Multi-Factor Authentication (MFA) using the Microsoft Authenticator App


Edge Hill University has deployed Multi-Factor Authentication (MFA) to further secure our university systems and services – particularly those accessed from off campus. In addition to your username and password, MFA requires a secondary authentication method, typically an Authenticator App on your phone.

Before you start, you will need:

  • An Android or iOS device such as a smartphone or tablet
  • Access to a computer with network / internet access


  1. From your computer, configure your MFA settings by following this link
  2. When prompted, sign in to your University IT account using your credentials [email protected] and password
  3. Select ‘Next’ to continue
  4. From your mobile device, download and install the Microsoft Authenticator app. From your mobile device, install the latest version of the Microsoft Authenticator app, based on your operating system:
  5. Once the Microsoft Authenticator app is installed on your mobile device, follow the Set-Up Wizard to complete the app installation
  6. From your computer, select ‘Next’ to continue
  7. From your mobile device, open the Authenticator app and select
    • Allow notifications (if prompted)
    • Add account from the Customize and control icon on the upper-right
    • Work or school accountThe Authenticator app’s QR code scanner will open
  8. From your computer, select ‘Next’ to continue
  9. From your mobile device, use the Authenticator app QR Code Reader to scan the unique QR code on your computer screen, select ‘Confirm’ (if prompted)
  10. From your computer, select ‘Next’ to continue. This will send a notification to your mobile device
  11. From your mobile device, select ‘Approve’ when prompted to accept the notification and to link your account to your Microsoft Authenticator app
  12. From your computer, select ‘Next’ to continue. Your account and your Microsoft Authenticator app are now linked
  13. From your computer, select ‘Next’ to continue
  14. From your computer, select ‘Done’ to complete the MFA registration

*** Congratulations, your account is now successfully registered for MFA ***

Please Note

  • Additional MFA methods can be added via the My Security info page
  • If you change your mobile device, please set up your MFA on your new device before removing the Authenticator app from your old phone
  • If the trust relationship between your account and mobile device is unlinked / broken, IT Services will seek to verify your identity before resetting your registered MFA registration.

Multi-Factor Authentication (MFA) FAQ

Explain it to me in one sentence…

What is MFA for, and why is the university implementing MFA?

Explain it to me in one sentence…

Can I opt-out of setting up MFA?

Which services use MFA?

What should I do if I lose my phone?

What do I do if I cannot get into my account?

How many options should I set up for MFA?

What happens if I get a new phone?