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Reporting an Issue or Repair – Invida Resolve

Staff and students can access Invida Resolve to report an issue or repair to FM.

The Facilities Management team within Edge Hill University have a number of objectives regarding repairs which are to:

  • Maintain University buildings and assets in good order
  • Maintain a safe environment and ensure that danger to persons and damage to property is minimised through accurate reporting and response
  • Provide a repairs service which meets the needs of the University’s students and stakeholders
  • Carry out all repairs within agreed response times

FAQs

Getting Started
Who to Contact?
How can I track my ticket?
When will someone be coming to fix my issue?
I want an update about my ticket
Who will be coming to fix my issue?
What tickets are given priority?
I need to add more information to my ticket
What happens when I report a problem?
What is Reactive Maintenance?
What is Planned Maintenance?
What are the Service Level Agreements (Priorities P1 to P6)?
Invida Accessibility Statement [PDF]
Log in to Invida
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