Frequently asked questions
Once the referral form has been submitted, it will be received and reviewed by the Mental Health & Wellbeing Team during office hours. Based on the information provided, the Team will determine the most appropriate next steps.
If you’ve let us know about another student, we may:
- Contact the student to make them aware of the support available and encourage them to access it.
- Invite the student to attend a wellbeing appointment.
- Ask the Campus Support Team to conduct a welfare check if there are concerns about the student’s safety or wellbeing.
If you, or the person you are concerned about, choose to access support, a wellbeing appointment can provide an opportunity to discuss any difficulties, explore available support options, and develop a plan to help manage any challenges during your time at Edge Hill.
Due to confidentiality and data protection requirements, we are unable to share information about another student’s engagement with support services or any actions that may have been taken. Please be assured that all referrals are reviewed and responded to appropriately
Yes. If you remain concerned, please submit another referral. Additional information can help us build a more complete picture of the situation and ensure that concerns are reviewed appropriately. It does not matter how many times you contact us if you remain worried about someone’s wellbeing.
If you have provided your contact details and we require further information, we may contact you. However, if we have sufficient information to proceed, we may not need to do so.
Please be assured that every referral is reviewed and considered. Sometimes support is being offered or actions are being taken that may not be visible to others. Students have the right to choose whether they engage with support, unless there is an immediate risk of harm to themselves or others. If you remain concerned, please continue to let us know.
Yes. You can leave your personal details blank when completing the form.
No. You can also contact the Mental Health & Wellbeing Team directly by emailing [email protected].
Yes. Even if someone does not engage immediately, they may choose to do so at a later date. Providing information about available support gives them the opportunity to access help when they feel ready.
Many people find it difficult to seek help or talk about the challenges they are facing. If we are not aware of a concern, we may be unable to offer support to you or the person you are worried about. However, you can always contact us at a later date if circumstances change.