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Student Support team

The Student Support team are based in Catalyst. We are here to support all students, especially students who are underrepresented in higher education such as care leavers and estranged students. We are on hand to help you if you are struggling or thinking of leaving the University. We are here to discuss your options and offer help and guidance to support you.

If you would like to contact the team, please book an appointment or contact us via email.

Struggling or thinking of leaving?

Things not going to plan? Don’t panic, you are not on your own.

First of all, if things aren’t going to plan – don’t make any rushed decisions. Whatever is going on, we can help.

The best thing you can do is speak to someone about your situation, your options and the support available. If you are struggling and you would rather speak to someone outside of your department, you can speak to us. We can help you make an informed decision that is right for you.

Support we can help you to access includes:

  • Emotional and wellbeing support
  • Help with making friends and feeling involved in uni life
  • Support with any health issue (mental or physical)
  • Study skills and learning support
  • Financial support and advice
  • Support with accommodation
  • Careers and job-hunting advice

You can talk to us about your situation, and we can help you manage things. If you choose to leave, we can also help guide you through this process. Whatever you decide your next steps are, we will support you.

You’ve not made friends

You don’t like your course

You are worried about money

You feel like you can’t cope

Uni life isn’t what you expected

You want to be closer to home

Students without family support

Are you a care leaver, care experienced, estranged, or have experience of supported foyer accommodation? If so, there is a great deal of support available to you within Edge Hill University.

The Student Support team are the designated team for supporting care leaver, care experienced and estranged students. We recognise that starting a course at university and moving to a new place can be exciting, but also overwhelming. You may find you have a maze of information and procedures to deal with, that’s why the Student Support team are committed to offering you the extra support you might need throughout your studies.

Got a question or need support? Please get in touch with our Care Leaver support lead, Jo Ellmore: [email protected]

Useful definitions

Statutory Care Leavers

Care Experienced Students

Estranged Students

Foyer Students (supported accommodation)

There is a range of support available to you at Edge Hill. Take a look at the links below for more information.

Financial Support


Supporting you

Getting involved

Support for transgender students

We celebrate and value the diversity of our staff and students and recognise that every individual brings an invaluable contribution to our community. We are committed to providing a safe, supportive and welcoming environment for all our staff, students, visitors and those applying for employment or study and encourage a culture where equality is promoted, diversity is valued and the rights and dignity of all are respected.

You are not on your own

Let someone know

Transitioning at University

How can I change my name with the University?

Important considerations

Getting involved

Letting my tutors know of my chosen or affirmed name


The Student Support team offer a mix of in-person and virtual appointments.

Book an Initial Appointment (Virtual)

If you have already had an initial appointment with the team, you can book a follow-up appointment.

Book a Follow-Up Appointment (Virtual)

Get in touch