Student to student support – meet the Student Advisor Team!

We’d like to give a warm welcome to our new team of Student Advisors: David, Hannah, Rachel, Declan and Sophie.

The Student Advisors are based at the Ask Desk on the first floor of the University Library, and they are here to support you! The team provide flexible support to new and current students around the Library and wider campus (look out for the purple t-shirts!). From brief queries about printing to more in-depth support around finding resources for your assignment, the team are available at the Ask Desk Monday to Friday, 11am – 4pm.

All third year or postgraduate students, David, Hannah, Rachel, Declan and Sophie have brought with them their subject knowledge from their individual disciplines together with a wealth of experience from studying at Edge Hill themselves, using that to help all students in a variety of ways…

Come and speak to them for advice including:

  • Searching the Library Catalogue and Discover More
  • Using eResources for your subject
  • Locating books
  • Navigating Learning Edge and your My Library Tab
  • Accessing UniSkills academic support
  • Turnitin assistance
  • General IT queries
  • Printing, scanning and photocopying queries

So bring your questions to your Student Advisors at the Ask Desk or stop them on their travels around campus, it’s peer-to-peer support – they’re here to support you.


Getting to know your library…

The team will be offering student-led library tours on 3rd and 5th October 6-8pm. (This is by far the best way to get to know the library, hearing from the people that know it best!)

In addition this year, the Student Advisor team will be running drop-in sessions as part of Learning Services’ wide-ranging UniSkills workshop programme.

The drop-ins will cover the basics of finding your way round Learning Edge, accessing library resources and using UniSkills academic support to enhance your study skills!

If you can’t make the times, don’t forget you can find the Student Advisor team at the Ask Desk (1st floor, University Library) from 11am-4pm weekdays.

The Great Textbook Giveaway – 11th October

Following on from our very successful textbook donation scheme (also known as Pass the Book), we now have over 450 books ready to find a new home!

You will find us at the Hub on the 11th October between 11-1pm. Come and get yourself some free books! #everylittlehelps #Passthebook

If you’d like to donate any books prior to the big event, just pass any useful items in to the Welcome desk on the ground floor of the University Library.

Welcome to Learning Services 2017/18

The University Library will be offering 8 days of student led support as we invite new students to join our current ones for…

  • Student Led Library Tours: a short tour around the library building, and facilities, to familiarise yourself with what will soon become your second home on campus!
  • Student Led Learning Edge Support: all tours will include an overview of the essentials you will need to know when accessing resources with a virtual guided tour of Learning Edge!

Tours and Learning Edge support are available on a drop in basis (no booking required) and will run every half hour on the following days…

  • Monday 18th September          10am – 3:30pm
  • Tuesday 19th September          10am – 3:30pm
  • Wednesday 20th September    10am – 3:30pm
  • Thursday 21st September         10am – 3:30pm
  • Friday 22nd September              10am – 3:30pm
  • Monday 25th September           10am – 3:30pm
  • Tuesday 26th September           10am – 3:30pm
  • Wednesday 27th September     10am – 3:30pm

New for 2017/18 we will also be offering two evenings of Twilight Tours – these are, again, available on a drop in basis (no booking required) and will run every half hour on the following evenings…

  • Tuesday 3rd October       6pm – 8pm
  • Thursday 5th October     6pm – 8pm

We look forward to seeing you all in the library, and at your Learning Services Induction session, very soon!

Are you graduating this summer?

If so, Learning Services would like to take this opportunity to wish you all the best in your future accomplishments, be that further study or starting out on your chosen career path.

We would also like to remind you that all library stock needs to be returned to us by 5pm on Thursday 15th June*

*exceptions apply to Faculty of Education students out on placement!

Did you know that you can still access library resources after graduation?

Apply for an Alumni membership of the University Library after graduation to access our learning spaces, selected electronic resources and to borrow library stock from any of our sites.

If you have any books of your own taking up space on your bedroom floor don’t forget we are collecting for another #PassTheBook textbook giveaway in October 2017! Drop in any unwanted books at Ormskirk, Aintree or Manchester and we will ensure they go to a good home come the new term!

If you have any queries please contact us via Ask Us.

Congratulations to you all and enjoy your graduation!

Learning Services

Twitter @EHULearnService
Instagram @EHUlibrary
Facebook EHULearnService

Study and Revision Central: 24th April – 12th May

You’re trying to stay on top of your revision and manage to keep a work-life balance.  We know it’s tough and we just wanted to let you know that we’re here to support you. That’s why Learning Services will be running a  Study and Revision Central promotion for three weeks starting on 24th April.

During this time we will provide free water and healthy snacks to keep you hydrated and boost your brain power while you study. This will be available from the Ask Desk in the University Library between 11-3 all through the working week.

You can also find plenty of tips and guides on Student & Revision Central – a one stop site available from your ‘My Library’ tab in Learning Edge. Check out the video playlist of revision tips on for help with time management, speed reading, note-taking and much more.

It isn’t too late to book on to some of the remaining Uniskills Workshops which include sessions on academic writing and information skills. You can also get plenty of help at the Ask from our academic skills officers and student advisors.

To help you find a quiet place to revise, we have a silent study area with easy access to resources or you could book one of the individual study rooms if you want to guarantee some space to yourself.

If you are studying off campus, you can access our digital library – all things electronic – from anywhere

If you need any help, please just ask us

Good luck

Learning Services

Pass the book donations

Don’t know what to do with your old textbooks? Then why not donate them to our ‘Pass the Book’ scheme!

Rather than dumping your old course books or dragging them home to collect dust, why not do a good deed for others and help new students by bringing your used books to the Welcome Desk in the University Library and we will make sure they go to a good home for the next academic year!


12 years of Customer Service Excellence!

In January 2017 we had our annual Customer Service Excellence visit and we are delighted to share that not only are we still fully compliant in all elements of the CSE framework, the assessor awarded us 7 compliance pluses for our innovative work in the following areas:

  • The ‘On Location’ initiative; taking our services and expertise across campus
  • Learning at Work Week; a chance for our staff to learn, develop and share skills with colleagues from across the Service
  • The development of a pre-entry course; Stepping Up To Edge Hill was the University’s first pre-entry course to support English and Creative Writing students with the transition to University
  • Our UX work around the My Library Tab, Discover More and the Library Catalogue; a number of improvements have been made to our online resources making it easier for customers to find the resources they need
  • Our #WillonCampus campaign and the work of the social media squad; our #WillonCampus campaign won the CILIP Social Media Award in 2016
  • Our use of SnapChat; the first University library in the UK to use SnapChat to engage with customers
  • Our use of Blackboard Collaborate; using an online classroom environment for staff training and development

We have now been award holders since 2005 and have been awarded 19 compliance pluses over those 12 years!

If you would like to know more about Customer Service Excellence please do get in touch.

Helen Jamieson, Customer Services Manager

Learning Services needs your help to test our web services!

We’re looking for students to have a go at using our online systems and give us some honest feedback about what you think (good or bad, we’d like you to put our services to the test!)

We know students love freebies so as a thank you for taking part you’ll receive either a £5 Amazon voucher to spend as you choose OR if you’d prefer, you can take away a £2 on-campus Starbucks voucher plus an 8GB University-branded pen drive!

The testing will only last around the 30-40 minutes – the same time as it takes to finish your drink!

There are numerous dates available, just let us know when you’d like to come! If you can’t make any of the dates below, just let us know and we’ll arrange an alternative time with you.

Get in touch with us to book a time on

All testing will all take place on campus in the Linc Building – room G2 (the ECDL centre).


Want to know more?

User Experience testing (also known as UX) is one of the ways we test the ‘usability’ of our systems and make improvements. It’s called User Experience testing, but it’s not the students who are being tested, it’s the systems… so there’s never a right or wrong answer!

You might find it interesting to know that the changes which we made to the new ‘My Library’ tab were actually brought about by the results of our User Experience testing last year!

If you want to have your say and make our web services easier for students, email to get involved!

RefMe update – 7th March 2017

RefMe has now become Cite This for Me.  You can no longer access RefMe.  If you use the app or the RefMe website you will be directed to the brand new Cite This For Me service.

The account migration process has started.  You will be able to login into Cite This For Me – although you do need to set a new password – the first time you login it will then send an email to you asking you to set a new password. Cite This For Me have reported that the migration of references may take a couple of days so if your references aren’t there yet, please check back in a few days.

If you were using RefMe and had references in the app, they will move over and you will have free access to Cite This For Me for the rest of the academic year 2016/17 but, Cite This For Me is a paid for app and has different functionality to RefMe and may not be as suitable once Edge Hill free access has terminated.

To help you manage your references,  why not take a look at RefWorks which is provided by Learning Services.

Here is the current RefWorks guide

Do you use RefME?

Do you use RefME?

We contacted students last week to let them know to take action.  The transition period has been extended – you now have until the 7th March.

If you using RefMe you need to export your RefMe references before 7th March 2017.

Import your references into Edge Hill’s reference management software, RefWorks. Follow the instructions in this guide to ‘Exporting your references out of RefMe and importing them into RefWorks’.

 If you haven’t used RefWorks before and would like some help, please contact Learning Services.

From 7th March 2017, RefME will become Cite This For Me and all RefME accounts will be migrated to Cite This For Me which has different functionality and may not be as suitable.

Because exporting to RefWorks will not be available after 7th March we are advising you to take action now.

FAQs from RefMe: