Edge Hill University has a new look Student Services department.

Fay Sherrington has joined the University as the new Director of Student Services and Iona Horsburgh has taken up the role of Deputy Director of Student Services.

The pair plan to spend their first weeks in post learning how Edge Hill works, the composition of faculties, departments, student population and numbers and how to ensure students are at the heart of everything they do.

While they’re fact-finding, Fay and Iona already outlined some initial priorities.

Fay SherringtonFay said: “We are looking at the major changes the Government are making to DSA (Disabled Students’ Allowance) and how this will have a big effect on students and how we support them.

“We also have 144 new bedrooms being built on campus. The new rooms give even more students the opportunity to live on campus, and this will have a large positive effect on retention levels and student experience.”

Fay joined the University from her post as Student Wellbeing Services Manager at Lancaster University. At Edge Hill, Fay has responsibility for the full remit within Student Services including direct management of counselling and support, health and wellbeing and the Chaplaincy and responsibility for the additional services which are now line managed by Iona.

She has extensive experience of Student Services provision, having previously held several roles at the University of Salford, including Head of Student Support and IAG (Information, Advice and Guidance) Manager. Fay is also an executive officer of AMOSSHE – The Student Services Organisation. One of 12 officers elected by the members she volunteers her time to ensure that AMOSSHE works in the best way to support the members, the sector and the student experience.

Iona HorsburghIona was previously Executive Director of FACT (Foundation for Art and Creative Technology) in Liverpool where she also previously held the role of Operations and Finance Director.

She is a qualified solicitor with experience of charity law and advising not for profit organisations. She has also been a management consultant for a number of years and has significant experience of managing change and complex projects, as well as business process and systems development.

Iona is direct line manager for student financial support, accommodation services, inclusion services, information support and advice (ISA) and the front desk information services department.

Iona added: “The managers in the service are very experienced and work very hard to put students first and there is a real culture of customer service here.

“We will continue our focus on the user’s perspective and with increased capacity and a fresh pair of eyes we can ensure our students have the best experience possible at Edge Hill University.”