Students

We are updating this page regularly and as quickly as we can when new guidance is announced. Please keep yourself up-to-date with the latest information available on the NHS website and ensure you know what is expected of you in terms of staying alert and safe.

Essential information about returning to campus

  • Term will start on Monday 5 October for returning students
  • We are intending to deliver face-to-face teaching to all students in small groups from the start of term. Timetables are being developed to ensure capacity on campus fully supports social distancing requirements
  • We will be making full use of Blackboard, lecture capture software, collaboration tools and video conferencing to provide an in-person learning experience, even if you are not on campus
  • You will have access to your academic buildings, library, study/social spaces and catering/retail outlets

We will always be guided by Government advice and adhere to any restrictions in relation to public gatherings and group sizes.  We know our students will also respect the advice given to them. 

We will keep you informed by sending regular emails to your Edge Hill account and will be sending you an essential Returning to Campus guide to your home address by the end of August.

In this video Pro Vice-Chancellor, Lynda Brady, answers your questions and explains how teaching will work when you return to Edge Hill University in September.
In this video Pro Vice-Chancellor, Lynda Brady, explains how we’re preparing the campus for your return to Edge Hill University in September and the facilities that will be available.

Information about student support and services

What student support and services are available?

Whilst you currently can’t see us face-to-face, we’re still fully committed to providing support and advice in a virtual way. Here are some useful links:

Wellbeing and Counselling

The Wellbeing team have put together a range of resources to support you during the COVID-19 outbreak. Take a look at the webpage.

Telephone appointments are available by emailing student wellbeing or by booking online.

Additional learning and development

The team is still providing a wide range of virtual sessions designed to help you develop your skills and confidence for the new term and beyond:

1-2-1 Appointments

You can book a virtual appointment for support with Academic Writing/Referencing or Information Skills (Search Skills and Finding Resources)

Appointments are available Monday to Friday, between 8.00am and 6.00pm – you just need to book online.


Workshop Webinars

You can also take part in one of our online workshops that include:

  • Develop Your Academic Writing
  • Harvard Referencing
  • Become a Paraphrasing Pro
  • Grow Your Academic Resilience

Check out the latest webinar workshops schedule and book your place.

Campus life virtual events and activities

Despite not currently being able to see you in person, Campus Life are still providing a range of online activities and events.  From live streams, to collaborative playlists and ‘how to’ vlogs, you can get involved on the Campus Life Facebook page.

Contact us

If you need any further support during this time, or have a question please email the Catalyst helpdesk or use live chat during opening times. The virtual helpdesk will be staffed weekdays – 8.00am to 8.00pm and weekends – 10.00am to 6.00pm.

Information about Student Finance

How do I find out about Student Finance?

Don’t forget to apply as soon as possible.

If your family financial circumstances have changed as a result of COVID-19 (or any other reason), you may be entitled to extra support.  Please contact the Student Loans Company for more information.

If you need any other money advice, just book a telephone appointment with us – log in to CareerHub and book a suitable slot.

Information about assessments and results

When will I receive my results notification?

The revised semester two examination period ran online (in the form of alternative assessments) from 18 May to 5 June 2020. Further alternative assessments to examinations may take place for Faculty of Health and Social Care and Medicine students over the coming months.

End of year results transcript were published online between 22 and 24 July 2020. Please visit the results webpage to access your results.

As programmes complete at different times during the year, publication dates vary. The full schedule* of release dates for results is available in this document.

If you are continuing with your programme, your results are available online only – you will not receive a formal transcript. If you are completing your studies, please see the Information for students due to graduate this summer section.

*Please note, these dates were updated on 30 April 2020 in light of the COVID19 pandemic.

When will reassessments take place?

If you are required to be reassessed, the university will provide full details/arrangements on your online results transcript.

Our priority is to ensure that learning, assessments, and results are not adversely affected as a result of COVID-19. For further information, please visit the webpage to access the new measures on assessments and exams that we have put in place to support students.

Information for students due to graduate this summer

When are the new dates for graduation ceremonies?

We were extremely disappointed that we had to postpone our July graduation ceremonies but are delighted to announce that the rearranged ceremonies will take place between 6 and 10 April 2021.

We will be sending full details of how to register to attend your graduation ceremony nearer the time. This information will be sent to your home address and personal email, so it is important that you now check and update your contact details:

Go to the Student Homepage – Select ‘Student Central’ – Go to ‘Student Record’ and update your contact details

If you have any questions about graduation, please email the Ceremonies team.

What happens if I didn’t finish my programme? When will I receive my certificate?

If you have completed your programme or have left the programme early with enough credits to be issued an exit award, you will also be issued a certificate.

We will be sending your watermarked certificate to your permanent home address within the next three months. If you need proof of your results/award before you receive your certificate, an online transcript (PDF format) is available for you to download on the dedicated results page.

Please note: your certificate may be withheld if you have tuition fee debt.

How do I get help with employment?

We are offering a range of services to help you on your journey into employment, that you can access for three years after completing your course:

To help get you started with finding Graduate Jobs, we’ve put together a list of useful websites.

You can make a virtual appointment with one of our Careers Advisers. During this 30 minute discussion we can help you with anything related to your career options and finding a graduate job. Book your session online.

We offer a range of online workshops and events which are open to both our current students and our recent graduates, including CV Workshops and Graduate Masterclasses. Just search our Events page to find out what is coming up soon.

To explore all the offerings from our Careers team visit the dedicated website.

What happens with accessing my University accounts, including email?

You will shortly lose access to your university accounts and resources. This means you will no longer have access to the following:

  • Your University email address, via Office 365 or Google
  • Access to the University network and your personal network storage space (Z:Drive)
  • Your OneDrive or Google Drive file storage
  • Your Library and Learning Edge account

We’d like to remind you to make copies of all your important documents and emails before your account expires.

For full details, visit the dedicated Leaving University page.

Information about accommodation

How do I find out about my accommodation for next academic year?

We appreciate that you may need to ask us questions about accommodation for the new academic year. The  Accommodation team are now working remotely and you can get in touch with them by email:  or by LiveChat (Catalyst Helpdesk).

What do I do if I have left belongings in my room?

If you have left belongings in your room and now want to collect them, you can book a two-hour slot to safely collect your items. Click onto the Accommodation Portal and follow these instructions:

  • click on belongings collection booking form
  • select the hall you were in
  • select the time you want
  • follow process and click ‘finish’

Information for students currently living on campus

We can reassure you that we are doing all we can to ensure the campus is as safe as possible – but we need your help to keep us all safe by following the latest guidance on social distancing.

What facilities are open for me for shopping and cleaning on campus?

The Hub is currently open between 9.00am and 5.00pm, Monday to Friday for you to buy essential items from McColl’s supermarket and the launderette is also open. The Durning Centre post room is open between 12.00 and 4.00pm, Monday to Friday – you will be informed if you have mail to collect

There is currently no housekeeping on-site and you are responsible for cleaning your room and communal areas. Please empty your own bins and ensure all waste is placed in one of the large outdoor rubbish bins on campus.

If you need to go into Ormskirk for essential items, please be aware that the Edge Link University bus is not currently running.

What if I’m living on campus and I develop symptoms of Covid-19?

If you develop symptoms of COVID-19 and need to self-isolate we can support you, but you will need to let us know you’re experiencing symptoms. You can do this via the Accommodation Portal. Log in with your student ID for the username. The password is different to the Student Portal password (click register/forgot password if you need to reset). Once logged into the portal, click ‘self-isolation/stay at home form’ to submit your information.

The emergency phone number for campus support is 01695 584227 and you can report jobs on MyFM. You can also email the FM help desk (office hours).

Information for students attending placements in education settings

We know this is a very uncertain time and most schools were closed by the Government on Friday 20 March. We are extremely grateful to those students who are continuing to support those schools that are open to educate the most vulnerable children and the pupils of key workers.

We regularly update the education VLE area in Blackboard as more details emerge. Please continue to follow PHE rules and guidance provided by your placement organisation.

If you have COVID-19 symptoms, you need to follow Government advice on self isolating/staying at home/test and trace.

What do I do about lost placement hours?

We understand that this may be difficult for you, but minimum placement hours required to complete the programme are determined by professional body regulations rather than the University.

Ordinarily, students would need to make up lost placement hours, however, if the professional body advises differently, we will contact students directly.

Information for students attending placements in health settings

What if my placement is in a setting dealing with confirmed cases of Covid-19?

If your placement is in a hospital that is dealing with confirmed cases of COVID-19, we understand this is a very uncertain time, but we can reassure you that our principal concern will always be your safety, as well as that of patients and colleagues.

If you are feeling particularly worried, speak to your practice supervisor or assessor or email the University

Where do I find information relevant to my work in nursing or midwifery during the Covid-19 outbreak?

Following the announcement of expanding the nursing and midwifery workforce in the COVID-19 outbreak we are keeping in touch with you to update you on what this information means for you. The Nursing and Midwifery Council has published some helpful FAQs to help you which is available on the NMC website.

What do I do if I’m feeling worried about my placement?

We are continuing to work closely with the NHS and other placement providers to assess risks as necessary, to ensure your safety and follow the latest guidance about what this means for your individual placement.

If you are feeling particularly worried, speak to your practice supervisor or assessor or email the University

What do I do if I have Covid-19 symptoms during my placement?

If you have COVID-19 symptoms, you need to follow Government advice on self isolating/staying at home/test and trace.

What do I do if I have lost placement hours?

We understand that this may be difficult for you, but minimum placement hours required to complete the programme are determined by professional body regulations rather than the University. Ordinarily, students would need to make up lost placement hours, however, if the professional body advises differently, we will contact students directly.

Students with pre-existing conditions or living with those with pre-existing conditions

If you have a pre-existing medical condition and are at greater risk if you contract COVID-19 you should follow Government advice about staying at home.

If you live with someone who has a pre-existing medical condition who is at greater risk if they contract COVID-19, you should follow the latest Government advice. We know that this is a worrying time and we urge you to seek advice from your family member’s health care practitioner about the measures which you and other family members should take to protect the individual and yourselves. If this impacts on your University work, you should inform your department.

How do I ask for help if I have missed University for a reason related to Covid-19?

If you have missed University for COVID-19 related reasons and you believe this has affected your academic work or placement, you can submit an exceptional mitigating circumstances (EMC) claim. The University recognises that this is a difficult time and that the normal evidence a student may require might not be available. You can be assured that the University will be flexible and reasonable when assessing EMC applications.

Full details are available by visiting this dedicated page.

Information for international students

Our international students can find the latest information and updates relevant for them on our International Coronavirus FAQ page.

Your health, safety and welfare continue to be our number one priority and we advise you to continue to follow Government advice. We will remain in direct contact with you and will continue to update you with further information as required.

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