Customer Experience

The Facilities Management Team are the first point of contact for many campus related services here at Edge Hill.

We provide a high standard of customer service and offer front line support to all staff, students and visitors to the University. We deal with a range of issues including repairs, car parking, permits and sustainable travel including the Edge Link Bus Service. FM Helpdesk can be contacted via [email protected] 01695 58 4455

FM Helpdesk are available Mon-Fri during term time: 8am-6pm to help you with all your campus related queries and can be contacted via email, phone or in person at the desk.

The team also includes Service Delivery Coordinators who act as key contact for the various University Faculties and carry out building audits assisting in maintaining a proactive approach to any issues in academic areas.

To help FM improve customer needs we recruit Mystery Shoppers and run Focus Groups with students. If you are interested in becoming part of our Mystery Shopper Squad, helping us to improve our services and facilities, please contact the FM Helpdesk at [email protected]

FM Customer Experience team also manages the FM Post and Print Room which is based in the Durning Centre foyer. Staff and residential students can collect parcels and post:

  • Monday – Friday during term time: 8:00am – 6:00pm
  • Monday – Friday outside term time: 8:00am – 5:00pm

More information on the FM Post and Print Room can be found at or they can be contacted at 01695 650475 or by email [email protected].

To leave any feedback about any of our services please log into

Last updated on Last updated on Was this page helpful? Yes No Thanks for your feedback! Please tell us more: