Data Management and User Support

Key points to note:

  • You are responsible for ensuring we hold the most up to date contact information and personal details about you
  • You can update your contact details via the Student Homepage
  • Please contact the Data Management team to update any course or module data

Changing your contact details

You are responsible for making sure we have your most up to date personal details i.e. name, address, telephone number, mobile number and personal email address.

The University contacts you throughout your programme via telephone, email and SMS message and also posts important documents (such as your Certification) to your home address.

There is a charge if duplicate documents are required due to out-of-date contact details.

It’s easy to update your contact details:

  • Go to the Student Homepage
  • Select ‘Student Central’
  • Go to ‘Student Record’
  • Update your address, telephone number, mobile number and/or personal email address

Changing your personal details

When you enroll you must make sure the University has recorded your correct name.  It is your responsibility to do this.  If you spot an error in the recording of your name you must notify the Data Management team immediately.

Edge Hill University has a duty to prevent fraud and therefore reserves the right to set specific requirements and procedures. The University therefore requires you to apply and enroll using the name on your passport, birth certificate or marriage certificate.

Changing your name during your studies

If you change your name during your studies, that is, before you have completed your award and had your final results confirmed, you must send a completed Change of Personal Details Form, along with documentary evidence of the name change, to the Data Management team. You can find examples of accepted documentary evidence here: Change of name accepted evidence

Remember, it your responsibility to notify the University of any change to your legal name as swiftly as possible, and certainly before teaching concludes in the final term of your studies.

We cannot guarantee name changes will be processed in time for Certification if you notify us after your final term is complete.

The University cannot alter and reissue Certification after you have graduated or left the University.

In all cases, please email the Data Management team or call them on 01695 657273/657274 for more information, advice and guidance on the process of changing names.

If you are a transgender student, your first contact point regarding what name appears on your student record is Kordel Dickinson. To begin the process, all you need to do is contact Kordel via email at [email protected] to discuss your options.  Please refer to our Support for Transgender Students  for further advice name change in our FAQs, and things you will need to consider if you decide to make a legal name change.

Communicating with you

During your time at Edge Hill we will communicate with you for a variety of reasons. Please make sure you regularly check all channels for any University notifications.

The Student Homepage is your main source of information for services, University policies and regulations, news and events. You can also access your University email here.

University email address

You are given a University email address at enrolment.

We use this email address to send general messages to all or large groups of students, for example for information on campus closures or changes to car parking arrangements.

Some tutors use University email addresses to communicate with seminar groups or personal tutees. The Students’ Union may also communicate with you using this address.

Please check your University email on a daily basis.

Learning Edge

Learning Edge gives you access to the suite of University teaching and learning systems, including Blackboard, Turnitin and Qwickly.

Many tutors expect you to engage in some form of on-line learning, to take part in on-line discussion groups or to submit or access assessments via these portals.

Learning Edge systems include group messaging facilities which allow your tutor may message you with module information.  Please make sure you regularly check the messaging channels on Learning Edge.

Text Messages (SMS)

If you submitted a valid mobile phone number when your enrolled, we may communicate with you via text.  Please make sure keep your contact details updated with any changes to your mobile number.


We will write to you from time to time, usually regarding official or formal matters where we require a response.  These matters include posting transcripts or final Certification, so please make sure your address details are up to date.  You may incur a charge if duplicate Certification is required due to out of date address information in your student record.

To ensure you don’t miss any important University communications, please make sure your contact details are always up to date. It’s easy to check and update them:

  • Go to the Student Homepage
  • Select ‘Student Central’
  • Go to ‘Student Record’
  • Update your address, telephone number, mobile number and/or personal email address

Timetable Changes

Generally, timetable changes which are known in advance are issued by tutors during lectures and seminars, or through Blackboard.

We aim to keep timetable changes to a minimum but sometimes changes are unavoidable due to special events or planned staff absences.

Occasionally, late room changes are notified by a note on the door of the original room.

Remember, up-to-date timetables are available to check on the Student Homepage

Short Notice Class Cancellations

Class cancellations are rare.

If it is necessary to cancel a class at short notice, for example due to staff illness, we will contact you via your University email address or by telephone, using the contact information you gave us at enrolment.

Please make sure you keep your contact details up to date. It’s easy to do:

  • Go to the Student Homepage
  • Select ‘Student Central’
  • Go to ‘Student Record’
  • Update your address, telephone number, mobile number and/or personal email address

Data Collection Notice Information

Edge Hill University needs to collect, maintain and use personal data relating to you to allow us to process your application for study, register you as a student, to administer your course and to provide facilities during your time as a student. This notice explains how the University collects, uses and shares personal data.

Expiry of access to your network account

Shortly after completing your course, access to your network account will expire.

This means that, after a brief grace period, you will no longer be able to access University services such as your email account, personal network storage or library services.

It is important that you prepare for this by redirecting important emails and retrieving any files that you need. Once access has expired, it will not be possible to reinstate it.

If you have outstanding work to complete, access will remain until that work is completed and your studies end.

If you re-enrol onto another programme of study at the University, access to your network account will be reinstated automatically shortly before you enrol.

If you have any questions, please email the Data Management & User Support team in Academic Registry at: [email protected]

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