Facilities Management (FM) at Edge Hill University is the largest support department on campus, employing 280 dedicated professionals across 14 specialist service areas. We deliver a comprehensive range of hard, soft and commercial FM services to a vibrant community of nearly 15,000 students and 2,000 full-time equivalent staff, as well as numerous visitors, partners and members of the public who use our 160-acre campus.
Our award-winning campus encompasses over 140,000 m² of built environment, including 2,607 residential bedrooms. The FM team, renowned within and beyond the higher education sector, has earned multiple accolades for its customer-focused culture and its direct, positive impact on the University’s core mission: attracting, recruiting and retaining students.
Our mission, vision and values
Our FM mission is to create a safe, sustainable and vibrant campus environment that fosters living, working, studying and playing, empowering our students and the wider Edge Hill Community to reach their full potential.
Our FM vision is to be recognised for enhancing an outstanding campus experience that attracts, recruits and retains our students and the wider Edge Hill Community.
All that we do is underpinned by our values. Our values are embedded in our words and actions, our decision-making and our performance.
- We will embrace challenge and seize opportunity
- We will expect and celebrate creativity and excellence
- We will act responsibly and with integrity
- We will show determination, resilience, ambition and adaptability
- We will work together to deliver our vision
Our services
Explore some of our key services below. You’ll find links to dedicated service gateway pages and, for staff, corresponding SharePoint pages.
About us
FM consists of 14 specialist service areas, each with dedicated teams. Explore what these services provide, their responsibilities and areas of accountability.
The Accommodation Team plays a vital role in supporting students living in halls of residence and work collaboratively with colleagues across the University to enhance the overall student experience.
The team is responsible for:
- Coordinating room bookings across halls of residence for various student cohorts throughout the academic year
- Managing bookings within The Hollies
- Overseeing the content and updates of the Halls of Residence Licence Agreement
- Monitoring and managing income for on-campus accommodation, in close partnership with the Hall Fees Team, including processing contract terminations and applying credits
- Administering and maintaining the accommodation database (Mercury 4), including the design and delivery of the Accommodation Portal
- Providing pastoral support to students living on campus, signposting to relevant services when needed
The team operates a “patch” model, with each Accommodation Officer responsible for a designated area of campus and its associated student population. This structure enables a more personalised and responsive approach to student support.
Accommodation Officers offer students a safe and approachable space to discuss any concerns related to their living arrangements. While the primary focus is on accommodation, the team also provides guidance on broader aspects of student life, referring students to specialist services such as Student Services, Hall Fees and Campus Support where appropriate.
With a proactive and de-escalation-focused approach, the team supports early resolution of low-level issues such as flatmate disputes, nuisance behaviour and other community-related concerns.
The Accommodation Team has most recently won UniCompare Best University Accommodation for 2026, ASRA Best Student Home 2024 and 2025,ASRA Best Value Accommodation 2025 and Best Moving In Experience 2025. We are justifiably proud of awards that we win which are voted on by students themselves!
Students can contact the team via phone or email, book face-to-face appointments through Target Connect or attend weekly drop-in sessions. While the standard response time is within five working days, most queries are addressed on the same day. The Accommodation Team is based in the Durning Centre and can be reached at 01695 657555 or [email protected]
More information can be found here:
Applicants – www.edgehill.ac.uk/accommodation
Current students – https://www.edgehill.ac.uk/departments/support/fm/accommodation/
The Asset Management Team underpins the university’s ability to maintain a safe, efficient and compliant built environment. It encompasses the lifecycle management of physical assets and maintenance to data-driven investment planning.
The Asset Management Team plays a pivotal role in safeguarding the university’s infrastructure. By ensuring buildings and systems are well-maintained and compliant with statutory obligations, the team directly contributes to the wellbeing of students, staff and visitors. Their work supports operational continuity and risk mitigation across campus facilities.
Key responsibilities of the team include:
- Helpdesk & Triage Function
Acts as the first point of contact for maintenance issues. The team assesses incoming requests, prioritises them based on urgency and impact, and dispatches tasks to either internal technicians or external contractors. - CAFM System Development & Support
Maintains and enhances the university’s Computer-Aided Facilities Management (CAFM) system, Invida. This includes configuring workflows, integrating permit to work processes and supporting data accuracy for compliance and reporting. - Energy Management
Oversees utility billing and consumption analytics. The team identifies inefficiencies, proposes sustainability initiatives, and educates stakeholders on energy-saving practices. - Asset Data & Investment Planning
Maintains a comprehensive asset register, produces statistical returns for internal and external reporting, and forecasts capital investment needs based on lifecycle data and condition assessments.
Reactive maintenance tasks are governed by defined SLAs that specify response and resolution times. These SLAs are tiered based on task criticality (e.g., emergency, urgent, routine) and are monitored to ensure performance targets are met, contributing to a consistent and reliable customer experience.
Our ongoing priorities focus on strengthening asset management and planning. We are refining asset data to improve accuracy and support strategic decision-making, developing forward-looking investment plans based on condition and usage trends, and leveraging Invida to unlock advanced CAFM capabilities such as predictive maintenance, mobile workflows and enhanced functionality.
For general enquiries, support or service-related questions, the following contacts are available:
Email: [email protected]
Phone: 01695 58(4455)
Hours: Monday–Friday, 8am–6pm (Term Time)
The Campus Support Team plays a critical role in creating a safe, secure and welcoming environment for students, staff, visitors and partners. Operating 24/7, 365 days a year, the team is a constant presence on campus, dedicated to protecting the University’s award-winning environment and supporting the wellbeing of the campus community.
We provide a number of campus-based security and support functions which include:
- Mobile security patrols
- Traffic and parking management
- Access control i.e. issue of keys, fobs and access cards to authorised persons
- Monitoring of safety and security systems such as fire and intruder alarms, regular campus patrols
- CCTV monitoring
- Emergency Response including response to incidents, alarms, first aid provisions
- Out of hours FM Helpdesk services
- Provision of advice, support and guidance to all our customers
Campus Support manages access control across the site, issuing keys, fobs and access cards to authorised individuals. They also provide out-of-hours support, acting as the first point of contact for students needing practical help or wellbeing assistance, and signposting to specialist services when appropriate.
The team is responsible for managing traffic and parking to ensure accessibility and sustainability. Additionally, they handle out-of-hours support for facilities-related queries from the FM Helpdesk, coordinating with relevant teams and services as needed.
With a proactive and de-escalation-focused mindset, the team works to resolve low-level issues such as flatmate disputes or nuisance behaviour early and constructively. Their high-visibility presence across campus helps foster a sense of safety and community engagement, while their approachable nature ensures students feel supported throughout their time at university.
Campus Support were shortlisted as finalists for “Team of the Year” in the 2025 AUCSO Awards (Association of Chief University Security Officers.) This is an international organisation and reaching the final shortlist against all UK Universities is an excellent achievement.
Campus Support (based in Security & Customer Information Centre (SCIC))responds to all calls for service as quickly as possible, with emergency calls typically attended within minutes. They are available 24/7 and can be contacted via:
Phone – 01695 584227
The Catering and Events Team delivers high-quality, customer-focused services that enhance the experience of students, staff, visitors and external clients across the University. The department operates through two distinct but complementary functions: Catering Services and Conference & Events, both united by a commitment to excellence, professionalism and continuous improvement.
Catering Services
Catering Services provides a diverse and inclusive food offer across campus, supporting the daily needs of students, staff and guests. The team operates a range of outlets including:
- EH Market
- Costa
- Garden 41
- Roots
- EH Brew
- Mr Bean
- Pizza Truck
These outlets are complemented by partnerships with third-party providers such as Aramark, the Students’ Union and Morrisons, ensuring variety and value across the campus.
In addition to retail catering, the team delivers Hospitality Services for internal and external events. This includes a 24/7 delivered catering offer, tailored to the needs of departments, student life events and strategic University occasions.
General Catering Enquiries: Email [email protected]for all general questions about catering services.
Conference & Events
The Conference & Events function focuses on delivering professional, well-managed events that support both internal University priorities and external commercial opportunities. The team leads on strategic events such as Open Days and Graduation, while also managing external bookings that generate significant income and raise the University’s profile.
For external clients, the team provides a full-service solution, from initial enquiry through to event delivery, liaising with other Facilities Management teams and University departments to ensure seamless coordination and high standards.
The team prioritises strategic events and external business development, while continuing to support internal conferences and meetings where appropriate.Conference & Event Enquiries: Contact [email protected]for information or bookings related to conferences and events.
The Corporate Sustainability Team plays a strategic and operational role in driving forward the institution’s environmental ambitions. The team is committed to embedding sustainability across all aspects of university life, from infrastructure and operations to education, engagement and long-term planning.
Guided by the University’s Environmental Sustainability Strategy and Delivery Plan, the team leads initiatives that support the goal of achieving Net Zero emissions by 2035. Their work spans strategic planning, stakeholder engagement, sustainable transport, laboratory efficiency and student development, all underpinned by a culture of collaboration and continuous improvement.
The team provides expert support to ensure the University not only meets its environmental responsibilities but also sets a sector-leading example in sustainability performance. Through initiatives such as the Big Campus Clear Out, biodiversity enhancement, and low-carbon transport solutions, they help create a campus that is greener, more resilient and future-focused.
Key functions of the team include:
- Strategic Planning and Delivery: Leading the development and implementation of sustainability strategies, policies and action plans.
- Operational Support: Managing sustainable transport schemes, laboratory efficiency programmes and campus-wide environmental initiatives.
- Student Engagement: Offering placements, internships, and hands-on opportunities for students to contribute to real-world sustainability projects.
- Education for Sustainable Development: Supporting the integration of sustainability into teaching, learning and research.
- Performance Monitoring: Tracking progress against environmental targets and sharing updates to promote transparency and accountability.
You can visit our website to find out more information: https://www.edgehill.ac.uk/sustainability/
Or email [email protected]
The Customer Experience Team plays a vital role in ensuring that FM services are accessible, responsive and aligned with the needs of students, staff and the wider University community. Through insight-led decision making, proactive communication and strong partnerships, the team supports student recruitment, retention and satisfaction while enhancing the overall campus experience.
Operating as a central point of contact for FM-related matters in non-residential buildings, the team ensures service standards are consistently met and that feedback is used to drive continuous improvement. Their work spans service delivery, communications, engagement and operational support, all underpinned by a commitment to excellence and responsiveness.
The team also leads on customer insight and engagement, using tools such as surveys, focus groups and mystery shopper programmes to gather feedback and inform service enhancements. Their collaborative approach ensures FM services are not only efficient but also customer-focused and inclusive.
Key responsibilities include:
- Lead customer engagement and feedback initiatives
- Monitor and report on customer satisfaction metrics (CES, NPS, CSAT)
- Act as key contacts for FM-related issues in non-residential buildings
- Manage service delivery standards and SLAs
- Deliver communications to residential students via a 12-month plan
- Coordinate mailroom operations, including internal/external mail and courier services
- Provide printing support, including toner delivery and fault escalation
- Support FM Helpdesk and reception services at the University’s main entrance
- Conduct building checks and hold quarterly meetings with building leads
- Collaborate with cleaning, portering and maintenance teams to resolve issues
- Share customer insight to inform service improvements across FM
- Support FM communications and planned maintenance updates
- Manage FM’s complaints process and ensure timely resolution
The team has driven improvements in service delivery through enhanced SLA tracking, streamlined mail and courier processes and increased collaboration across FM teams. Their proactive approach has earned positive stakeholder feedback and recognition for responsiveness and customer care.
Contacting the Team
For general enquiries, support or service-related questions, the following contacts are available:
Main Reception and Switchboard
Main Reception is open Monday to Friday 8am to 4pm.
Email: [email protected]
Phone: 01695 575171 (via the switchboard)
Service Delivery Coordinators
Email: [email protected]
Post & Printroom
Staff and residential students can collect parcels and post:
- Monday – Friday during term time: 8am to 6pm
- Monday – Friday outside term time: 8am to 5pm
Email: [email protected]
The Finance Team plays a strategic and operational role in supporting all FM staff with financial processes and decision-making. Acting as a business partner across FM services, the team ensures financial operations are aligned with the University’s Financial Regulations and broader institutional goals.
The team provides expert guidance on purchasing, invoicing and financial compliance, helping to maintain a strong control environment and protect staff from potential non-compliance. This includes the development and implementation of policies and procedures, as well as delivering training and support from induction through to ongoing service.
In addition to day-to-day financial operations, the team contributes to wider University initiatives by producing financial reports, management information and representing FM on institutional forums. They also provide technical support for the implementation of new finance-related systems, ensuring FM services remain efficient, compliant and future-ready.
Key responsibilities of the team include:
- Supporting purchase order and sales invoice processes
- Developing and maintaining FM financial policies and procedures
- Delivering financial training and guidance to FM staff
- Ensuring compliance with University Financial Regulations
- Providing financial reporting and management information
- Representing FM on institutional finance forums
- Supporting implementation of finance-related systems
The Grounds and Sports Maintenance Team plays a vital role in shaping the physical environment of Edge Hill University, contributing directly to the wellbeing, productivity and overall experience of students, staff and visitors. Our purpose is to maintain and enhance the university’s 160-acre campus, ensuring it remains a safe, functional and beautiful space for all to enjoy.
Edge Hill University has been officially recognised as one of the country’s best green spaces, receiving the prestigious Green Flag Award for the 14th consecutive year. This international quality mark for parks and green spaces places our campus alongside some of the finest in the UK. This achievement is a testament to the dedication of the team, who work tirelessly in all conditions to uphold the highest standards of care and presentation across the campus.
Our responsibilities include maintaining all soft landscaping across both residential and non-residential areas and managing the university’s extensive multi-use games facilities. These include: five grass pitches, a large 3G pitch, three five-a-side 3G pitches, a hockey pitch, an athletics track, and the surrounding meadow and trim trail.
We ensure these facilities meet rigorous national and international standards, including FIFA, World Rugby and FIH accreditations.
We also provide essential support to other service areas such as Conferences & Events and Sports, preparing grounds in advance of scheduled activities and assisting faculties and departments with student-led events.
The Health, Safety & Operational Risk Team plays a critical role in ensuring that Edge Hill University remains a safe, compliant and resilient institution. Operating within FM and supporting the wider university, the team provides expert guidance, assurance and oversight across a broad range of health, safety and risk-related areas.
Continuing to work on a devolved model with a network of around 100 health and safety representatives and around 60 sustainability champions in faculties and departments around the institution, this team will drive the University’s health, safety, environment and operational risk agenda through effective engagement, promotion of best practice and monitoring processes to achieve a safe, sustainable and compliant campus.
Within FM, the team ensures the estate is safe and compliant by meeting all statutory building requirements across residential and non-residential properties. This includes maintaining fire prevention and protection measures, evaluating risks associated with FM activities, and supporting FM departments in fulfilling their health and safety responsibilities. The team also manages the ISO 45001-certified health and safety management system, ensuring a structured and effective approach to safety across FM operations.
At an institutional level, the team leads audits across faculties and departments to assess the adequacy of health and safety arrangements. They develop and maintain consistent processes and procedures, coordinate the university-wide network of health and safety representatives, and provide expert input to the Institutional Health and Safety Committee. Additionally, they oversee the University’s Emergency Management Plan, ensuring preparedness and resilience in the face of disruption.
Recent progress includes improvements to accident reporting and investigation processes, enhanced coordination of fire safety and emergency planning, and strengthened support for business continuity. These developments reflect the team’s commitment to continuous improvement and proactive risk management.
In recognition of the robust safety management system that we have developed, the FM department is certified to ISO 45001 health and safety management system standard.
Key responsibilities include:
- managing corporate health and safety across the university
- overseeing emergency planning and business continuity
- ensuring fire safety compliance
The team leads audit and assurance activities within FM and across the wider institution, while also supporting institutional risk management and mitigation. In addition to these core functions, the team provides expert advice, delivers corporate training and supports emergency response planning. They also complete fire risk assessments, coordinate health and safety representatives and fire wardens, and offer guidance on audits and inspections.
The Maintenance Services Team plays a vital role in ensuring Edge Hill University’s built environment remains safe, functional and welcoming for students, staff and visitors. We support the university’s operations by maintaining the physical estate to a high standard, reducing disruption and proactively managing risks. Our work contributes to a sustainable, compliant and high-performing campus that enhances the overall university experience.
Our responsibilities include the delivery of reactive, cyclical and planned maintenance across the university estate, ensuring all buildings meet statutory compliance, health and safety, and building regulations. We further manage a robust Planned Preventative Maintenance (PPM) regime, provide 24/7 emergency response via the Invida Resolve ticketing system, and support refurbishments and minor works.
Staff and students can report repairs or maintenance issues directly to Facilities Management using the Invida Resolve system. Requests can be submitted online at any time, ensuring quick and efficient support from the FM team. https://www.edgehill.ac.uk/service/invida-resolve/
For general enquiries, support, or service-related questions, the following contacts are available:
Email: [email protected]
Phone: 01695 58(4455)
Hours: Monday–Friday, 8am–6pm (Term Time)
The Projects and Programme Delivery Team brings extensive experience in delivering high-quality services that meet the needs of Facilities Management and the wider University. Working closely with colleagues across departments, the team leads on major projects and process improvements that enhance campus operations and the student experience.
In addition to large-scale initiatives, the team is responsible for managing and delivering a wide range of minor works and improvement projects across the University estate. These projects ensure that spaces remain functional, fit for purpose and aligned with the evolving needs of students, staff and academic departments. From refurbishments and furniture installations to signage updates and the introduction of new teaching equipment, the team plays a key role in adapting and improving campus spaces to meet changing requirements.
A significant part of their role involves planning and delivering Residential Remedial Works, previously known as Summer Works, which includes refurbishments and upgrades across residential and academic spaces. In 2024, the team successfully completed projects, such as the refurbishment of the Hub and EH Market, installation of study facilities in Catalyst, and the creation of specialist spaces like the Baby Lab and Law Clinic. They also supported the mobilisation of the new CAFM system, leading workstreams and developing process maps to improve operational efficiency.
The Site Services Team plays a vital role in creating a safe, clean and welcoming environment for students, staff and visitors across Edge Hill University’s estate. By maintaining high standards of cleanliness and operational efficiency, the team supports the University’s core activities and contributes to an exceptional campus experience.
What We Do
Our responsibilities include delivering cleaning and portering services across academic and residential buildings, ensuring compliance with BICS’s standards and health and safety regulations, and managing cleaning materials and consumables with sustainability in mind. The team provides logistical support for events, oversees stock control and warehousing, and monitors performance through systems such as Invida. We also invest in staff training and development while promoting recycling and environmental initiatives.
Daily operations cover routine cleaning of academic and residential spaces, detailed periodic maintenance, and responsive portering services for furniture moves, event setups and minor maintenance tasks. We support student arrivals and departures, provide free period products in campus toilets, and act as informal wellbeing monitors in residential areas. Planned services include carpet cleaning, hygiene audits, and courier support for satellite sites.
Our core services include:
- The internal and external cleaning of all buildings
- Waste management
- Feminine hygiene
- Room preparation and linen provision for conferences and events
- Spring cleaning and deep cleaning
- In house carpet cleaning
- Window cleaning
- Office moves
- Conference set ups
- Portering
- Removal of confidential waste
- Furniture removal and replacement
How We Support
Site Services works closely with accommodation teams to deliver over 2,600 clean rooms during the summer and collaborates with conferencing and Estates Services to support events and planned works. We maintain service standards through SLAs, auditing and compliance checks, and continually seek feedback to improve. Our recent external review highlighted several best practices as industry-leading, and staff were praised for going “above and beyond” in stakeholder feedback.
Edge Hill Sport provides award-winning facilities, including the Sports Centre, Fitness Suite and Swimming Pool, supporting students, staff and the local community. Our mission is to promote health, well-being and social engagement through a wide range of sport and fitness opportunities.
Our Services
- Fitness Memberships: We offer flexible membership packages tailored to support both physical and mental well-being, with access to state-of-the-art equipment and expert guidance.
- Exercise Classes: With over 45 classes per week, our programme caters to all abilities and interests, from high-intensity training to mindfulness-based sessions.
- Campus Sport Programme: Our recreational sport offering provides a welcoming, non-competitive environment for participants to enjoy sport socially and stay active.
- Competitive Sport: Edge Hill University proudly supports over 35 teams competing in British Universities & Colleges Sport (BUCS), offering students the opportunity to represent the University at a national level.
- Support and Accessibility: Our dedicated team is committed to ensuring a positive experience for all users. We provide assistance with class setup for lecturers, facility access and general enquiries.
Edge Hill Sport offers a wide range of free events and inclusive programmes to foster community and well-being, including roller discos, charity tournaments and the Women Active initiative designed to create a welcoming environment for new gym users.
We collaborate with departments across campus to deliver major events such as Varsity and ‘Show Racism the Red Card,’ and run campaigns like Feel Good February to promote mental and physical health.
Specialist programmes such as Monumental and the Active Wellbeing referral scheme provide tailored support for students’ holistic health needs, addressing physical, psychological and lifestyle challenges through personalised exercise plans and expert guidance.
For more information, take a look at our external webpages, which also include the opening hours: Edge Hill Sport | Support | Edge Hill University
The Systems and Business Support Team plays a critical role in enabling FM to deliver efficient, data-driven services across the University. This specialist team manages and supports all FM-related systems in collaboration with system owners and service leads, including key platforms such as the Computer-Aided Facilities Management (CAFM) system and Mercury 4 (Accommodation system). With a technology-first approach, the team partners with service areas across FM to design and implement solutions that reduce reliance on manual administrative processes, driving efficiency and improving workflows. In addition to systems development, the team provides comprehensive business support, including assistance to senior leadership, management of the document control register, and the creation of FM communications and engagement initiatives.
What We Do
- System Management & Enhancements: Oversee FM systems, lead enhancement projects (internal and supplier-driven), and roll out new functionality to improve operational efficiency.
- Business Support: Deliver professional support to senior leadership colleagues, including managing business processes, maintaining document control registers and ensuring governance frameworks are followed.
- Training & Support: Provide user training and develop support resources, including guides and videos, to ensure smooth adoption of systems.
- Data-Driven Solutions: Apply a data-centric approach to evaluate processes, recommend improvements, and inform strategic decisions.
The team has delivered several high-impact projects, including the successful mobilisation of a new Computer-Aided Facilities Management (CAFM) system, which has driven integration and efficiency across FM operations. More recently, their flagship initiative, Project Thor, focuses on enhancing business planning, performance and governance. Key achievements under this project include: the development of interactive Power BI dashboards for transparent KPI reporting, the introduction of a business planning calendar to improve visibility and coordination, the launch of a quarterly staff newsletter to strengthen engagement and communication, and the creation of a systems framework to support digital and technology enhancements. Additionally, the team conducted a strategic review of operational plans, ensuring objectives are SMART and aligned with FM’s mission.
Through these initiatives, the team has delivered measurable improvements in efficiency, data accessibility and stakeholder engagement, reinforcing FM’s commitment to continuous improvement and innovation.