Covid-19 Information for Students

We are updating this page regularly and as quickly as we can when new guidance is announced. Please keep yourself up-to-date with the latest information available on the NHS website and ensure you know what is expected of you in terms of staying alert and safe.

At EHU we’ve taken the necessary measures to ensure that our campus is prepared to keep us all safe and well. To help us protect each other, and the local community, we’re asking you to commit to our Community Pledge. Find out how you can play your part by watching our students sharing their advice.

We understand that there is a lot of information to take in about the ongoing Covid-19 situation and that you may be confused about what you should do in different circumstances. We’ve brought together a checklist below that we hope you find useful.

Under Tier 3 restrictions in Lancashire and Manchester, am I still able to attend classes on the campuses?

Yes, following the announcement that Lancashire has moved into Tier 3 alert level, followed by Manchester, we want to reassure you that the current restrictions do not affect your ability to come and study on our campuses in Ormskirk or Manchester.

Following guidance from the Government and Public Health England, we have undertaken the necessary work to ensure that we have put in place suitable measures to keep our community safe.

Our approach has been assessed by external health and safety experts to assure you that we are Covid-19 secure.

In addition, following assessment from the Department for Education that considered the measures we have in place, we are still required to provide an offering for students on campus and we will continue with our blended learning approach that includes face to face teaching on campus.

Travel to and from the University has not been restricted under the new regulations.

You can find out more about the Tier 3 restrictions in Lancashire on the Lancashire County Council website.

I live in Wales but travel to England to attend Edge Hill University. Can I still do this?

Yes. If you attend university in England, which is not covered by the firebreak, it is a reasonable excuse to travel there and will be allowed during the firebreak period, if you are unable to access your education online for this period.

This also applies to staff who travel to England to teach at schools, colleges or universities there and who are not able to work from home during the firebreak.

Can I have visitors or return home?

I am feeling homesick and want to invite my family to visit me but have been told I can’t have visitors to my flat, can I meet them somewhere else?

Under current local restrictions, you are not able to meet those from other households indoors or in private gardens or outside in social settings. You can, however, meet up to 6 others (unless you are a household greater than 6) in parks, on beaches, playgrounds and public gardens, as long as social distancing is maintained.

I am feeling homesick and want to go to my family home at the weekend, is this ok?

Unfortunately, under the current local restrictions you are not able to visit other households. If you are living on Campus or in shared off-campus accommodation that is not your family home, then you can only be in that household and you cannot visit other households. If you are feeling homesick, you may wish to consider other ways to keep in touch with family and friends and also access some additional support from our Wellbeing Team. You can make an appointment here. The Government might change these guidelines in the future and we will update this FAQ when they do.

One of my housemates keeps inviting her friends over even though we are not allowed visitors and I am worried about the increased risk of catching Covid-19, what can I do?

The University takes breaches of Covid-19 guidelines very seriously. If you are concerned another student is not adhering to Government and University Guidelines you can report this to us via our online reporting form.

I need my partner to visit so that they can help me with personal care when I am unwell. Is this possible?

If the person you wish to enter your household in order to assist with caring for you is a Registered Carer and/or you are legally classed as a ‘vulnerable adult’ then yes, this would be possible but you would need to seek permission in advance. Unfortunately, all other visitors to your household are not permitted under the current Government guidelines.

Where can I find the latest guidelines for Covid-19?

You can find all the latest Guidelines, including symptoms, on the Government and NHS Website.

What should I do if I am experiencing symptoms of Covid-19?

If you are experiencing symptoms of Covid-19 you must self-isolate immediately and inform your household so that they can adhere to self-isolation guidance.

You must inform the University by completing this form as soon as you start to experience symptoms. You must complete this form whether you live on campus, off campus or at home. You must also inform the other members of your household immediately so that they can immediately self-isolate as well. If the other members of your household are students at Edge Hill, they will also need to complete the form. We will ensure that other departments within the University are told.

You must also arrange to be tested as soon as your symptoms start, this can be done on gov.uk

If I have symptoms and am waiting on a test result, would everyone in my household have to have a test?

No, the others in your household will not be required to have a test unless they also have symptoms. If they do have symptoms of their own, they should follow the advice for a student that has symptoms. You must inform your household as soon as you have symptoms. If you are living with other Edge Hill students, they will need to complete our online form to notify us that they are self-isolating while you are awaiting your results. Information for the definition of a household can be found on the Government website.

My symptoms are getting worse. What should I do?

Information on what to do if your Covid-19 symptoms are getting worse can be found on the NHS website.

If I have had Covid-19 symptoms, do I need to keep self-isolating if I have received a negative test result?

No. If you have received a negative test result, then you and the rest of your household no longer need to self-isolate unless someone else in your cluster is also suffering from symptoms. If you have received a negative test result you need to email us to let us know at studentcovidsupport@edgehill.ac.uk. Please use ‘TEST RESULT’ in the subject line.

Further information about what your test result means can be found on the NHS webpage.

How do I avoid spreading Covid-19 to my household?

Information on how to avoid spreading Covid-19 to your household is available here

What do I need to know about Covid-19 in my household?

Someone in my household has begun to self-isolate. What should I do?

It is important for you to know if they are isolating because they have symptoms, because they have tested positive or because they are a close contact of someone else who has tested positive for Covid-19. If the member of your household has symptoms or has tested positive themselves then you must self-isolate immediately as well. You will need to let us know that you are also self-isolating via our online form. However if they have been a close contact with another person who has tested positive, as long as you were not also a close contact with the person who tested positive there is no need for you to do anything further. However, you must allow your housemate to self-isolate and ensure you and your other housemates do not mix with the person self-isolating in any of the communal spaces in your home. Please take a look at the current Government guidelines

How do I avoid spreading Covid-19 to my household?

Information on how to avoid spreading Covid-19 to your household can be found on the NHS page

I have just arrived on campus and a member of my previous household is now experiencing symptoms of Covid-19. Do I have to self-isolate and do other people in my household have to self-isolate?

If you were staying in that household in the 48 hours prior to the person developing the symptoms, current guidelines mean you would need to self-isolate for 14 days or until a negative test is received by the person experiencing the symptoms. You will need to let us know that you are self-isolating via our online form. The other students in the household you have moved into on campus do not need to isolate unless you or they develop symptoms. If you develop symptoms of Covid-19 you must inform us immediately.

I have returned to live at home and have been informed that someone in my household on Campus has Covid-19 symptoms. What should I do?

If you were staying in the house in the 48 hours prior to the person developing the symptoms, current guidelines mean you would need to isolate for 14 days or until a negative test is received by the person experiencing the symptoms. You will need to let us know that you are self-isolating via our online form. You should ensure that you self-isolate from the people in your home and do not use communal facilities at the same time as your family. You can find out more by viewing the government guidance

What should I do if someone I know or have been in contact with has tested positive?

I have been contacted by the NHS Test and Trace service because I have been in close contact with someone who has tested positive for coronavirus. What should I do?

If you have been contacted by NHS Test and Trace as you have been identified as a close contact you should return to your household immediately and self-isolate and follow NHS Test and Trace guidelines. You must also let the University know by completing our online form.

Someone who I have had close contact with and do not live with has tested positive. What should I do?

If you know you have been in close contact with someone who has tested positive for Covid-19 within 48 hours prior to the onset of their symptoms or you have been notified by NHS Test and Trace that you are a close contact of someone who has tested positive, then you must self-isolate to limit the spread of Covid-19. You must inform the University via our online form and you will be required to isolate for 14 days. If you do not develop Covid-19 symptoms your household will not need to isolate and you can end your isolation after 14 days, during this isolation you should not mix with your household. If you develop symptoms of Covid-19 then the symptoms guidance then applies, and you should notify the University of this by recompleting our online form. Government guidance can be found here.

Someone in one of my lectures last week has tested positive this week. Do I have to self-isolate?   

You do not need to isolate unless you have been identified as close contact of the person who has tested positive for Covid-19. To ensure you do not come into close contact with others you must follow guidance around social distancing. If you are a close contact you will be contacted by the University or NHS Test and Trace.

I have heard that someone from my class has tested positive but no one has told me, why hasn’t someone from the University been in touch?

Unless you are classed as a close contact of the person who has tested positive for Covid-19, you will not be contacted by the University or by NHS Test and Trace.

What should I do if I’m self-isolating or someone in my household is?

I am self-isolating. Can I still access classes?

You are unable to attend face-to-face classes but will still be able to attend online classes if you feel well enough to do so. When you complete our Covid-19 reporting form, your department will be made aware that you will be absent from classes and will be advised to contact you to discuss how you may still engage with the course if you feel well enough to do so.

Someone in my household has begun to self-isolate. What should I do?

It is important for you to know the reason that they are isolating – either because they have symptoms,or because they have tested positive or because they are a close contact of someone else who has tested positive for Covid-19. If the member of your household has symptoms or has tested positive themselves then you must self-isolate immediately as well. You will need to let us know that you are also self-isolating via our online form. However if they have been a close contact with another person who has tested positive, as long as you were not also a close contact with the person who tested positive there is no need for you to do anything further. However, you must allow your housemate to self-isolate and ensure you and your other housemates do not mix with the person self-isolating in any of the communal spaces in your home.

I am worried about Covid-19. I am self-isolating as someone in my household has a positive result. Is there someone I can talk to? 

Yes. You can make an appointment to speak to one of our Wellbeing Advisers here. They will arrange a virtual or telephone appointment. You also need to ensure that you let us know that you are self-isolating via our online form.

I have received a negative test result can I stop isolating?

If you have received a negative test result as you had symptoms of Covid-19, you now feel well and no one in your household is experiencing Covid-19 symptoms you can end your isolation. If someone in your household has Covid-19 symptoms you must continue to isolate until they have also received a negative test.

Are there any circumstances under which I would end my isolation earlier than expected?

If you are isolating as you have been informed by the University you have a close contact or a member of your household has Covid-19 symptoms we may contact you to advise you that your close contact or household member has had a negative test result then providing you have no symptoms of your own, have no other close contacts and have not been contacted by NHS Test and Trace you are able to stop isolating.

Someone in my household has symptoms and I’ve been told I have to self-isolate but I don’t want to stay on campus, can I go to my family home?

No. You must return to your current household and self-isolate there immediately. You should not return to your family home, as you may put other members of your family at risk if you do so. You must also let us know that you are self-isolating via our online form.

My flatmate has said they have symptoms and we have been told we all have to self-isolate but they seem fine and haven’y been tested yet. I don’t think they are ill so can I go back to my classes?

If you have been advised to self-isolate you must adhere to guidance around self-isolation.

You must also let us know that you are self-isolating via our online form.

What should I do if I think someone is breaching Covid-19 guidelines?

One of my housemates is supposed to be self-isolating but has invited other students into our flat on campus, what should I do?

The University takes breaches of Covid-19 guidelines very seriously. If you need immediate support or attendance, please contact Campus Support on 01695 584227. If you are concerned that another student is not adhering to Government and University Guidelines and you have not been able to resolve this directly then you can report this to us on our online reporting form.

I am concerned another student is breaking university guidelines regarding social distancing rules. What should I do?

The University takes breaches of Covid-19 guidelines very seriously. If you are concerned that another student is not adhering to Government and University Guidelines, you can report this to us on our online reporting form.

Will someone get disciplined if they don’t follow the rules?

The University has a Covid-19 breaches process which will be enforced when we receive reports of students not adhering to Government and University Guidelines. We will not be able to feed back outcomes to individuals that report these breaches.

Can I get a Covid-19 test and results at University?

You should only book a test if you begin to display symptoms. The eligibility criteria for a free NHS test is on the Government website.

At Edge Hill University, we have secured an onsite testing facility. The testing site is located on the tennis courts behind Edge Hill Sport and accessed via St Helens Road, Ormskirk. The test centre is currently open between 8.00am and 8.00pm, seven days a week.

The testing site is intended for use by members of the public as well as any Edge Hill University staff and students who need it.

You can book a free test on the Government website. You will be asked a series of questions before being directed to book a test. The website will display a number of different options which should include your nearest walk through testing site. You will then be able to choose the option of Edge Hill University and book a slot.

Results usually take up to 48 hours after your appointment, however in extremely busy periods the result may take up to five days. More information on your test result can be found on the NHS website, including what to do if you have a negative result.

If I am tested for Covid-19 on campus, will the University receive my results?

No. If you are tested for Covid-19 on campus, your results will be sent to the NHS, who will then advise you of your result via text message or email. However, you must update the University when you receive this result. If you have not already completed our Covid-19 online reporting form, you will need to complete it. If you have already completed it and just need to update us of your test result, you can email us at studentcovidsupport@edgehill.ac.uk with the subject ‘TEST RESULTS UPDATE’

My test result is negative and I am still unwell – what should I do?

If you have received a negative test result but you still feel unwell you must stay at home until you feel better. Your results are explained on the NHS website. If you think you have symptoms of coronavirus and need medical advice, use the NHS 111 online coronavirus service to get further advice. You should also contact your registered GP if you feel generally unwell.

What happens to the information I put into the online Covid-19 reporting form and who is this information shared with?

The information you input into the online reporting form goes through to our Wellbeing Team. Information is only shared with other teams who may need to be aware that you are isolating. This includes your Academic Department, as they will need to be advised of your absence from lessons and our Facilities Management Teams, as they will need to be aware not to enter your room and/or flat unless in an emergency.

Can I still use public transport to travel to University?

Yes, the local lockdown restrictions in Lancashire and Merseyside ask residents to use public transport for essential purposes only. Universities remain open and are operating in a Covid-secure way. Travelling for education is classed as an essential purpose so you are able to continue to do this and you just need to ensure you follow any other relevant guidelines such as wearing a face mask. Find out more about local restrictions: Liverpool City Council, Lancashire County Council.

How do I travel to and around campus?

Edge Link

The Edge Link bus will operate on its circular route from campus to Ormskirk bus station every 20 minutes. We will be using a double decker bus to provide maximum capacity, with the same precautions in place as other public transport methods. The Edge Link bus is free to all students – just present your Unicard when boarding.

The Edge Link bus timetable is available by visiting our travel webpages.

Ormskirk train station improvements

Improvement works to create a shared use footpath and cycleway between Ormskirk bus and rail stations has recently been completed. It features a new surface from a sustainable, recycled material, improved lighting and a wider path that will now allow for easier social distancing.

Cycling

Bike racks are available across campus for use free of charge. You may also join the Bike Locker Users’ Club (BLUC) and store your bike in one of the BLUC lockers located around campus.

Further information is available on the travel webpages

Car parking

Our Travel Plan encourages staff, students and visitors to travel to the University by sustainable means wherever possible.

Find out more information about car parking

Can I car share with people from another household if we wear masks?

You should try not to share a vehicle with those outside your household or support bubble. However if you need to do this you should follow the guidance available on our website.

What will happen if the University or the local area goes into a local lockdown? Will I have to return home, or will I be able to stay on campus?

If the University goes into lockdown, we will follow Government Guidance and will keep in regular communication with both staff and students about what needs to happen at each stage. We will endeavour to keep students on campus for as long as it is safe to do so.

I have a Covid-19 question which has not been answered on this page. Who can I contact?  

If you have a Covid-19 enquiry please email studentcovidsupport@edgehill.ac.uk

How are we keeping campus safe?

It goes without saying that your safety is our number one priority and we are working hard to ensure that our campuses are safe. Our plans have been assessed by external health and safety experts to assure you that we are Covid-19 secure.

Providing a safe campus

Following guidance from the Government and Public Health England, Edge Hill University has undertaken the necessary work to ensure that we have put in place suitable measures to keep our community safe. This includes:

  • ensuring we have reduced capacities in all our teaching spaces to enable socially-distanced teaching to be delivered
  • systematic deep cleans of all buildings and facilities
  • enhancement of cleaning regimes to maintain high standards of cleanliness and ensuring frequently touched surfaces are prioritised
  • investment in new technology to deep clean spaces effectively and efficiently as required
  • installation of visible, informative signage and floor spacers in all buildings to ensure social distancing
  • installation of hand sanitiser units within all entrances and throughout buildings, to facilitate regular usage and encourage good hygiene practices by all building users.

Do I need to wear a face mask?

You should have already completed a survey to tell us if you need a pink lanyard but if you haven’t received this and you do need one, please contact the Inclusion team: inclusionteam@edgehill.ac.uk

We will provide face masks for every student. You can choose to wear your face covering anywhere around campus, but in some places it’s mandatory, either because it has been identified as required in that area or in line with Government guidance.

You must wear a face covering in settings which you would outside of the University (such as in shops or on public transport and areas where social distancing is not possible). We will clearly signpost areas of the University where face coverings are required.

Some staff and students may choose to wear a pink lanyard to show that they are exempt from wearing face masks. This is to prevent people making comments to them about needing to wear one or making them feel uncomfortable.

How do I let the University know I am exempt from wearing a face covering/unable to attend on campus?

To enable us to consider whether we can put in place amendments to your programme of study, please complete this form if any of the following apply:

  • You are/may be unable to attend campus or a practice placement due to Covid-19 related health reasons
  • You have a hearing impairment or other disability/health condition which means you will require captions/subtitles to be able to engage with online learning content such as videos
  • You are exempt from having to wear a face covering or you rely on lip reading, clear sound or facial expressions to communicate

If you complete this form, a member of staff will contact you to discuss your submission. 

New requirements to prevent the spread of Covid-19 could impact on your ability to engage with your studies.  It is very important that you complete the form even if you have previously disclosed a condition or a disability to the University.  The form needs to be submitted before the start of your programme.

What are my responsibilities?

To help us protect each other, and the local community, we’re asking you to commit to our Community Pledge.

Living in the local community

If you intend to live in private rented accommodation this year, please remember that you are returning to communities which have been significantly impacted by Covid-19; this may include elderly, frail and vulnerable people who may be concerned about the movement of students to and from the University.

We know that the vast majority of our students will follow Covid-19 guidance carefully and we want to reassure our University neighbours that is the case. The local council and police will continue to monitor and manage community adherence to Covid-19 guidance. Your health and safety and that of the wider community must be your top priority.

Please also remember your responsibilities as an important member of our community by demonstrating care and consideration for your neighbours and try and minimise noise and disruption – particularly when many people are working from home or may be isolating.

Please visit gov.uk/coronavirus for the latest Government guidance.

How do I report to the University that I have symptoms or received a positive test result or that I am isolating?

If you have symptoms, or you receive a positive coronavirus test result, or you are isolating, you should inform the University by visiting the Student Services webpage to complete a form to report it.

How will face to face teaching and online learning be delivered?

At Edge Hill University, we are passionate about the transformative power of higher education and we are determined not to let Covid-19 get in the way of your learning.

Face to face teaching

From September, students will be taught face-to-face on campus (if they can attend safely) as well as engage in blended learning. This means that face-to-face (in person, on campus) teaching and learning will run alongside online teaching delivered via the University’s Virtual Learning Environment (VLE) called Learning Edge.

Online teaching

Online teaching may be delivered in real time, when students and the tutor are all online together (Synchronous Learning). Alternatively, aspects of learning may happen online in a staggered way, at varied times (Asynchronous Learning). Your department will outline how your course will be delivered over semester one and will be able to answer any questions you may have.

To support your online learning, we are developing a suite of resources for you to access.

Equipment requirements

To help you prepare for learning in a blended environment we’ve collated a list of the equipment you will need access to. We recommend that you ensure you have access to the following equipment to be able to fully participate with our online systems, services and resources:

  • A desktop PC, laptop or tablet computer.
  • A current operating system such as Window 10, Windows 7, Mac-OS 10.10 or higher.
  • Latest versions of web browsers installed such as Chrome or Firefox.
  • A webcam (either inbuilt or attached via a USB cable).
  • A microphone (inbuilt or attached via a USB cable).
  • Wifi or ‘wired’ broadband connection.

If you don’t currently have the items listed above and your circumstances mean it will be difficult for you to secure the equipment, a time-limited loan of University equipment may be available. If you need a loan please visit the Catalyst helpdesk on campus or email catalystenquiries@edgehill.ac.uk

What support is available?

You will find all the support you need in Catalyst. It is your one-stop-shop for help and guidance.

Catalyst has been well prepared for the new semester, with socially distanced study areas and reduced numbers of spaces on each floor.

To help us manage capacity within the building, you will need your Unicard to swipe in and out of the building.

From September, Catalyst and the Catalyst Helpdesk will be open Monday to Friday between 8am and 8pm and Saturday to Sunday 10am to 6pm.

Check this webpage for the most up to date opening hours.

Library and Learning Services

So that we can continue to support you, we have updated how you access our services:

  • The Helpdesk is available to support you both within the building and online
  • Most appointments, drop-ins and workshops will be available virtually so you can access them both on and off campus
  • There are more e-books and e-resources available, including new additions to the e-textbook range
  • There’s a temporary click and collect service for physical books in the building and continuation of the ‘You want it, We get it’ service for items not already in stock

Visit the Learning Services webpage for full details of what’s available including UniSkills, student IT support, SpLD and access to stock and resources.

Student Services and Careers

More information on how to access support can be found on their webpages:

Student Services webpage for information on Counselling and Wellbeing, Transitions, Inclusion, Accommodation, Money Advice, Campus Life and the Chaplaincy team.

Careers webpage for details about part time jobs, placements, graduate vacancies and volunteering opportunities.

How will catering outlets work on campus, e.g. Starbucks?

All catering outlets on campus will be operating a takeout service and deal with cashless payments. There will also be a requirement to complete a short form accessed via a QR code at the checkout point so that contact details can be recorded.

What social facilities are available on campus?

We know that your social life may look a little different this year as we all adjust to the new measures in place to protect us against Covid-19. Non-academic life is an important part of your university experience and we want you to have a well-rounded experience at Edge Hill. Whilst following all the latest Government guidance, we will be opening our social spaces to students so you will have plenty of opportunities to socialise with each other in a safe way.

Campus Life

The Campus Life team are here to help you settle into university and make you part of the Edge Hill community. The Campus Connectors are fellow students who can signpost you to support teams who will be able to help you with any problems you might have. The team will be running a range of online and in-person events – from quizzes to vlogs, competitions to tours of the local area, there is something for everyone to get involved.

Make sure you like the EHU Campus Life Facebook page and follow on Instagram @CampusLifeEHU to keep up to date with what’s on. If you spot any of the team around campus (with their red tops and gazebo) please feel free to say hello.

Students’ Union

The Students’ Union is currently reviewing the services and facilities available. For up to date information and opening times visit the Edge Hill Students’ Union webpage or follow them on Facebook, Instagram, and Twitter by searching @Edgehillsu

Subway will reopen in the new semester and is now available on Just Eat. Students can order for delivery to their halls.

Stone Willy’s will be open offering a takeaway menu including pizza, fries, vegan bites, southern fried chicken and sweet waffles.

You can purchase your official EHU clothing and merchandise by visiting the online SU retail shop.

Sports Centre

Our on-campus Sports Centre will be open at the start of term, providing access to our fitness suite, studio, sports hall and swimming pool. For all students who are enrolled with Edge Hill University this year, we are offering a specially discounted Annual Premier Peak membership – just £75 for the academic year.

For more information on membership, updates on opening times and facilities take a look at the Edge Hill Sport webpages.

Arts Centre

During the Autumn term, our Arts Centre will be bringing you the most recent film releases, comedy, outdoor cinema, performances and music. Many performances and screenings are free – just call into the Arts Centre box office when you’re on campus and pick up your free membership card.

Keep an eye out for the programme which will be announced from mid-September on the Arts Centre webpages.

Retail and catering outlets

Information about the catering and hospitality outlets on campus, including menus and latest opening times, can be found online.

Planned opening times

Monday to Friday:

  • Grab and Go in the Hub: 8am – 7.30pm
  • Starbucks in the Hub: 7.30am – 5.30pm
  • Roots Kitchen in the Faculty of Education building: 8am – 4pm
  • The Red Bar in the Arts Centre: 10.30am – 2pm
  • McColls: 7am – 11pm

Saturday and Sunday:

  • Grab and Go in the Hub: breakfast 10.30am – 1.30pm, lunch/dinner: 2pm – 6pm
  • Starbucks in the Hub: 10am – 3pm
  • McColls: 7am – 11pm

How do I stay informed?

Staying in touch is now more important than ever. We’re working hard to provide you with the certainty and clarity that you need but the nature of the pandemic may mean we have to adapt how we use the campus as a community. We will keep you informed and urge you to:

  • read these pages regularly as this is where we will publish updates about campus facilities and services
  • check your contact details are correct on your student record
  • check your student email account regularly
  • look out for information about your teaching timetables
  • download our new EHU app, available from 21 September (search Edge Hill University in your app store)
  • spend some time familiarising yourself with Learning Edge (our Virtual Learning Environment)
  • check your phone before setting off to campus in case of any unavoidable changes to your timetable

How do I find out about Student Finance?

Don’t forget to apply as soon as possible.

If your family financial circumstances have changed as a result of Covid-19 (or any other reason), you may be entitled to extra support. Please contact the Student Loans Company for more information.

If you need any other money advice, just book a telephone appointment with us – simply log in to CareerHub and book a suitable slot.

What do I need to know if I’m attending a placement in an education setting

We regularly update the education VLE area in Blackboard as more details emerge. Please continue to follow PHE rules and guidance provided by your placement organisation.

If you have Covid-19 symptoms, you need to follow Government advice on self isolating/staying at home/test and trace.

What do I do about lost placement hours?

We understand that this may be difficult for you, but minimum placement hours required to complete the programme are determined by professional body regulations rather than the University.

Ordinarily, students would need to make up lost placement hours, however, if the professional body advises differently, we will contact students directly.

What do I need to know if I’m attending a placement in a health setting?

If your placement is in a hospital that is dealing with confirmed cases of Covid-19, we understand this is a very uncertain time, but we can reassure you that our principal concern will always be your safety, as well as that of patients and colleagues.

If you are feeling particularly worried, speak to your practice supervisor or assessor or email the University

Where do I find information relevant to my work in nursing or midwifery during the Covid-19 outbreak?

Following the announcement of expanding the nursing and midwifery workforce in the Covid-19 outbreak we are keeping in touch with you to update you on what this information means for you. The Nursing and Midwifery Council has published some helpful FAQs to help you which is available on the NMC website.

What do I do if I’m feeling worried about my placement?

We are continuing to work closely with the NHS and other placement providers to assess risks as necessary, to ensure your safety and follow the latest guidance about what this means for your individual placement.

If you are feeling particularly worried, speak to your practice supervisor or assessor or email the University

What do I do if I have Covid-19 symptoms during my placement?

If you have Covid-19 symptoms, you need to follow Government advice on self isolating/staying at home/test and trace.

What do I do if I have lost placement hours?

We understand that this may be difficult for you, but minimum placement hours required to complete the programme are determined by professional body regulations rather than the University. Ordinarily, students would need to make up lost placement hours, however, if the professional body advises differently, we will contact students directly.

How do I find information for international students?

Our international students can find the latest information and updates relevant for them on our International Students FAQs page.

Your health, safety and welfare continue to be our number one priority and we advise you to continue to follow Government advice. We will remain in direct contact with you and will continue to update you with further information as required.

Who do I contact for support and advice?

If you need any further support during this time, or have a question please email the Catalyst helpdesk or use live chat during opening times. The virtual helpdesk will be staffed weekdays – 8am to 8pm and weekends – 10am to 6pm.

How do I re-enrol?

As a continuing student you must re-enrol for the 2020/21 academic year – you will have been emailed by our Academic Registry team with full details.

The date that you can re-enrol will depend upon your results from the 2019/20 academic year, as outlined below:

  • If your online academic transcript published in July 2020 confirms that you have passed the 2019/20 year, or that you can continue with module(s) outstanding, you can access the online enrolment system from 10am on Tuesday 8 September 2020
  • If your online academic transcript published in July 2020 confirms that you have outstanding referred or deferred assessment to complete in August 2020, you will only be able to re-enrol if you have been successful with this referred or deferred assessment. This will be confirmed in a new online transcript published after the September 2020 reassessment board. You can view a full schedule of when your results will be published. If your September 2020 online transcript confirms you have passed the year, or can continue with module(s) outstanding, you can access the online system from 2pm on Friday 25 September 2020. 

Re-enrolling will ensure that your records are updated, and Student Finance are notified to release your tuition fee and maintenance loans.

Further information and guidance on completing your online re-enrolment is available on the Enrolment webpages.

For additional information in other categories, visit the Community Pledge, Information for community, visitors and partners, Information for staff or Information for applicants pages.

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