- About Us
- Staff
- Customer Service Excellence
- University Library Annual Report
- Service Standards
- Measuring Our Performance
- Contact Us
- Health & Safety
About Us
Our aim is to help all learners make best use of our services to support their work or studies, whether on campus or at a distance. We are also committed to the further development of an inclusive learning environment.
Learning Services incorporates;
- Library Services – Ormskirk, Aintree and Manchester
- Media and ICT support
- Support for SpLD
- Academic skills
- Learning Technology Development (incorporating Blackboard)
These services are provided in the University Library and Learning Innovation Centre (LINC) on the Ormskirk campus, at Aintree Library at the University Hospital Aintree and Manchester Library.
This site will provide you with an introduction to the wealth of resources (both real and virtual) available plus the staff expertise to help maximise these resources. Whatever your learning preference and need, our staff can provide direction, support, and guidance. We aim to be responsive to both learners’ needs and to the University’s strategic focus and direction.
Learning Services holds the Customer Service Excellence award.
Staff
Alison Mackenzie
Dean of Learning Services
01695 584284
alison.mackenzie@edgehill.ac.uk
Maria Mirza
Assistant Head of Learning Services
01695 584334
maria.mirza@edgehill.ac.uk
Donald Moffatt
Media Technology Development Manager
01695 657220
donald.moffatt@edgehill.ac.uk
Rachel Bury
Academic Liaison Manager (Quality, Marketing and Communication)
01695 650757
buryr@edgehill.ac.uk
Helen Jamieson
Customer Services Manager
01695 584566
jamiesoh@edgehill.ac.uk
Lindsey Martin
Assistant Head (Learning, ICT & Media Technologies)
01695 584518
lindsey.martin@edgehill.ac.uk
Colette Capewell
Information Resources Manager
01695 584297
colette.capewell@edgehill.ac.uk
Ruth Wilson
Woodlands Library Manager/Academic Liaison Manager (Education)
01257 517137
wilsonr@edgehill.ac.uk
Mike Stores
Academic Liaison Manager (Arts & Sciences)
01695 584829
michael.stores@edgehill.ac.uk
Megan Juss
Learning Technology Development Manager
01695 650758
jussm@edgehill.ac.uk
Lorna Clarke
Aintree Library and Information Resource Manager/
Academic Liaison Manager (Health & Social Care)
0151 529 5857
lorna.clarke@edgehill.ac.uk
Customer Service Excellence
Customer Service Excellence (CSE) is an award given by the government for excellence in customer service. Learning Services have held the award (previously known as Charter Mark) for over 12 years!
At our re-accreditation in January 2016 the assessor gave this feedback:
“There is a determination shown by staff to provide a quality service and go above and beyond expectations of customers. A positive caring attitude in their approach and an obvious interest in meeting their customers’ needs was evident during the assessment. It was clear that all staff are committed and motivated to promote the best service possible through a customer focused approach.”
As part of our commitment to providing an excellent customer experience we have a selection of service standards and key performance indicators.
We actively encourage you, our customers, to give us feedback on how you feel the service can be improved – we listen and take action if we possibly can. To give us some feedback simply fill in a comments form at any of our libraries or online. You can also contact us by email, phone, 24/7 live chat, text, or on Twitter or Facebook.
To find out more about the award please contact the Customer Services Manager:
Helen Jamieson
Customer Services Manager
01695 584566
helen.jamieson@edgehill.ac.uk
University Library Annual Report
We have recently published our annual report for 2015/2016. The report covers a review of the services and support we provide including key statistics.
Library Annual report 2015/2016
Service Standards
Our service standards set out the level of service customers can expect in key areas of Learning Services activities. These standards have been produced in consultation with our customers and monitor quality, timeliness and access to facilities and services.
Our performance for September 2017 Performance Against Service Standards.
Learning Services Service Standards 2017-18
How did we perform in the last academic year (2016-2017)? Find out here
Please do let us know what you think of our service standards, we want them to reflect what is is important to you, our customers. If you would like to provide any feedback on the standards, or would like more information about how we maintain and monitor the standards, please email Helen Jamieson helen.jamieson@edgehill.ac.uk.
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Measuring Our Performance
We are committed to providing high quality services, resources and facilities to all our customers. One of the ways we achieve this aim, is to use key performance indicators (KPIs).
Our KPIs for 16/17 are based around our values of customer service excellence, operational excellence and staff engagement.
Our performance against our KPIs is assessed every term and published annually. Find out about our performance in 15/16.
Contact Us
Telephone
Contact our help desk on 01695 650800 from 8.00am to 9.00pm Monday to Friday and 11.00am to 6.00pm at weekends, please check our opening hours pages outside of University term time.
Email/Text/24/7 Live chat
Visit ehu.ac.uk/askus
Postal Address
University Library, Edge Hill University, St Helens Road, Ormskirk, Lancashire. L39 4QP
Feedback
If you have any comments or suggestions about our service we welcome your feedback.
Please complete our online form.