Student Services Comments & Standards

Customer Services Policy Incorporating Service Standards

Student Services exist to support and empower our students in all aspects of their life at Edge Hill University and is committed to providing excellent customer care to all of our users.  Please take a look at our Customer Services Policy incorporating Service Standards [PDF] .   If you have any comments on the policy or suggestions for improvement please email StuServAdmin@edgehill.ac.uk.

Service Standards

Student Services have a number of Customer Service Policy incorporating Service Standards [PDF] which were set to ensure our customers received an excellent customer service.  If you have any comments or suggestions regarding our standards or would like more information about how we maintain and monitor the standards, please email StuServAdmin@edgehill.ac.uk.

Ask a question

If you would like to ask a question about our services please email StuServAdmin@edgehill.ac.uk. We will respond to your question by the end of the next working day.

Comments & Suggestions

In Student Services we value your opinion, please let us know what you think about:

• Our Service
• Leaflets
• Friendliness of Staff
• Customer Service Policy incorporating Service Level Standards

Please forward your comment or suggestion to StuServAdmin@edgehill.ac.uk. Your opinions add value to our service.

Complaints

If you have not been satisfied with any aspect of our service, please contact the person responsible for that service or if you are not sure who you should speak to contact Joan Blee on 01694 584395, or email StuServAdmin@edgehill.ac.uk or alternatively call in to the Student Information Desk in the SIC and ask to speak to one of our team.

Should you still not be satisfied then please make a formal complaint by filling in the form available from the Student Information Desk in the Student Information Centre which should be submitted to one of the Student Information officers.

Alternatively you can download the form from:
http://www.edgehill.ac.uk/studentservices/studenthandbook_11_12/handbook/complaints_form.pdf [PDF]

Please send completed forms to:
Director of Student Services
Edge Hill University
St Helens Road
Ormskirk
L39 4QP

Written responses to complaints will be given within a reasonable time, normally no longer than 14 days.

Last updated: 01-Sep-2011