FM Helpdesk


FM Helpdesk is here to assist you. If something is in need of alteration, repair or replacement, or if you need information about  parking, building access, catering, directions, opening times, post, or travel.

Located in The Durning Centre
Opening hours 8.00am – 6.00pm Monday to Friday
01695 584455 (24/7)
Report a building maintenance fault or repair

We can help you with problems relating to:

  • heating
  • lighting
  • general maintenance
  • repairs
  • cleaning
  • pest control
  • furniture
  • access and keys

Please see our Service Level Agreement.

Our professional, dedicated and enthusiastic Helpdesk staff pride themselves on making a positive difference to the customer experience. If your request relates to an area or service that is not provided by FM e.g. IT Services, Student Services etc. our staff will point you in the right direction and even make the initial contact with the service provider on your behalf to make sure you receive the help you need.

Unicard Replacement


Please take care of your Unicard as there is a £10 charge for a replacement due to loss or damage.  Do not holepunch, bend, bite or scratch it as this may stop it from working.

What do I do if I need a replacement?

If you are a current Edge Hill student and have lost or damaged your Unicard you will need to purchase a new one via the on-line store. No cash purchases are available.

Please do not purchase a replacement card if you think your card may be faulty or if your card has been stolen and you have a valid Crime Reference Number. This will be replaced free of charge and should be reported to the FM Helpdesk. However, please note that Edge Hill University cannot accept responsibility for the cash value of any lost or stolen Unicards.

Where do I collect my new Unicard?

Payment must be made in advance of a replacement Unicard being issued by the FM Helpdesk. Please bring your receipt with you as you will not be able to collect your new card without it.

Please click Unicard.

Postal Services

FM106The University has a dedicated post room situated in the Durning Centre which deals with all internal and external mail, handling about 800,000  items of post per year.

Read the guide on receiving post and parcels to University Accommodation including Halls postcodes

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