Counselling and Wellbeing Services is part of Student Services and an established, professional facility that offers a wide range of services to Edge Hill students and staff. Our experienced, qualified counsellors can help you to explore what is happening in your life, what you want to do differently and what your next steps might be. We can offer help in finding solutions to problems, ways of coping, or just a safe place to talk. Counselling is available at the Ormskirk Campus and is offered free of charge whether you are a full-time or part-time student. We also provide a range of other services, including:
- Relaxation sessions – how to deal with stress, how to feel calmer and sleep better;
- Workshops – covering topics such as confidence, assertiveness, stress management and procrastination;
- Group work – sessions for particular groups of students, for example, overseas students or those with family responsibilities;
- Support groups – particularly useful for if you’ve suffered a recent bereavement or loss;
- Access to dedicated electronic resources where you can find information from different organisations on a range of issues and topics.
If you prefer, the subjects covered in our workshops can also be discussed through one-to-one sessions. Edge Hill University has organisational membership of the British Association for Counselling and Psychotherapy (BACP) and the Association of University and College Counselling (AUCC). The Counselling team at the university combines a wealth of experience in the public and private sector with particular expertise in the fields of counselling, teaching and supervision. In everything we do, we aim to offer a service which is inclusive, responsive, flexible and professional.
Why should I speak to a Counsellor?
Counselling can help you with many issues relating to life and study. Speaking to a counsellor can help you find solutions to problems, make positive decisions, look for ways of coping or simply just provide a safe and confidential place to talk.
Students have a lot of different reasons for talking to a counsellor. Some examples include:
- Improving assertiveness;
- Coping with course pressures;
- Managing stress;
- Dealing with family / relationship issues;
- Building confidence;
- Managing anxiety / depression.
How might counselling help me?
Counsellors don’t make decisions for you or expect you to talk about anything except what you choose to talk about. However, counselling may help you to:
- Think about your life within the university – eg living with people you may not like, coping with feeling lonely or homesick;
- Think about your programme of study – eg balancing the demands of your studies with family commitments;
- Think about your life in general – eg working through those times when you feel stressed or anxious, focusing on the positives.
The situations above are only examples. Whatever the issue is, whether it is related to your course / life at university or not, our counselling service is available to you.
If you are unsure if counselling is right for you, you can always just come along to talk informally, without committing yourself to future sessions. Alternatively, you can attend one of our regular drop-in sessions held at the Health and Wellbeing Centre, Milton House. These twenty minute sessions are held Monday to Friday, between 14:00 to 15:00, during term-time.
What will the counsellors do?
Our counsellors will
- Listen without judging you;
- Explore issues and areas of your life that are important to you;
- Help with the process of working out what you want to happen.
Sometimes you may want us to help you in planning changes, other times it is more about managing feelings and getting support.
Counsellors can help you to explore what is going on for you, look towards what you want to do differently and work with you to build up your confidence so that you can create your own solutions.
Information for parents of students
Seeing your son or daughter go off to university can be an important step for you as well as them. This leaflet is primarily aimed at parents whose son or daughter is leaving home for the first time and is produced by the Counselling and Wellbeing Services team, which is part of Edge Hill University’s Student Services department.
Although this leaflet is addressed to parents, it is intended to encompass guardians, relatives, friends and anyone who may find the material of use.
If you would like an appointment with a counsellor, please call into the Health and Wellbeing Centre in Milton House, call 01695 650988 or send an email to firstname.lastname@example.org. We will then arrange for you to complete the registration form for the service.
If you feel that the issue is not urgent, you would normally be offered an appointment within 1-2 weeks. However, if it is an emergency we will offer you an appointment within the same or next working day. Appointments are at Milton House, which is situated on Ruff Lane to the rear of the Ormskirk Campus. A campus map can be found here, and Milton House is building number 17 in square C1.
We ask you to keep the appointments you have booked or let your counsellor know if, for any reason, you will not be able to keep them. Appointments can always be rescheduled if necessary.
- Monday, Tuesday, Wednesday and Friday 9am-5pm
- Thursday 9am-7pm
Early morning / evening appointments are available on request.
Help in a Crisis
If you are in a crisis situation where action needs to be taken urgently, for example if you’re in serious distress or in danger of harming yourself or others, then support should be sought through:
- Your General Practitioner (Doctor)
- Accident or Emergency Department at your local hospital
- The Samaritans on 116 123 (24 hours a day, 365 days a year, and free of charge from UK landlines, mobiles and public telephone boxes)
Students can access the daily Drop-in Service, Monday – Friday between 2-3pm throughout term time.
These are 20 minute slots where students can speak to a trained counsellor, access sources of information or be signposted to an alternative source of help.
Call In – The Health and Wellbeing Centre, Milton House, 41 Ruff Lane, Ormskirk.
Telephone 01695 650988 or email email@example.com.
Edge Hill Counselling and Wellbeing Services is an organisational member of the British Association for Counselling and Psychotherapy and adheres to their Ethical Framework for Good Practice. All our counsellors are aware of their responsibility for confidentiality.
In the usual course of events, if you have referred yourself for counselling then no one outside the counselling team would know you have attended or what was discussed, and nothing will be entered on your academic or medical records.
If you feel that someone may need to know information about your counselling sessions then we ask you to make this clear to your counsellor at the beginning of the sessions. For example, if you have been referred to us by another party it may be in your interest for there to be some liaison.
Where written confirmation may be required to be passed on to a third party, this is restricted to a minimum. We are not able to provide in-depth reports on the sessions or give opinions or diagnosis.
In certain circumstances, counsellors may have to make exceptions to the general rules of confidentiality:
- If we think there is a serious risk of harm to yourself or others.
- Where we cannot contact you but suspect you are in danger. For example, if you had not been seen for several days and colleagues and friends felt concerned, we may disclose information without your agreement.
- Where there is a legal requirement to disclose information. This could be because it has been ordered by a court, or because the law requires, for example under the Terrorism Act 2000 or the Drug Trafficking Offences Act 1986, for information to be passed on without consent.
In the first and second of these cases, we would attempt to talk this through with you beforehand if possible.
Notes and Record Keeping
Our policy is to keep minimum notes and records. The information we do store includes:
- Personal information, such as your name, date of birth, address etc;
- Background information that might be relevant to the counselling process;
- Your signed contract with us;
- Confidential case notes (describing the main focus of the session with any important information);
- Information for service evaluation and statistical purposes.
You can request in writing to see the information held on you. View Confidentiality and Record Keeping policy
If you have any concerns about our policy on confidentiality and note-keeping, you’re welcome to discuss it fully with your counsellor.
- Service Information Leaflets
- Well-being Podcasts and Videos
- Self-help Literature
- Interactive Self-help Programs >
- Being happier is something we can all choose to do
- Free courses and community
- Available to download on iOS (Apple devices) and android
- Web: www.happier.com
- Getting unstuck is half the fun in life
- Fresh solutions to and perspectives on difficult situations, and coaching
- Free weekly advice
- Available to use on Android, iPhone and Web and iPad
- Web: www.unstuck.com
- Relaxation >>
Start 2 – Art & Creative Activities to Boost Well-Being
- Advice on sensible drinking and alcohol abuse
- Tel: 0800 917 8282
- Web: www.nhs.uk/Livewell/alcohol/Pages/Alcoholhome.aspx
- Information about drugs
- Tel: 0800 776600
- Web: www.talktofrank.com
National Domestic Violence Helpline
- Tel: 0808 2000 247
- Web: www.nationaldomesticviolencehelpline.org.uk
- Confidential information, help and advice
- Tel: 0845 46 47 or 111
- Web: www.nhsdirect.nhs.uk
- Confidential support to any person in distress
- Tel: 116 123
- Web: www.samaritans.org
Cruse Bereavement Loss & Bereavement Counselling
- Tel: 0844 477 9400
- Web: www.crusebereavementcare.org.uk
- Tel: 0844 561 6855
- Web: www.uk-sobs.org.uk
West Lancs Bereavement Counselling Service
- Tel: 01695 570729
- Web: www.thebcsonline.co.uk
Winstons Wish Family Line
- For grieving children and their families
- Tel: 0845 20 30 405
- Web: www.winstonswish.org.uk
Support and Information
- Tel: 08457 697555
- Helpline 08444 775774
- Mon-Fri 9:30am-5:30pm
Disability Dial UK
- Disability information and advice line
- Tel: 01302 310123
- Web: http://www.scope.org.uk/dial
Eating Disorders Service
- Tel: 0303 333 1111
- Web: www.helpdirect.org.uk
- Gambling issues
- Tel: 0808 8020 133
- Web: www.gamcare.org.uk
- Tel: 08000 684141
- Web: www.papyrus-uk.org
- Tel: 0300 123 3393
- Web: www.mind.org.uk
Money & Debt
- Advice and Counselling for people with debt problems
- Tel: 0800 808 4000
- Web: http://www.nationaldebtline.co.uk/
- Relationship information and support (also offers email and telephone counselling)
- Tel: 0300 100 1234
- Web: www.relate.org.uk
- Mental health issues
- Tel: 0845 767 8000
- Web: www.sane.org.uk
Self Injury Support
- Tel: 0800 622 6000
- Web: www.selfinjurysupport.org.uk
Sexual Health/Sexuality-Lesbian & Gay switchboard
- Tel: 0300 330 0630
- Web: www.llgs.org.uk
Students Against Depression
Commission for Racial Equality
- Help and advice on discriminations of any nature
- Tel: 0845 6046610
- Web: www.equalityhumanrights.com
- Offers support following violence and crime
- Tel: 0845 3030900
- Web: www.victimsupport.org.uk
Please note, the above information was correct at the time of collation and will be updated regularly but all contact details are subject to change.
We can all feel stressed and anxious from time to time. Each one of us experiences stress and this is often helpful as it focuses us and motivates us to meet our goals. Stress can give us the extra push to get things done. However, problems arise when we are over-stressed.
It is important to balance stress levels with adequate relaxation. Practicing relaxation can help achieve this and reduce anxiety. You can learn some simple relaxation techniques by using the downloadable recording below.
Practice relaxing in a place where you have privacy and where you will not be interrupted for thirty minutes or so. Make yourself comfortable, either sitting in a comfortable chair or perhaps lying flat on a bed. Ensure there are no distractions and that the room temperature is comfortable for you. You can practice relaxation as often as you need, but it is important that you do not listen to the recording whilst driving a vehicle or operating any type of machinery as it may make you drowsy.
Using the Chrome or Firefox browsers, you can download and play this recording at your leisure. To do this, please take the following steps:
- Click the following link – Relaxation recording
- Once the link has opened, right click on the “Play” button, and a “Save as…” file option will appear.
- Save the file with a file name of your choice to complete the download.
- Please note that slightly different options may apply for Safari or Internet Explorer/Edge.
Counselling & Wellbeing Services run Mindfulness programmes for both staff and students. If you would like to book onto the next available programme please call into the Counselling Service at the Health and Wellbeing Centre, Milton House; ring us on 01695 650988 or email firstname.lastname@example.org.