Complaints Procedure

From:Student Services
Part of: Academic


This procedure describes the way in which a student can make a complaint to the University and the time limits in which this needs to be completed.  It explains the various stages to the internal process and what to do if the person is not satisfied at the end of this process.

Surprising Terms

You have to lodge a complaint within three months of the matter affecting you. We may use our discretion to extend this based on your personal circumstances.

Related Documents

  1. Formal Investigation Complaint Form
  2. Review Request Form
  3. Group Complaint Form – Early Resolution or Formal Investigation
  4. Group Complaint Review Request Form

Related Guidance

  1. Making a Complaint – A Guide for Students


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16 September 2019

Updated version of Complaints Procedure to 2019-20 version

1 November 2018

Updated forms

31 August 2018

Added Guidance notes
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