COVID-19 & Your Wellbeing

The Wellbeing team have put together a range of resources to support you during the COVID-19 outbreak. Take a look at the COVID-19 and Your Wellbeing webpages by clicking on the link or image.


The Counselling team is an established, professional facility that offers a wide range of services to Edge Hill students and staff. Our experienced, qualified counsellors can help you to explore what is happening in your life, what you want to do differently and what your next steps might be. We can offer help in finding solutions to problems, ways of coping, or just a safe place to talk. Counselling is available at the Ormskirk Campus and is offered free of charge whether you are a full-time or part-time student.

Edge Hill University has organisational membership of the British Association for Counselling and Psychotherapy (BACP) and the Association of University and College Counselling (AUCC). The Counselling team at the university combines a wealth of experience in the public and private sector with particular expertise in the fields of counselling, teaching and supervision. In everything we do, we aim to offer a service which is inclusive, responsive, flexible and professional.


Why should I speak to a Counsellor?

Counselling can help you with many issues relating to life and study. Speaking to a counsellor can help you find solutions to problems, make positive decisions, look for ways of coping or simply just provide a safe and confidential place to talk.

Students have a lot of different reasons for talking to a counsellor. Some examples include:

  • Improving assertiveness;
  • Coping with course pressures;
  • Managing stress;
  • Dealing with family / relationship issues;
  • Building confidence;
  • Managing anxiety / depression.

How might counselling help me?

Counsellors don’t make decisions for you or expect you to talk about anything except what you choose to talk about. However, counselling may help you to:

  • Think about your life within the university – eg living with people you may not like, coping with feeling lonely or homesick;
  • Think about your programme of study – eg balancing the demands of your studies with family commitments;
  • Think about your life in general – eg working through those times when you feel stressed or anxious, focusing on the positives.

The situations above are only examples. Whatever the issue is, whether it is related to your course / life at university or not, our counselling service is available to you.

What will the counsellors do?

Our counsellors will

  • Listen without judging you;
  • Explore issues and areas of your life that are important to you;
  • Help with the process of working out what you want to happen.

Sometimes you may want us to help you in planning changes, other times it is more about managing feelings and getting support.

Counsellors can help you to explore what is going on for you, look towards what you want to do differently and work with you to build up your confidence so that you can create your own solutions.


Appointments During the Coronavirus Outbreak

Due to the ongoing situation with coronavirus (COVID-19) we have taken the decision to replace face-to-face appointments and drop-in sessions for the foreseeable future with telephone or video appointments. If you feel you could benefit from some additional support, please book an initial appointment with the Wellbeing team to discuss further.

Please be aware that telephone calls will come from a withheld ID. If you are offered a video appointment (available from Monday 13 July), this is delivered via Microsoft Teams, which can be downloaded via the App Store or Google Play to your smartphone or tablet, or alternatively you can use it on a desktop through Office 365.

Please sign in to Microsoft Teams using your EHU email address. We recommend that you are logged on ahead of your appointment time and a practitioner will contact you when the appointment is due to start.

So that the appointment is most beneficial, please ensure you are in quiet location where you feel comfortable talking and that has a stable internet connection. If, during the appointment, there is a connection issue, the practitioner will try to contact you via phone.

Recording of sessions is not permitted.

For the latest coronavirus update from the University, please visit where you will also find a list of frequently asked questions.

Help in a Crisis

If you are in a crisis situation where action needs to be taken urgently, for example if you’re in serious distress or in danger of harming yourself or others, then support should be sought through:

  • If you’re on campus, contact Campus Support on 01695 584227.
  • Your General Practitioner (Doctor).
  • Accident or Emergency Department at your local hospital or 999.
  • The Samaritans on 116 123 (24 hours a day, 365 days a year, and free of charge from UK landlines, mobiles and public telephone boxes).


Edge Hill Counselling and Wellbeing Services is an organisational member of the British Association for Counselling and Psychotherapy and adheres to their Ethical Framework for Good Practice. All our counsellors are aware of their responsibility for confidentiality.

In the usual course of events, if you have referred yourself for counselling then no one outside the counselling team would know you have attended or what was discussed, and nothing will be entered on your academic or medical records.

If you feel that someone may need to know information about your counselling sessions then we ask you to make this clear to your counsellor at the beginning of the sessions. For example, if you have been referred to us by another party it may be in your interest for there to be some liaison.

Where written confirmation may be required to be passed on to a third party, this is restricted to a minimum. We are not able to provide in-depth reports on the sessions or give opinions or diagnosis.


In certain circumstances, counsellors may have to make exceptions to the general rules of confidentiality:

  • If we think there is a serious risk of harm to yourself or others.
  • Where we cannot contact you but suspect you are in danger. For example, if you had not been seen for several days and colleagues and friends felt concerned, we may disclose information without your agreement.
  • Where there is a legal requirement to disclose information. This could be because it has been ordered by a court, or because the law requires, for example under the Terrorism Act 2000 or the Drug Trafficking Offences Act 1986, for information to be passed on without consent.

In the first and second of these cases, we would attempt to talk this through with you beforehand if possible.

Notes and Record Keeping

Our policy is to keep minimum notes and records. The information we do store includes:

  • Personal information, such as your name, date of birth, address etc;
  • Background information that might be relevant to the counselling process;
  • Your signed contract with us;
  • Confidential case notes (describing the main focus of the session with any important information);
  • Information for service evaluation and statistical purposes.

You can request in writing to see the information held on you. View Confidentiality and Record Keeping policy

If you have any concerns about our policy on confidentiality and note-keeping, you’re welcome to discuss it fully with your counsellor.


Self-Help Information

Happier Logo 2Happier

  • Being happier is something we can all choose to do
  • Free courses and community
  • Available to download on iOS (Apple devices) and android
  • Web:


Unstuck LogoUnstuck


Start 2 – Art & Creative Activities to Boost Well-Being


General Helplines



National Domestic Violence Helpline

NHSDirectNHS Direct


Bereavement Helplines

Cruse Bereavement Loss & Bereavement Counselling

sobslogoSurvivors of Bereavement by Suicide

West Lancs Bereavement Counselling Service

Winstons Wish Family Line

Support and Information

Alcoholics Anonymous

aniety2Anxiety UK

Disability Dial UK

Eating Disorders Service

Help Direct


papyrusHopeline / Prevention of Student suicide

mindMind Info Line – Mental Health Information Service

Money & Debt


  • Relationship information and support (also offers email and telephone counselling)
  • Tel: 0300 100 1234
  • Web:


Self Injury Support

Switchboard – the LGBT+ helpline

Students Against Depression

Commission for Racial Equality

VSlogoVictim Support

Please note, the above information was correct at the time of collation and will be updated regularly but all contact details are subject to change.


We can all feel stressed and anxious from time to time. Each one of us experiences stress and this is often helpful as it focuses us and motivates us to meet our goals. Stress can give us the extra push to get things done. However, problems arise when we are over-stressed.

It is important to balance stress levels with adequate relaxation. Practicing relaxation can help achieve this and reduce anxiety. You can learn some simple relaxation techniques by using the downloadable recording below.

Practice relaxing in a place where you have privacy and where you will not be interrupted for thirty minutes or so. Make yourself comfortable, either sitting in a comfortable chair or perhaps lying flat on a bed. Ensure there are no distractions and that the room temperature is comfortable for you. You can practice relaxation as often as you need, but it is important that you do not listen to the recording whilst driving a vehicle or operating any type of machinery as it may make you drowsy.


Using the Chrome or Firefox browsers, you can download and play this recording at your leisure. To do this, please take the following steps:

  • Click the following link – Relaxation recording
  • Once the link has opened, right click on the “Play” button, and a “Save as…” file option will appear.
  • Save the file with a file name of your choice to complete the download.
  • Please note that slightly different options may apply for Safari or Internet Explorer/Edge.
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