Appointments During the Coronavirus Outbreak

To support you during the Covid-19 pandemic, the Inclusion team will be offering a mix of in-person and virtual appointments. To book an appointment, please email

Click for the latest coronavirus update from the University, where you will also find a list of frequently asked questions.

As a team we will:NMH

  • support students to achieve their potential
  • work in partnership with students
  • listen and seek feedback to help improve our services and support

If you have any feedback about the Inclusion Team, please take the time to complete our online feedback form.

What We Do

The Inclusion Team provide information, guidance and support to applicants and students who have disclosed any of the following disabilities: Autism Spectrum Conditions (ASC), Mental Health, Sensory Impairment, Mobility difficulties or a medical condition e.g. Epilepsy, Diabetes, Heart Condition, Severe Asthma and we work closely with academic and support staff across the University.

Learning Services provides support to students with a specific learning difficulty – SpLD, such as Dyslexia.

We encourage disabled applicants to make contact with us early in the application process to enable us to plan for support you may need right from start of your university course. We provide a friendly and professional service and applicants and students can discuss individual requirements in complete confidence. .Our highly experienced team are here to advise you about:

  • Impact of disability/health condition and potential impact on study
  • Support available including 1-1 sessions, group support and study skills sessions
  • The benefits of a Student Support Plan
  • Disabled Students Allowance (DSA) and eligibility
  • Reasonable adjustments to support your study
  • Exam modifications and alternative assessments
  • Rights and Responsibilities
  • Support whilst on placement (e.g. access and transport)
  • Disclosure and Confidentiality
  • Adapted rooms on campus,
  • Rights and Responsibilities
  • PEEPs

Some students decide to wait until they have started their studies before coming to see us, but contacting us before you start is the best way to make sure that support you may need is in place.

If you are unsure about whether this information applies to you or if you would benefit from the support we offer, please make contact as soon as possible or come and see us at an Open Day.

Disclosure & Confidentiality

Why should I disclose a disability?

Edge Hill University aims to offer a welcoming and inclusive environment to all, but you may have mixed feelings telling us about your disability or long-term health condition. Please be assured that the information you disclose helps the University to be proactive and anticipatory in order to make the reasonable adjustments you require.

Telling us early on will put you in control and help everyone to work together to ensure reasonable adjustments are in place for when you start. This will give you the best possible introduction to university life.

All sensitive information shared between a student and the University is protected in line with the Data Protection Act. Confidentiality is central to our work and the university will not share any information unless we have your written permission. However, in exceptional circumstances, we may be required to pass on information if there is/are:

  • An immediate and serious threat to personal safety or the safety of others
  • A legal requirement to disclose that information
  • Serious concerns about a student’s mental well being
  • Professional fitness to practise issues

The Inclusion Team is committed to delivering a professional and confidential service and we will work with you in relation to all aspects of your learning.

If you are unsure about what we can offer you or whether you would benefit from support, please contact us to discuss your needs in confidence.

Your Move

Your Move to University

Every year applicants and students with a disability or health-related needs are not aware of the support available in HE so we strongly recommend you make contact with us when you first apply and visit us to discuss your individual requirements.

You can talk to us in confidence and we will work with you to identify any academic, personal or other support you may need whilst at university.

Disabled applicants who require learner support can currently apply for Disabled Students’ Allowance (DSA). The Inclusion Team can help you apply before you come to university and we advise that you come and speak to us in person to discuss your individual requirements. This will help to ensure that reasonable adjustments are in place when you start university.


Disabled Students’ Allowance

This helpful video offers advice for navigating the DSA application process during COVID-19.

Disabled Students’ Allowance (DSA) is a non-means tested allowance which currently funds academic and practical support to enable you to study at university. You will need recent evidence from a GP or health professional explaining how your disability or condition has a significant impact on your studying.

The medical evidence should state:

  • The diagnosis of the disability / mental health difficulty / or medical condition (if the student has more than one disability/condition, please include this information).
  • The duration of the symptoms
  • The impact of the condition (and where appropriate, medication) on your learning and day to day activities.
  • The likely impact of the condition on studying e.g. poor attendance, motivation, fatigue, social anxiety etc.

You can apply for DSA if you have autism or Asperger’s, a long term health or mental health condition, a physical or sensory impairment, mobility difficulties or use a wheelchair which has a significant impact on your ability to study on a day to day basis.

DSA is also available to students with a specific learning difficulty – SpLD, such as Dyslexia.

Applying for DSA

Applying for DSA before starting university will help ensure that support is in place at the start of your course.

Some useful information about the experience of applying for DSA and a student’s view point can be found here, but don’t forget that the Inclusion team can support you with any stage of the process too, just get in touch.

Your eligibility for DSA is decided by your funding body, based on the medical evidence you submit. The Inclusion Team can advise you on what types of medical evidence are suitable to support your application. Alternatively, please visit the website.

If your application for DSA is accepted by your funding body (e.g. Student Finance England) they will write to you asking you to attend a Study Needs Assessment with an approved, independent assessor registered with NNAC (National Network of Assessment Centres). This process is by necessity independent of the University, but we can support you in booking the Study Needs Assessment. Click for a list of needs assessment centres in your area.

The Study Needs Assessor will work with you to identify your learning needs and make recommendations for support in a Study Needs Assessment Report (SNAR). Once you have agreed the recommendations it will be sent to your funding body and you will receive a letter detailing the support DSA will fund. The Inclusion Team can help you to arrange this support.

The DSA is fully explained on the website.

Learning Facilitators

Due to the ongoing situation with coronavirus (COVID-19) we have taken the decision to replace face-to-face support sessions with remote support for the first semester. You will make arrangements with your Learning Facilitator as to how this will take place.

If your Disabled Students’ Allowances mentoring or study skills support is to be delivered by another organisation, please contact them for more details. If you need support from us, please contact the team via

Can anyone help with applications for Disabled Students’ Allowances (DSA)?
Find out more about DSA.

Disability Evidence Form: To be completed and returned by both the student and a medical professional where the student can’t provide enough evidence of their disability for DSA purposes. This will be included in your DSA application.
Download Disability Evidence form (PDF – 67KB).

For the latest coronavirus update from the University and a list of frequently asked questions, please visit the coronavirus FAQs webpage.

LFs are employed by Edge Hill, are based in Student Services and provide academic support. Your LF will work in partnership with you to enable you to manage your own learning and progress through negotiation and commitment, if you have DSA funded support.

This support is based on your individual learning needs and recommended in your Study Needs Assessment Report (SNAR). Together, you and your LF will identify strategies to facilitate your learning and to enable you to be as independent as possible.

LFs will support you through key transition points and signpost you to other services e.g. Money Advice, Accommodation and Careers to enable you to get the most from your time at university and when you leave. The University will also make reasonable adjustments based on your individual requirements.

Academic support is awarded by your funding body and occasionally support may be delivered by another provider.

Reasonable Adjustments

If you have a disability or health condition, the university has a duty to make ‘reasonable adjustments’ to its buildings and services. Many disabled students require simple adjustments e.g. extra time for course work or exams; minor room adaptations. However, if you have complex requirements you may need one or more of the following:

  • exam modifications or an alternative assessment
  • 1:1 academic and other forms of support
  • accessible rooms, facilities and equipment/software
  • support on work experience

The DSA may fund academic support because of the impact of your disability or health condition. However, daily living needs such as personal care support or a carer’s room are funded via local Social Services and you should make contact with them at the earliest opportunity during the application process.

Exam & Assessments

Exam Modifications & Alternative Assessments

Some students may require exams to be modified to allow them to demonstrate what they have learned. If you want to discuss what modifications might be appropriate for you, come to see the Inclusion Team. You can apply for exam modifications at any time during your studies and the requests are considered three times per year. For information about the deadlines to submit a request, please get in touch with us.

If you want the modifications in place right from the start of your academic year, you need to come to see us before the end of October of the first Semester. We can discuss your needs and complete the documentation. You will need some evidence e.g. a letter from a medical professional confirming your diagnosis. If your needs change, it is your responsibility to inform us and a new form can be completed to reflect the changes. Some examples of exam modifications are:

  • Extra time
  • Use of a computer
  • A smaller room sharing with 2-14 other students
  • Printed material on coloured paper
  • Recorded exam questions

If there is evidence that examinations will further disadvantage you, your department may consider an alternative form of assessment that meets module learning outcomes and the standards of relevant professional bodies e.g. Nursing and Midwifery Council (NMC). Please discuss this with your tutor. The Inclusion Team will work alongside you and our academic colleagues to investigate the possibility of an alternative assessment.

The University has a duty to be proactive and anticipatory. If you have a disability or health condition and are applying for a professional course, such as a teacher training or a nursing programme, it would be useful to discuss your needs at an early stage with academic staff and we encourage you to contact the Inclusion Team.

Adapted Accommodation

Adapted Accommodation on Campus

In recent years the university has invested heavily in its campus provision for disabled students, but sometimes demand exceeds the number of rooms available. The University cannot always guarantee an adapted room, even if you have been offered a place here. Adapted rooms are provided in halls of residence which offer catered and self-catered contracts at varying costs. While we offer rooms based on availability and can’t always guarantee that the room you are offered will be your first choice or at your preferred location, we are committed to working with to ensure that as far as possible your accommodation is the most appropriate to meet your requirements.

If you need an adapted room you should:

  • Apply for on-campus accommodation as soon as possible and ensure Edge Hill is your first choice.
  • Contact the Inclusion and Accommodation teams early in the application process and arrange a visit.
  • Think about whether you need a regular en suite room with minor adaptations e.g. grab rail, shower seat etc. or a fully adapted room.
  • Consider what adaptations you need in the kitchen, bathroom or sleeping area.
  • Think about what other adaptations you need e.g. automatic door access; heights of shelving; extra space for specialist equipment and software.
  • Tell us if you require personal care or a carer’s room.
  • Tell us if you experience medical emergencies e.g. seizures which may require First Aid so we can ensure you have a way to call for help.

Personal Care or a Carer’s Room

DSA does not cover your personal care needs so if you need personal care and/or a carer’s room, please contact your local Social Services team as soon as possible and keep us informed. Information and advice is available on the Disability Rights UK website.

Managing Complex Medical or Health Conditions On Campus

Edge Hill University understands that amongst our student community there will be those who are managing complex medical and/or health conditions. We recognise that you are the expert on your own medical conditions and the expectation is that you should be able to manage these independently with appropriate support from health professionals if you are living on campus.

Edge Hill University has arrangements in place to manage incidents relating to injury or ill health through the provision of first aiders and first aid equipment which should be utilised when required. If you live in halls of residence and/or if an incident occurs out of hours, first aid will be administered by Campus Support Officers. If an emergency arises elsewhere on campus, fully trained and designated first aiders will be the initial responders to an incident. These first responders could be any member of staff. They will assess if an ambulance needs to be called based on their judgement of the situation.

If you live on campus and need additional support because of a medical condition such as diabetes or epilepsy, you will be provided with an alerter device for use at times when you are in your halls of residence and may be alone. The device can be activated and will summon Campus Support Officers to the halls of residence to offer help in the event of a medical emergency.

If you have medical alert jewellery we strongly recommend that this is worn all the time.

Rights & Responsibilities

In our experience, good communication is vital between students, academic and support staff. We aim to work with you in a solution focused way and be clear about expectations on both sides.

The Inclusion Team aims to work with you to:

  • Ensure your learning requirements are appropriately assessed and met.
  • Enable and empower you to study and live as independently as possible.
  • Communicate effectively with all relevant parties, internally and externally.
  • Monitor, review and evaluate your progress and adapt your support accordingly.
  • Ensure that ‘reasonable adjustments’ are put in place to enable you to be an effective and autonomous learner.

Your responsibilities as a student are to:

  • Make contact with the Inclusion Team as soon as possible to ensure your learning requirements are considered and ‘reasonable adjustments’ can be made.
  • It’s important to ensure that you can self-manage and administer any medication you take or have appropriate support to do so from medical professionals. If you are injecting medication, you should make arrangements to dispose of used sharps and needles safely. Ask your GP/Consultant/Nurse for more information about this.
  • Engage and participate in all aspects of your learning and support and to be aware of the recommendations in your Study Needs Assessment or Student Support Plan.
  • Talk to your personal tutor/academic staff about your learning requirements.
  • Attend your classes and support sessions unless there is a valid reason e.g. illness.
  • Complete relevant documentation e.g. signing for LF sessions.
  • Contact your funding body as appropriate.
  • Take responsibility for your learning and keep us informed of any health or other changes.
  • Work in partnership with academic and support staff.

Edge Hill University understands that amongst our student community there will be those who are managing complex medical and/or health conditions. We recognise that you are the expert on your own medical conditions and the expectation is that you should be able to manage these independently with appropriate support from health professionals if you are living on campus.

Appointments During the Coronavirus Outbreak

To support you during the Covid-19 pandemic, the Inclusion team will be offering a mix of in-person and virtual appointments. To book an appointment, please email

Click for the latest coronavirus update from the University, where you will also find a list of frequently asked questions.

If you have any feedback about the Inclusion Team, please take the time to complete our online feedback form.

Information For External NMH Providers

Edge Hill University Provisions

Access for Support Workers: Parking on Campus

The University has on-site parking. To effectively manage the allocation of parking spaces, and to ensure the free-flow of traffic around campus, the University has implemented a Car Parking Policy which requires all campus users to apply for a parking permit if they wish to park on campus. Permits are issued to students and staff in accordance with the car parking policy. Additional information can also be found in the Car Parking Statement and the Car Parking Policy.

NMH support and 1:1 Bookable Confidential Spaces

External providers need to liaise with their student prior to a session to arrange a suitable time, day and place to meet. Students will be able to provide timetable information to their support worker if necessary. Students are able to book confidential 1:1 rooms on campus.

Feedback from Provider

A link to a survey via email will be sent three times a year to external NMH providers.

Please click to access the University’s Student Complaints Procedure.

Please click to access the University’s Lone Working Policy.

Please click to access the University’s Data Protection Policy.

Fire Safety and Health and Safety

Familiarise yourself with fire procedures for the building (as displayed on building fire notices). In the event of a fire alarm activation you must leave the building as directed.  In the event of an accident or emergency report immediately to Campus Support Security. Co-operate as necessary with University staff and follow all instructions given. Respect all safety signage and follow relevant procedures and directions given. If in doubt or you have any queries speak with Campus Support Security. Only enter areas that you are required to as part of your support work. Do not enter any workshops, laboratories or other similar hazardous areas unless specifically authorised by University staff and then only when supervision is in place and the appropriate safety clothing/equipment is being worn. Beware of traffic and other moving vehicles and always use the designated walkways, paths and crossing areas.

Emergency numbers

  • Police, Fire, Ambulance: 999
  • Campus Support: 01695 657585
  • Reception: 01695 584211

NMH Registration

External providers must adhere to all QAF quality business processes and have in place the policies/training leading to NMH registration as outlined in Non-Medical Helper Providers Quality Assurance Framework.

NMH Rates

For more information on NMH rates, please see our NMH Rates webpages.

Transitions Day

In August, the Inclusion team holds a free one day transitions and networking event for new students starting at Edge Hill.

The event aims to:

  • Give attendees an opportunity to familiarise themselves with the campus and support services available to them.
  • Give attendees the chance to meet other people who are starting their studies in September.
  • Discuss support for which they may be eligible.
  • Help prepare attendees for the move to university, whether they are planning to live on campus or in private accommodation.
  • Answer any questions or concerns that attendees may have about starting university.
  • Provide some useful tips on how to build resilience, make friends with new people, and develop independent living skills.
  • Provide an opportunity for parents to ask any questions and prepare their sons or daughters for the transition to university,
  • Give attendees the chance to meet staff from the Inclusion team and the Wellbeing team in an informal setting,

The day consists of presentations, activities designed to encourage participants to interact with staff and each other, tours of the campus and their subject departments, and visits to their rooms in halls before the hustle and bustle of moving in day.

The transitions and networking events that we have held in the past have been a huge success and the feedback has been overwhelmingly positive. This has shown how important these events are to our prospective students and we are excited about continuing to run them in the future,


Feedback from our Transitions Day

“The staff were very supportive. I found it very useful to see some of the facilities in a quiet environment.”

“Very informative, well structured day. Impressed with all the help available and we feel more at ease that H will have the support he needs. Thank you.”

“It looks like a very good university.”

“Very good with lots of useful info delivered in a simple and understandable manner.”

“Really informative, friendly and helpful. Answered all our questions and no problem was impossible to solve. Very informative talks and power points and the tour of campus and halls was extremely helpful and reassuring for students. Wonderful to see students chat together in a happy, relaxed atmosphere. Residential for a few days for new students would have been really good. Staff were very approachable and very easy to talk to. Didn’t feel embarrassed to ask any small question. Thank you very much.”

“Very good and helpful.”

“Answered any questions that we had and always there to answer. It was very helpful.”

“As a parent had an excellent/informative day. Put my mind at rest that my daughter is happy with coming to Edge Hill with all the support that she has been given already and is to be given.”

“Brilliant day, helped a lot. All staff are lovely. I am so happy I came today.”

“Today was incredibly helpful! I enjoyed the chance to have a nice walk around the campus and be able to familiarise myself with it. The library (Catalyst) is fantastic. The staff were very helpful with easing any worries I had. I really enjoyed being able to see my room. I really enjoyed myself.”

“I have found today very helpful. Fantastic day, fantastic facilities. Had a great time walking round. It’s a fantastic university. It’s got a lovely village feel to it. I know my daughter is going to be so safe here she is going to love it.”

“Excellent day. A very good opportunity to meet people and see my room. The tour was interesting and informative. It has helped me feel more confident about the first day.”

“We had a very good visit. Everything was explained really well. J is less anxious about his living accommodation.”

You Said, We Did

“While Student Support Plans are useful for students, to have more importance, the document needs to be discussed in more detail with academic staff.”

We intend to run staff awareness sessions this academic year to encourage dialogue with the team if they have any questions about a student’s support plan.

“I feel there should be a permanent location available to facilitate support sessions with Learning Facilitators.”

Bespoke individual and groups rooms are available in Catalyst for staff members to book as well as alternative areas for 1:1 support.

“I did not have enough time to use all of my support hours.”

You can request Skype or telephone support at your Initial Needs Assessment and we can discuss this with you.

What you think of our service

“I wouldn’t have progressed as far into my degree without my Learning Facilitator.”

“Study skills sessions have been advertised in various ways and have also been suggested by my Learning Facilitator. I am able to book onto such sessions, should I wish.”

“My Learning Facilitator has made me feel reassured and supported throughout the year.”

“The study skills sessions were extremely useful. They complemented the work that I do with my Learning Facilitator. I discovered things on programmes that I use every day that I did not know existed.”


Applicant & Clearing Information 20/21

Due to the ongoing situation with coronavirus (COVID-19) we have taken the decision to replace face-to-face appointments and drop-in sessions for the foreseeable future with telephone or virtual appointments. If you need to contact the team, please direct any questions via email or additionally you can request a telephone appointment:

  • We are committed to providing you with the best possible teaching, learning and living experience when you arrive at the University.
  • We are doing all we can to make the campus safe and accessible and it is our intention to deliver face-to-face teaching to all students in small groups from the start of term. In addition to your socially distanced face-to-face teaching, you will also be supported with a wide range of high-quality online learning materials which will be a mixture of scheduled and on-demand content along with access to tutors. If COVID-19 infection rates increase, teaching may need to move fully online.
  • Timetables are being developed in line with government guidance and this will limit the number of students on campus at any one time to enable effective social distancing to be observed.
  • Our libraries and support services will remain open and accessible to you, but support may be delivered via telephone, email and by video calls.

Are there any Open Days?
Yes, find out more about our Open Days here.

Can I visit the campus before the start of term?
Yes, we can facilitate a socially distanced visit to campus if it is a disability-related requirement. Please email

I need adaptations to my living space – what should I do?
You can see more on our adapted accommodation section.
Please contact the team to discuss your individual requirements via

Does the support available at Edge Hill University meet my individual needs?
Find out more about what the Inclusion team do.

I need academic support – how will it be provided?
Our Learning Facilitators can offer academic support.

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