Request review procedure

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our disclosure of information, you should write to:

Dr Craig Hutchinson-Howorth
Director of Strategic Planning
Edge Hill University
St Helens Road
Ormskirk
Lancashire    L39 4QP

Email: foi@edgehill.ac.uk

The University will acknowledge your complaint within 7 working days and endeavour to respond to your complaint within 20 working days of the acknowledgement.

If you are not content with the outcome of your complaint, you may apply direct to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure. The Information Commissioner can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire   SK9 5AF.

Should the Commissioner decide your complaint is valid, he will serve a decision notice to the University.

Further information about the Information Commissioners complaints process can be found at:

http://www.ico.gov.uk/complaints/freedom_of_information.aspx

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