Edge Hill Sport has recently passed a tough assessment by Sport England’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK. Quest is the UK quality scheme for sport and leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework.
In order to achieve Quest Plus, Edge Hill Sport was subject to a series of mystery visits plus a rigorous two-day assessment by an industry expert who assessed a range of aspects that included Health & Safety compliance, cleaning and housekeeping, maintenance, staff training, Lifeguarding standards, Fitness operations, Volunteering and increasing participation programmes
Paul Greenwood, Head of Sports Services said: “This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facility for both staff and customers, and a great way to demonstrate our achievements.”
Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, Edge Hill Sport has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”