, helping to provide an engaging and welcoming campus experience.
More information can be found here:
The Asset Management Team underpins the university’s ability to maintain a safe, efficient and compliant built environment. It encompasses the lifecycle management of physical assets and maintenance to data-driven investment planning.
The Asset Management Team plays a pivotal role in safeguarding the university’s infrastructure. By ensuring buildings and systems are well-maintained and compliant with statutory obligations, the team directly contributes to the wellbeing of students, staff and visitors. Their work supports operational continuity and risk mitigation across campus facilities.
Key responsibilities of the team include:
- Helpdesk & Triage Function
Acts as the first point of contact for maintenance issues. The team assesses incoming requests, prioritises them based on urgency and impact, and dispatches tasks to either internal technicians or external contractors. - CAFM System Development & Support
Maintains and enhances the university’s Computer-Aided Facilities Management (CAFM) system, Invida. This includes configuring workflows, integrating permit to work processes and supporting data accuracy for compliance and reporting. - Energy Management
Oversees utility billing and consumption analytics. The team identifies inefficiencies, proposes sustainability initiatives, and educates stakeholders on energy-saving practices. - Asset Data & Investment Planning
Maintains a comprehensive asset register, produces statistical returns for internal and external reporting, and forecasts capital investment needs based on lifecycle data and condition assessments.
Reactive maintenance tasks are governed by defined SLAs that specify response and resolution times. These SLAs are tiered based on task criticality (e.g., emergency, urgent, routine) and are monitored to ensure performance targets are met, contributing to a consistent and reliable customer experience.
Our ongoing priorities focus on strengthening asset management and planning. We are refining asset data to improve accuracy and support strategic decision-making, developing forward-looking investment plans based on condition and usage trends, and leveraging Invida to unlock advanced CAFM capabilities such as predictive maintenance, mobile workflows and enhanced functionality.
For general enquiries, support or service-related questions, the following contacts are available:
Email: [email protected]
Phone: 01695 58(4455)
Hours: Monday–Friday, 8am–6pm (Term Time)
The Campus Support Team plays a critical role in creating a safe, secure and welcoming environment for students, staff, visitors and partners. Operating 24/7, 365 days a year, the team is a constant presence on campus, dedicated to protecting the University’s award-winning environment and supporting the wellbeing of the campus community.
We provide a number of campus-based security and support functions which include:
- Mobile security patrols
- Traffic and parking management
- Access control i.e. issue of keys, fobs and access cards to authorised persons
- Monitoring of safety and security systems such as fire and intruder alarms, regular campus patrols
- CCTV monitoring
- Emergency Response including response to incidents, alarms, first aid provisions
- Out of hours FM Helpdesk services
- Provision of advice, support and guidance to all our customers
Campus Support manages access control across the site, issuing keys, fobs and access cards to authorised individuals. They also provide out-of-hours support, acting as the first point of contact for students needing practical help or wellbeing assistance, and signposting to specialist services when appropriate.
The team is responsible for managing traffic and parking to ensure accessibility and sustainability. Additionally, they handle out-of-hours support for facilities-related queries from the FM Helpdesk, coordinating with relevant teams and services as needed.
With a proactive and de-escalation-focused mindset, the team works to resolve low-level issues such as flatmate disputes or nuisance behaviour early and constructively. Their high-visibility presence across campus helps foster a sense of safety and community engagement, while their approachable nature ensures students feel supported throughout their time at university.
Campus Support were shortlisted as finalists for “Team of the Year” in the 2025 AUCSO Awards (Association of Chief University Security Officers.) This is an international organisation and reaching the final shortlist against all UK Universities is an excellent achievement.
Campus Support (based in Security & Customer Information Centre (SCIC)) responds to all calls for service as quickly as possible, with emergency calls typically attended within minutes. They are available 24/7 and can be contacted via:
Phone – 01695 584227
The Conference & Events function focuses on delivering professional, well-managed events that support both internal University priorities and external commercial opportunities. The team leads on strategic events such as Open Days and Graduation, while also managing external bookings that generate significant income and raise the University’s profile.
For external clients, the team provides a full-service solution, from initial enquiry through to event delivery, liaising with other Estates and Facilities teams and University departments to ensure seamless coordination and high standards.
The team prioritises strategic events and external business development, while continuing to support internal conferences and meetings where appropriate.
Conference & Event Enquiries: Contact [email protected]for information or bookings related to conferences and events.
The Finance Team plays a strategic and operational role in supporting all Estates and Facilities staff with financial processes and decision-making. Acting as a business partner across Estates and Facilities services, the team ensures financial operations are aligned with the University’s Financial Regulations and broader institutional goals.
The team provides expert guidance on purchasing, invoicing and financial compliance, helping to maintain a strong control environment and protect staff from potential non-compliance. This includes the development and implementation of policies and procedures, as well as delivering training and support from induction through to ongoing service.
In addition to day-to-day financial operations, the team contributes to wider University initiatives by producing financial reports, management information and representing Estates and Facilities on institutional forums. They also provide technical support for the implementation of new finance-related systems, ensuring Estates and Facilities services remain efficient, compliant and future-ready.
Key responsibilities of the team include:
- Supporting purchase order and sales invoice processes
- Developing and maintaining FM financial policies and procedures
- Delivering financial training and guidance to Estates and Facilities staff
- Ensuring compliance with University Financial Regulations
- Providing financial reporting and management information
- Representing Estates and Facilities on institutional finance forums
- Supporting implementation of finance-related systems
The Grounds and Sports Maintenance Team plays a vital role in shaping the physical environment of Edge Hill University, contributing directly to the wellbeing, productivity and overall experience of students, staff and visitors. Our purpose is to maintain and enhance the university’s 160-acre campus, ensuring it remains a safe, functional and beautiful space for all to enjoy.
Edge Hill University has been officially recognised as one of the country’s best green spaces, receiving the prestigious Green Flag Award for the 14th consecutive year. This international quality mark for parks and green spaces places our campus alongside some of the finest in the UK. This achievement is a testament to the dedication of the team, who work tirelessly in all conditions to uphold the highest standards of care and presentation across the campus.
Our responsibilities include maintaining all soft landscaping across both residential and non-residential areas and managing the university’s extensive multi-use games facilities. These include: five grass pitches, a large 3G pitch, three five-a-side 3G pitches, a hockey pitch, an athletics track, and the surrounding meadow and trim trail.
We ensure these facilities meet rigorous national and international standards, including FIFA, World Rugby and FIH accreditations.
We also provide essential support to other service areas such as Conferences & Events and Sports, preparing grounds in advance of scheduled activities and assisting faculties and departments with student-led events.
The Maintenance Services Team plays a vital role in ensuring Edge Hill University’s built environment remains safe, functional and welcoming for students, staff and visitors. We support the university’s operations by maintaining the physical estate to a high standard, reducing disruption and proactively managing risks. Our work contributes to a sustainable, compliant and high-performing campus that enhances the overall university experience.
Our responsibilities include the delivery of reactive, cyclical and planned maintenance across the university estate, ensuring all buildings meet statutory compliance, health and safety, and building regulations. We further manage a robust Planned Preventative Maintenance (PPM) regime, provide 24/7 emergency response via the Invida Resolve ticketing system, and support refurbishments and minor works.
Staff and students can report repairs or maintenance issues directly to Facilities Management using the Invida Resolve system. Requests can be submitted online at any time, ensuring quick and efficient support from the Estates and Facilities team. https://www.edgehill.ac.uk/service/invida-resolve/
For general enquiries, support, or service-related questions, the following contacts are available:
Email: [email protected]
Phone: 01695 58(4455)
Hours: Monday–Friday, 8am–6pm (Term Time)
The Projects and Programme Delivery Team brings extensive experience in delivering high-quality services that meet the needs of Estates and Facilities and the wider University. Working closely with colleagues across departments, the team leads on major projects and process improvements that enhance campus operations and the student experience.
In addition to large-scale initiatives, the team is responsible for managing and delivering a wide range of minor works and improvement projects across the University estate. These projects ensure that spaces remain functional, fit for purpose and aligned with the evolving needs of students, staff and academic departments. From refurbishments and furniture installations to signage updates and the introduction of new teaching equipment, the team plays a key role in adapting and improving campus spaces to meet changing requirements.
A significant part of their role involves planning and delivering Residential Remedial Works, previously known as Summer Works, which includes refurbishments and upgrades across residential and academic spaces. In 2024, the team successfully completed projects, such as the refurbishment of the Hub and EH Market, installation of study facilities in Catalyst, and the creation of specialist spaces like the Baby Lab and Law Clinic. They also supported the mobilisation of the new CAFM system, leading workstreams and developing process maps to improve operational efficiency.
Soft Services plays a key role in creating a clean, welcoming and well-managed campus environment for students, staff and visitors. Combining operational service delivery with a strong focus on customer experience, the team supports the University’s core activities and helps ensure consistently high standards across the campus.
What We Do
The team delivers a wide range of services across academic, residential and non-residential buildings, including cleaning, portering, waste management, mail and courier services, reception support and operational assistance for events and activities. Working closely with colleagues across Estates and Facilities and the wider University, Soft Services monitors service standards, responds to issues and uses customer feedback and operational insight to continually improve how services are delivered.
Our core services include:
- Internal and external cleaning of buildings
- Routine, periodic and deep cleaning, including in-house carpet cleaning
- Window cleaning
- Waste management and recycling
- Feminine hygiene services and provision of free period products
- Portering and office moves
- Furniture removal and replacement
- Conference and event setups
- Room preparation and linen provision for conferences and events
- Confidential waste removal
- Post, mailroom and courier services
- Printing support, including toner delivery and fault escalation
- Main Reception and FM Helpdesk support
- Building checks and liaison with building leads
- Cleaning and hygiene audits
Soft Services works collaboratively across Estates and Facilities and with teams throughout the University. This includes supporting the preparation of more than 2,600 rooms during the summer period, student arrivals and departures, conferences and events, planned works and day-to-day building operations.
Customer Experience and Service Improvement
Customer experience is embedded within the delivery of Soft Services. The team acts as a key point of contact for Estates and Facilities related matters in non-residential buildings, helping to ensure services are accessible, responsive and aligned with the needs of the University community.
Feedback is gathered through surveys, focus groups, mystery shopper activity and day-to-day engagement with students, staff and building leads. This insight is used alongside service performance information to identify opportunities for improvement.
The team also:
- Monitors service delivery standards and SLAs
- Tracks customer satisfaction through measures including CES, NPS and CSAT
- Manages Estates and Facilities customer feedback and complaints
- Coordinates communications relating to FM services and planned works
- Supports communications to residential students
- Works with maintenance and other Estates and Facilities teams to resolve customer issues
- Uses service data and systems such as Invida to monitor performance
- Supports staff training, development and continuous improvement
- Promotes sustainability, recycling and responsible use of materials and consumables
Through service standards, auditing, customer insight and regular engagement, the team aims to combine operational efficiency with a consistently positive customer experience.
Contacting the Team
- Service Delivery Coordinators – Email: [email protected]
- Main Reception and Switchboard (Monday to Friday, 8am to 4pm), Email: [email protected], Phone: 01695 575171 (via the switchboard)
- Post & Printroom (Monday to Friday during term time: 8am to 6pm and Monday to Friday outside term time: 8am to 5pm), Email: [email protected]
Edge Hill Sport provides award-winning facilities, including the Sports Centre, Fitness Suite and Swimming Pool, supporting students, staff and the local community. Our mission is to promote health, well-being and social engagement through a wide range of sport and fitness opportunities.
Our Services
- Fitness Memberships: We offer flexible membership packages tailored to support both physical and mental well-being, with access to state-of-the-art equipment and expert guidance.
- Exercise Classes: With over 45 classes per week, our programme caters to all abilities and interests, from high-intensity training to mindfulness-based sessions.
- Campus Sport Programme: Our recreational sport offering provides a welcoming, non-competitive environment for participants to enjoy sport socially and stay active.
- Competitive Sport: Edge Hill University proudly supports over 35 teams competing in British Universities & Colleges Sport (BUCS), offering students the opportunity to represent the University at a national level.
- Support and Accessibility: Our dedicated team is committed to ensuring a positive experience for all users. We provide assistance with class setup for lecturers, facility access and general enquiries.
Edge Hill Sport offers a wide range of free events and inclusive programmes to foster community and well-being, including roller discos, charity tournaments and the Women Active initiative designed to create a welcoming environment for new gym users.
We collaborate with departments across campus to deliver major events such as Varsity and ‘Show Racism the Red Card,’ and run campaigns like Feel Good February to promote mental and physical health.
Specialist programmes such as Monumental and the Active Wellbeing referral scheme provide tailored support for students’ holistic health needs, addressing physical, psychological and lifestyle challenges through personalised exercise plans and expert guidance.
For more information, take a look at our external webpages, which also include the opening hours: Edge Hill Sport | Support | Edge Hill University
The Systems and Business Support Team plays a critical role in enabling Estates and Facilities to deliver efficient, data-driven services across the University. This specialist team manages and supports all Estates and Facilities-related systems in collaboration with system owners and service leads, including key platforms such as the Computer-Aided Facilities Management (CAFM) system and Mercury 4 (Accommodation system). With a technology-first approach, the team partners with service areas across Estates and Facilities to design and implement solutions that reduce reliance on manual administrative processes, driving efficiency and improving workflows. In addition to systems development, the team provides comprehensive business support, including assistance to senior leadership, management of the document control register, and the creation of Estates and Facilities communications and engagement initiatives.
What We Do
- System Management & Enhancements: Oversee Estates and Facilities systems, lead enhancement projects (internal and supplier-driven), and roll out new functionality to improve operational efficiency.
- Business Support: Deliver professional support to senior leadership colleagues, including managing business processes, maintaining document control registers and ensuring governance frameworks are followed.
- Training & Support: Provide user training and develop support resources, including guides and videos, to ensure smooth adoption of systems.
- Data-Driven Solutions: Apply a data-centric approach to evaluate processes, recommend improvements, and inform strategic decisions.
The team has delivered several high-impact projects, including the successful mobilisation of a new Computer-Aided Facilities Management (CAFM) system, which has driven integration and efficiency across Estates and Facilities operations. More recently, their flagship initiative, Project Thor, focuses on enhancing business planning, performance and governance. Key achievements under this project include: the development of interactive Power BI dashboards for transparent KPI reporting, the introduction of a business planning calendar to improve visibility and coordination, the launch of a quarterly staff newsletter to strengthen engagement and communication, and the creation of a systems framework to support digital and technology enhancements. Additionally, the team conducted a strategic review of operational plans, ensuring objectives are SMART and aligned with Estates and Facilities mission.
Through these initiatives, the team has delivered measurable improvements in efficiency, data accessibility and stakeholder engagement, reinforcing Estates and Facilities commitment to continuous improvement and innovation.