Student Support

There are a range of support services to help and guide you during your time at Edge Hill, with dedicated teams who can provide advice on a wide range of areas. This page provides more information on:

    • Student Student Services
    • Library & Learning Services
    • Academic Staff
    • Facilities Management
    • Campus Support
    • The Language Centre

      Student Services

      Accommodation – information relating to on and off campus accommodation, paying hall fees, and any issues in halls.

      Campus Life – help to settle in to life on campus, make friends and feel part of the Edge Hill community.

      Campus Support (Security) – a 24-hour support system for students on campus to ensure you feel safe in your accommodation. You can contact them out of hours on 01695 584227.

      Care Experienced/Estranged Students – support during your time at university through a dedicated contact. Email to find out more.

      Chaplaincy – pastoral guidance and support for students of all faiths and none, helping to create a welcoming community on campus.

      Disability Support – If you have a medical condition, mobility, visual or hearing impairment, mental health support needs or you have an autism spectrum disorder, the Inclusion team can provide extra support during your time at Edge Hill. Contact them on or visit for more information.

      If you have a specific learning difficulty (e.g. Dyslexia, Dyspraxia, ADD/ADHD), please contact Library & Learning Services SpLD team or visit to find out more.

      Money Advice – advice on all money-related matters including student funding, budgeting, and the Student Support Fund.

      Transitions – help to navigate the challenges that come with university life, connecting you to support and services to help you succeed.

      Wellbeing and Counselling – support for issues that affect your wellbeing, such as anxiety, stress, or feeling overwhelmed as well as information about GP and counselling services.

      For further information, please visit the Student Services webpages.

      Library & Learning Services in Catalyst

      Library and Learning Services help all learners make the best use of their services to support your studies, whether on campus or at a distance.

      Throughout your time at Edge Hill University, Library and Learning Services will be available to:

      • Help you find out all about library print and digital resources, library facilities and learning spaces within Catalyst
      • Provide academic skills support (UniSkills) at all levels of study from assignment planning to submission and more
      • Provide support using IT, accessing WiFi on campus and learning technologies including Learning Edge – the University Virtual Learning Environment (VLE).

      For more information about accessing Wi-Fi and changing your password please take a look at Ask Us, an online knowledge base of FAQ –

      Find out more about Library and Learning Services at

      Academic Staff

      Faculty – You will fall into one of 3 faculties depending on the course you are doing:

    • Faculty of Arts and Sciences
    • Faculty of Education
    • Faculty of Health and Social Care
    • Often courses similar in theme will be within the same faculties.

      Course Leads – As the name suggests, this person is the individual who will be responsible for the entire course that you are applying for.

      Year Leads – Each cohort has an allocated person to lead that year.

      Lecturers – These are the individuals who will be teaching you your course content during each semester and they will be best placed to answer any queries about the particular module they are teaching on.

      Personal Tutor – You will be allocated a personal tutor for each academic year. This person has a dual role to support you both academically and pastorally and you will often have regular meetings with them.

      Facilities Management

      Facilities Management (also known as FM) employ a huge number of support staff across the university. Whilst the roles of all FM staff are varied, maintenance is a big part of what they do. You may see members of the FM team doing housekeeping, maintaining the site and grounds or responding to a repair job in your halls of residence.

      Campus Support

      Providing a safe, secure and welcoming environment remains one of our main priorities. Our Campus Support Team are available 24/7 to ensure the safety and well-being of all of our students, staff, visitors and partners during their time at Edge Hill.

      Campus Support ensure the campus is secure, manage traffic and parking, are responsible for access control, monitoring CCTV and security systems, and are there to respond to any emergencies, including first aid requests. This is all to ensure that you feel comfortable and safe in when you are on campus, and if you live onsite, in your on-campus accommodation – our aim is to make you feel at home.

      The Language Centre

      There are two routes if you wish to study a language. If you are studying on an eligible programme, you can take a language module in Arabic, French, German, Italian, Mandarin or Spanish as part of your degree. If you would like to study a language as a supplement to your degree, you can join Language Steps, our extracurricular evening language classes.

      If you would like any more information about any of the Language Centre’s provision, or if you have any questions, please contact Lucy McNally by emailing or calling 01695 650707.

      You can also visit the Language Centre website.

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