Learning Services receive new Customer Service Excellence award

Edge Hill University's Learning Services have been given a top accolade for excellence in customer services. 

The team has achieved the Customer Service Excellence government standard, which measures the performance of organisations against key customer priorities.

 The assessor was impressed when he looked at customer insight, the culture of the organisation, information and access, service delivery and timeliness and quality of service during his visit to the University in November last year - hence the award!

Helen Jamieson, Customer Services Manager, said: "I'm delighted that we have been given this award, which is a reflection of the pride that we take in ensuring that we provide quality services and facilities for our customers. I'd just like to take this opportunity to thank the team for their commitment and hard work because without their continued efforts we would not have achieved this nationally recognised high standard."

Customer feedback is a vital part of improving services and facilities. Any ideas on improvements are welcome and can be left at www.edgehill.ac.uk/ls/feedback.