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Students walking through our snowy campus. They are wearing wooly hats and winter coats. There are Canada geese across the other side of the lake in the distance.
Winter on campus 2023

We hope that you’ve had a great first term with us and that we’ve been there for you if you needed any information, advice, or support. As we take a break for the festive season, we’ve put together some useful information about how student services, support and facilities will operate.

We wish you a wonderful winter break. And we look forward to seeing you in the New Year.

Staying in halls over Christmas?

All residential students need to let us know if they will be away or living on campus during the Winter Shutdown between Friday 22 December 2023 and Monday 1 January 2024. You should have received an email inviting you to do this, but if you have not completed this yet, please could you do so via the accommodation portal.

If you have any questions or concerns, please email the Accommodation Team.

What’s on

Staying on campus over the winter break? The Student Life Team have a range of activities to get involved with. Head to the Student Life Portal to see what’s on each week.


The last housekeeping visit will be on Thursday 21 December 2023, when housekeepers will provide each cluster with a supply of bin bags. You will need to put bags of rubbish in the outdoor bin area located by your halls. If you are unsure of where your bin area is, you should ask your housekeeper in advance. If you are leaving halls for the break, please clear out the fridge and switch off all lights to conserve electricity and prevent any food from spoiling. Housekeeping will resume on Tuesday 2 January 2024.

Your health and wellbeing

You can get in touch with the Wellbeing team by emailing [email protected] or calling 01695 650988.

Please be aware that the Wellbeing team are out of the office and will not be offering appointments between Saturday 24 December and Tuesday 2 January 2024. Visit the Wellbeing webpages for more information, access to self-help resources, details about local healthcare services and to self-book appointments for the New Year.

Please check your local GP’s website for their opening times over the Christmas break. Remember you can call 111 or visit to get medical help 24/7, including emergency prescriptions.

In an on-campus emergency, please call 07785 928 911 or 4227 from internal phones in halls.

Out of hours, the Samaritans provide confidential support 24 hours a day to any person in distress. They can be reached on 116 123.

If you need urgent support, Lancashire and South Cumbria NHS Foundation Trust’s Initial Response Service (IRS) is available 0800 013 0708. The service is available 24/7 and is operated by trained mental health professionals who will offer help, advice, mental health assessments, referrals and access to the Trust’s wider mental health services, including home treatment.

Shout’s 24/7 crisis service is also available by texting SHOUT to 85258.

Remember, Togetherall is available 24/7, providing a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing. Student Space is here to make it easier for you to find the support that you need.

Student Space offer one-to-one support for any issues affecting you as a student, whether that’s housing, relationships or mental health.  Text “STUDENT” to 85258 (free, open 24/7), call 0808 189 5260 (free, open 15:00-00:00 every day), use their free webchat (open 16:00-23:00 every day) or email [email protected]. Student Space also have a range of resources regarding how to look after your mental health during the Winter Break.

Student Support team

We know some of you may be feeling that you:

  • might not come back after Christmas
  • are struggling with university pressure
  • don’t know if you can cope

If you are feeling this way or are worried about any other aspect of your University experience, you can email the Student Support Team on [email protected]

Appointments are available to book online up to and including Thursday 21 December, and will resume from Tuesday 2 January after the winter break. Student Support Team will be out of the office between Friday 22 December and Monday 1 January. Any emails will be picked up when the team returns to the office on 2 January.

Campus support

Over the winter break, Campus Support will be the one-stop shop for all frontline services and the first point of call for any issues. The team are all first aiders trained in mental health first aid and will be available 24/7 every day. Call 01695 584455 or 07785 928 911 if you need any help or support. If you need a replacement/have ordered a new UniCard, visit the Security and Customer Information Centre to pick it up. You will need to show proof of purchase via the online store.

Money advice

If you are experiencing financial hardship, our Money Advice Team are here to help. You can email them at [email protected]. Appointments are available to book online via the Money Advice webpage up to and including Thursday 21 December and will resume from Tuesday 2 January after the winter break. The Money Advice team will be out of the office between Friday 22 December and Monday 1 January. Any emails will be picked up when the team returns to the office on 2 January.

FM Helpdesk

Please see below for opening hours. The helpdesk will be closed between Friday 22 December 2023 and Monday 1 January 2024. During this time, the FM Helpdesk number (01695 584455) will be answered by the Campus Support team who will assess any jobs, fix what they can, or contact the relevant maintenance team member as needed.

Post and parcels

You can collect post and parcels during the winter break. Please see the Post Room dropdown menu for opening hours.

Edge Link bus

The last day of service for the Edge Link bus will be Saturday 16 December. The service will resume as normal from Tuesday 2 January 2023. Visit our travel pages to view the full timetable.

Campus opening times

Catalyst Helpdesk
FM Helpdesk
The Post Room

Edge Hill Food

Coffee Truck
Coffee bar (The Hub)
EH Market
Garden 41

December 2, 2022


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Email: [email protected]