Covid Frequently Asked Questions

Coronavirus Update


1. When will you reopen?

We are now fully operational

2. What will happen to my membership?

• All paid memberships were automatically frozen at the start of the closure period. All paid members will be able to attend the facility upon re-opening.
• Once a reopening date is finalised, we will provide details on how this impacts memberships. However, be rest assured as a minimum your membership will be covered for all days already purchased.
• For our Direct Debit members, we will inform you when these will be reinstated.

3. What activities will be available?

From the 19th July the following is open –
Fitness suite – no booking required
Group excericse classes – Pre-Booking required
Swimming pool – No booking required
Sports hall to allow badminton and table tennis
3G cages, All weather pitch and 3G pitch for casual and block bookings
Track open – Please ring site to book on 01695 584745
All Changing rooms and showers
Health suite open

4. How will you keep the users and staff safe?

• When you return, you’ll notice several changes to help keep you and our staff safe.
• More robust cleaning procedures in the Sport Centre in line with official guidelines and cleaning breaks in the activity programmes to ensure our teams can clean spaces without customers in the area.
• Regular cleaning of high traffic areas and touch surfaces will be throughout the day.
• New cleaning stations and hand sanitisation units.
• Customers asked to clean down equipment after use to help us maintain cleaning standards.
• Operating a cashless payment process.

In line with government guidance, if you are showing any of the symptoms for Covid-19, please refrain from coming to the centre.

5. Will there be group exercise classes?

• Yes with our new timetable
• Access to our new Technogym On Demand via the Technogym App. This will include over 100 fitness work out videos along with our own classes.

7. What are the opening times?

Monday – Thursday 07.00-22.00
Friday 07.00-21.00
Weekends 09.00-17.00

8. Will there be changing facilities available?

• Yes our wet side and dry side changing rooms will be reopened from the 19th July

9. Will Personal training still be available?

Personal training is now live, please see Fitness suite services on the left hand side of the webpage

10. Will I be able to use the drinking fountains?

• Yes but only for topping up a water bottle. Please refrain from drinking from the tap

11. Will the health suite be open?

Yes now fully operational alongside the opening times of the swimming pool

12. When can the University student sports clubs start playing?

• We will continue to be guided by the Government and National Governing Bodies of Sport regarding a safe return to play for all our clubs.
• Each National Governing Body must first provide a government approved statement before we can introduce them back into our University programme.
• British University and Colleges Sport (BUCS) have decided that inter-University informal leagues will only take place in certain sports for 2021 however but we expect most sports to return to play at some point during the this term.
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