You said, we listened

Students highlighted that Wi-Fi is patchy in some areas of campus (NSS comments, 2024).

The IT department has completed a campus wide audit and upgraded where possible. If you require any Wi-Fi support, email [email protected].

Some students asked for more fruit and veg to be available on campus, as well as more veggie meal options (Facilities Management feedback, 2024).

Pasta and live cook are now back in the Hub, with a variety of vegetarian options and, once it re-opens, the Red Bar will have a salad bar. Free fruit is also available to all customers from all retail outlets on campus.

Students fed back that they would like to have bike sheds on campus (Welcome Back, 2024).

Bike lockers are located by the Sports Centre, GeoSciences and the Student Administration Centre. You can also use the Sheffield stands and wall-mounted racks across our Ormskirk campus, free of charge.

You told the Catalyst Support Team that email was one of your preferred methods to hear about news, events and support available (Library and Learning Services Welcome Competition, 2024).

Students now receive a monthly targeted email keeping them up to date. ‘In addition, a monthly Catalyst Catch Up email now provides an overview of the support available.

A number of students fed back that they were receiving too many Blackboard email notifications (Student Communications Project, 2023).

The notification settings in Blackboard were changed reducing the number of emails sent to students.

Students in the Computer Science department said they wanted to be exposed to more industry experts (NSS and SVS comments, 2024).

The department organised over 30 guest lectures to supplement programmes and modules.

Computer Science students highlighted a lack of storage options for personal equipment for laptops and other devices (SSCF, 2024).

Lockers have been installed for daily use by students in the department.

31% of students in the Faculty of Education said they didn’t know where to access mental health and wellbeing support at the University (Big Question, 2023/24).

Mental Health Resource cards were shared with all students, signposting them to mental health resources available throughout term, and where to go in times of crisis.

42% of those eligible for the Care Leaver Bursary said they would prefer to be paid earlier and in three instalments through each academic year (Care Leaver Bursary Evaluation, 2023/24).

Starting September 2025, Care Leavers will be able to apply for the bursary when they first meet with the Student Support Team, and will have the option to access payments at several points throughout the year.

Students fed back it was difficult to get an appointment with the Money Advice Team and that for students with additional needs / disabilities, 30 minutes wasn’t long enough (Student Support Fund Evaluation, 2022/23).

Additional appointments are now available, with the option of extending to 1 hour. Students are encouraged to let the team know of any adjustments they may need in advance of their appointment.

Some students made the University aware that they couldn’t attend counselling sessions due to being out on placement between 9am and 5pm (SU survey, 2022).

Late night and early morning counselling appointments are now available for all students on placement upon request. Get in touch at [email protected].