Learning Services are committed to continuously improving our facilities and services; one of the ways we do this is by listening to your feedback:
To deliver the best possible facilities, services and resources Learning Services seeks to understand the needs and experiences of all our customers so that we can continue to improve. One of the ways we do this is by listening to your feedback. You can:
- Speak to staff at any University Library help desk
- Fill in a comments and suggestions form available in each Library or online
- Take part in our surveys/exit polls or attend one of our focus groups
Want to know what happens once your comment and suggestion has been submitted?
Step 1 – All comments are investigated by the Help and Support Team Leader, and other senior managers if necessary.
Step 2 – Once investigations are complete, you will receive a formal reply from us within 3 working days.
If you have received a response via the Comments and Suggestions service and wish to take your matter further, please contact the member of staff named in your response.
If you still cannot resolve the matter satisfactorily you can escalate your complaint through the formal complaints procedure
You said… We listened…
We have acted to address your concerns where possible.
“You struggled with noise on some floors in Catalyst”
We’ve introduced a noise policy and increased signage around noise. We’ve also moved furniture away from quiet floors to encourage individual working and we’ve bought additional desk screens for the second floor.
“You needed more group space”
We changed the underutilised events space on the ground floor and moved larger tables from upper floors to create more group space.
“You needed more access to bookable spaces”
We’ve increased the bookable times of the individual rooms by 90 hours a week.
“You wanted to know when spaces would be free”
We’ve added daily calendars to the first floor rooms so you know when space is available to be used.
“You wanted to use the building later during summer”
Colleagues in Campus Support kept the building open until 11 pm Monday – Friday for most of the summer.
During 2019/20 we will focus on the issues that you have said are the most important.
- Glare and temperature issues
- Noise issues
- Provision of study space